SKECHERS Reviews 

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⭐ Skechers UK – Poor Service and No Accountability

Extremely disappointed with Skechers UK. My wife had a serious fall when her Skechers shoes stuck to our dry kitchen tiles, throwing her into the air and into the washing machine. The injuries were painful and frightening.

We reported this to Skechers, who appointed a Loss Adjuster (Chris) to investigate. During this time, I also submitted an FOI request to find out how many other customers had reported similar issues. Online reviews revealed many people experiencing the same traction problem with these shoes — deeply concerning for a brand that promotes comfort and safety.

After months of communication, we agreed on a £600 compensation for the pain and suffering caused. However, despite repeated follow-ups, Skechers UK has not made the payment or provided any explanation.

This experience has shown a complete lack of dignity, transparency, and care for customer wellbeing. Skechers UK seems happy to ignore legitimate injury claims rather than taking responsibility.

Until this matter is resolved, I cannot recommend Skechers UK.
Consumers, please be cautious — check reviews before purchasing, and report any similar incidents to Trading Standards or the relevant consumer protection bodies.

I posted a review on my recent online purchase of Skechers slip in sandals and because it was a negative review they didn’t post it. They said something along the lines of it not fitting into their guidelines! What a deceitful company. Customers should be made aware of faults with their products. My foot slips out of my slip in sandals. I can’t wear them.

Zulma in Clearwater store was so helpful, I like to thank her so much! With everything, that I’m so old school with computers, I return a pair of shoes that I had ordered that had not been my size. She helped me with everything and then she helped me find a pair of shoes that would make me feel comfortable again thank you very much. I give her a five star.

Dear Skechers Customer Service Team,



I hope this message finds you well. I am writing to bring to your attention a serious issue regarding a pair of Skechers shoes I recently purchased from your showroom at Frozen Mall, Coimbatore.



Unfortunately, within just a few days of normal use, the shoes have become damaged on both sides, which is highly disappointing considering the brand’s reputation for quality and durability. I have always trusted Skechers for comfort and long-lasting performance, but this experience has been very upsetting.



I kindly request that you look into this matter urgently and arrange for either a replacement pair or a full refund, as per your warranty or product quality policy. Please advise me on the next steps and any documents or purchase details you may require from my side.



I look forward to your prompt response and a fair resolution. I truly hope Skechers will stand by its quality promise and customer satisfaction values.

I have attached the picture for your reference

Really disappointed with this purchase and the in-store experience.

The display pair I tried was probably a wide fit or just larger, so I unknowingly ended up with a tighter version in the same size. The left shoe is too narrow and causes pain on the side of my foot (near the bone).

When I went back to two stores closer to my home, I got mixed advice — some staff said to keep wearing them to see if they become more comfortable, while another said that once the shoes have been worn, even for 30–60 minutes, they can’t be replaced. Now I’ve been told they won’t accept a return, even though I only wore them indoors for less than an hour.

I admit it’s partly my fault for not being more careful, but the “30-day return policy” feels misleading. It doesn’t really help customers once the shoes have been briefly tested.

Some shoes may slip on wet floors, feel hard in some areas, and other Skechers I’ve owned have worn out after only six months ( at least was outlet price 59$, not 159$).

Overall, poor quality and one of the worst customer service experiences I’ve had.

Hey everyone, I just wanna give you guys a heads up. I was dealing with sketchers on a pair of shoes. I got a year ago as defects happen before the year. I just let it go, but the defects started getting worse on both shoes and when I try to deal with the warranty thing, I had to find my receipt as they don’t use bank statements I finally found the receipt it was over the year And then Skechers said because it’s over the year we cannot do nothing for you as a consumer they should have better understanding as to find a receipt that’s about a year. It’s harder to find if they don’t like to look at the bank statement so for my shoes at first, they sent me an email saying to go to the store and get them to look at it all so they could do the warranty as I did. Send it all in but you gotta go to the skechers.com Not the.ca for the warranty thing as the receipt was held up on the .ca now they say we can’t do the warranty so for all consumers be aware of their faults

I placed an order 4 weeks ago which hasn’t been received. They have refunded 50% of the order, but not the remaining 50%. There is no phone number to contact them and emails are not replied to.

STAFF WALK OFF mid serving you when asked for assistance and advice. Been twice this month, and amazed again at the ignorance and rudeness of staff. If someone interrupts with a query they respond and walk off with that customer. So left wondering if they get commission and are balancing which customer is going to spend more. Where are the previous welcoming, polite staff? Will not be returning to this store again. Does not deserve a one star. !

I purchased a sketchers product from Cochin , India. It was clearly a manufacturing fault. Also very very poor customer service sketchers , India .

