SKECHERS Reviews 2,193

Purchased uno ladies trainers, very narrow at toes and overall really hurt my feet. Gave them away and wouldn't buy again

cheap rubbish ,cheap materials ,cheap glues used
didn't last a few months,
sketchers taking the mick taking the money and running
poor trading

Terrible quality. My waterproof trainers now leak after only 6 months of fairly light use. My slip ins have a hole in the heel after only 6 months too. Very expensive and poor quality. They are comfortable but the quality is terrible.

At Skechers in Lincoln UK my wife and I were very well looked after by Sarah and Theresa. Both very friendly and helpful. Thank you both!

Excellent customer service from Isabella at Fleetwood Affinity store...very helpful making trainer suggestions, she was also very polite and friendly in her approach

Always been a skechers fan. But there footwear has become unbearably uncomfortable.

The website does not update information easily. The discount codes rarely work. They shipped shoes to the wrong state. Instead of fixing the order, they just had them sent back.
Emailed customer service several times. Rather useless people who do close to nothing to help customers.
Shop elsewhere.

Should have read the reviews before ordering. Shockingly bad customer service. Had 5 emails stating day of deliver and they did not arrive. Came the next day but needed a signature. Why would you need a signature for a cheap pair of shoes?? Note through the door that said they were going back to sender. Turned up 2 days later and someone just happened to be in.
They were damaged and now nearly two weeks on from my email, no response.
Don’t waste your time or money with them. If it goes wrong, you are on your own.

Returned Archfit Trainers purchased end October 2024 (£95) Derbion store on 1/7/25. The inside heels had disintegrated exposing plastic causing pain. The manager repeated same rehearsed script ' can't do anything as they are over 6 months old. He also said they looked 'over' worn despite telling him this is incorrect, having worn alternative footwear over the summer months. I mentioned I have purchased Skechers footwear over the years (loyal customer) , and asked if he would exchange them as they were very expensive and not fit for purpose, this was refused. No other solutions offered, told he was the most senior manager and I could not speak with anyone else. I had to ask for contact details for customer service and was given a telephone number. Called this number- message began with warning abusive language will not be tolerated, clearly a lot of angry customers out there. Unable to get through and ended call.

I have tried to access Skechers customer complaints online but it does not appear to exist on their website ? ??. Eventually found an email address and still awaiting response.Will never shop here again.

SECOND OPINION took my trainers to another store where they also sell Skechers. In sharp contrast the manager agreed to offer an exchange, and said she had also purchased same trainers that had disintegrated at the heel after a few months. I then explained I had not purchased them from her store, she replied that was a shame as she would have happily exchanged them.

Later took trainers to Nottingham Skechers and was met with ' OUT OF 6 MONTH WARRANTY- SKECHERS ARE A FRANCHISE SO CAN'T DO ANYTHING. So being a franchise equals not being overruled even if item is substandard/ not fit purpose- no leadership/accountability. On website states trainers should last up to 4 years..........

Looked up franchise; to earn a profit, a franchisee must manage the difference between their revenue and operating expenses, otherwise known as a profit margin. By running a tight ship and ensuring effective cost management processes are followed and high sales volumes are achieved, a franchisee can make healthy profits. Operational efficiency should be setup by the franchisor and should be covered in the initial – or ongoing – training offered.

I have emailed CEO Robert Greenberg and MichaelGreenberg president co-founder for a response but not expecting a reply.

Really comfortable but the the build quality is terrible only lasted 5 months before the sole split on both pairs and the heel was wrecked.

I've had a few pairs over the years and have been happy. My latest pair are wearing very quickly on the heals and the linings are now holed.
Wouldn't buy again.

Purchased a pair of slip on sandals. Very comfortable for a week or two but after about a month the sole began to come adrift. Sketchers now off my purchasing list.

My review is similar to many others. £75 in the sale for the Skechers hiking trainers and they fell apart after 6 weeks without ever hiking in them.
Was told no return after a month. Clearly that's the wear expectation. Will never buy them again.

Iv worn Sketchers for many years and generally they have been a good experience, they are not the most hard wearing but im a big guy and accept they'll not last as long as they should, but 6 weeks is taking the biscuit.... 6 weeks in the sole of the trainer parted company with the rest of the shoe ... contacted Sketcher to be told to get stuffed basically.... I'll not buy Sketchers again ... EVER

I’ve been puzzling why the purveyors of such a respected product would seek to sabotage their brand with such abysmal customer service.

I came here, to TrustPilot, and found I’m far from the only customer Skechers have chosen to treat with contempt.

And then it struck me - the genius of their online marketing strategy is to make the online experience so bad for their customers, that the ones who continue to buy their product might just make that trip back into the stores…

After all, online shopping is supposed to save time, right?

Not so with Skechers.

If a product - like the arch support trainers I bought in ‘wide’ - turns out to be too wide, they make the returns process so difficult, convoluted and time-consuming, it would have been quicker and cheaper to just go to a shop. And ironically, that’s exactly what I was trying to avoid doing!

Obviously, I emailed first using the online contact form, but part of the online mal-experience initiative appears to involve never replying to your customers - genius!

The flaw in the cunning plan is that when I called to see if I could return my online purchase to an actual store as I’m unable to print out the requisite label, they said that wasn’t possible.

So maybe they’re just so arrogant about what is after all, a decent product, they can afford to annoy their customers.

Thinking positive - that can only be good news for the competition.

Authorised the delivery to be left by my front door, delivery driver took to post office even though there was another parcel that was left by the front door. Contacted their customer service and they lied about ATL.

Placed order 3 weeks ago. Ups contacted and said they were delivering next day, now over a week ago and still waiting. Contacted Skechers 4 times. Keep getting fobbed off. I have paid a lot of money. What can I do??????

I’ve been a loyal Skechers customer for years and have probably purchased more pairs than I can count—always comfortable, always reliable… until now. Unfortunately, the pair I bought just four months ago has already started falling apart, with the heels deteriorating far too quickly for a shoe that’s supposedly built for daily wear.

I reached out to customer service expecting at least a fair discussion—especially since I believed Skechers stood behind their 12-month warranty. Instead, I was told the shoes are not covered, with no clear explanation. When I questioned the warranty policy, I got no response—just a flat-out denial.

This was my first time needing support from Skechers, and sadly, it will likely be my last. If this is how they stand behind their products, I’ll be moving on to another brand that takes quality control—and customer loyalty—more seriously.

So I guess I was excited to find finally buy a good pair of shoes. I have a lot of sneakers but I've always bought like cheaper sneakers but I'm on my feet a lot. So I was like you know what I'm just going to spend the money and buy a good pair of sneakers. So I bought them on