Idk if people are rating the website or the shoes, priorities are crazy!
Talking about the shoes, I used to be a real sneakerhad and I had collections of different Jordans new Balances Adidas and stuff, you name it.
but took one slip in skechers to change my preferences, and I am wearting that one piece every day.

SKECHES slip in waterproof shoes. Not fit for purpose

Great for a start but after a few wears these shoes leak all over the fabric uppers. SKECHES replaced the first pair but now I have three pairs all leaking.

However, if you it’s difficult to bend over all these slip ins are fantastic - an absolute godsend - easy to slip foot into effortlessly. Foot stays in with no slipping or rubbing.

Made an order online on 06/10, had no choice but to pay for express shipping. By the 08/10 I hadn’t heard anything about it being shipped even thought delivery should’ve been 1-3 days. Contacted them via chat on their website to find out what’s going on only to be told there was a glitch and the order was never sent to the website, instead of sending it then and apologising they instantly cancelled the order and issued a refund, I said I wanted the order and they sent the link to their website and said feel free to order, after this experience I didn’t trust doing another order so instead they lost half the business as a store close to us had one of the shoes in stock so they got that order, even though when I went to purchase them they looked and the picture on my phone and instantly said don’t have them in stock, I said the website says you do, and when they checked they had the exact size I wanted, didn’t even ask what size before trying to tell me no. So I still was able to purchase the cheapest pair in person for a family member but wasn’t able to purchase for myself as I didn’t want to venture into the city for a pair of shoes, this was their chance to get my business back as I am really tough on shoes and wanted to give them another go but now they miss out.

Very poor quality, foam in the slipping area has fallen apart.
The shoe part has split away from the sole.
All in all very dissatisfied, not fit for purpose and expensive, so don’t bother.

3 week old shoes, falling apart. Bought fromTacoma store, will not replace. I have to MAIL THE SHOES to corporate for an evaluation. Un real. Don't buy

Trainers delivered tab attatched right where you have to put your foot so had to remove to try on. Didnt fit so packaged straight backup. Had to chase Sketchers after 14 days. They said they were worn/damaged. Buyer beware.

My review is for a particular team member and store.

Louise Haycock in the Sketchers outlet in Gloucester has gone above and beyond to help me with an issue I have, her customer service is exemplary.

The service we’ve received at this store has always been second to none.

Louise Haycock is an immense asset to your brand, had it not been for her, I would never have considered shopping with Sketchers again.

Not recommended at all – avoid.
I bought these Skechers shoes about 2–3 months ago and only wore them once, but the bottom already turned yellow. I lost my receipt, explained this over the phone, and was told to visit the shop. The manager refused a return, claiming there was a “detergent smell,” which is not true as I never washed them.

Not great customer service either – I know they could process a return without a receipt if they wanted to. Very disappointing experience.

I've worn loads of pairs of sketchers, but the last pair I bought from shoe zone, the left shoe has like a bobble inside it on the inside of the shoe,making it get increasingly more uncomfortable as the day goes on. I was already beyond the 45 day return period when I started wearing them as I stuck with the previous pair until they were absolutely worn out. Shame, it's put me off. Ready for another pair now as I don't know if they don't seem to last as well, or its just I have them on 10 hours a day?

I called into fosse park, Leicester branch. Emma served me and she was very helpful and efficient, also very busy, at one point she was dealing with two other customers as well as me. Nothing was too much trouble for her and I bought two pairs of shoes which I am extremely happy with. In this day and age it is nice to see good old fashioned customer service.

Super cheap quality shoes that fall apart! DONT SUPPORT THIS COMPANY!! & I was the sketchers founders family’s private butler for a week at an exclusive San Diego resort they were staying at. Founder/Owner was the most mean/evil person I’ve ever met! Was so mean to his family, never even saw him talk to his family in the whole week I was with them. Owner is a miserable human! I worked so hard having to load all their food onto a cart & bring it far away to the mansion on property they were renting for the week. Did an excellent job of accommodating all their difficult demands , and the owner not only never said a word to me the whole week even when I was smiling & friendly saying good morning every day, he wouldn’t even look at me. Then despite him being a billionaire & I myself being a hard working single mother of 2 barely making ends meet, he didn’t leave me a PENNY gratuity for my week of very hard work serving their family! So I PAID to be abused by the Sketchers owner whereas the IRS assumes I received at least a 10% tip & taxed me on it! He even allowed his 16 year old daughter to drink alcohol and smoke marijuana! Sketchers founder is the most horrible person I’ve ever encountered! He’s so unhappy & mean despite all his $$, he’s the prime example “ money can’t buy you happiness”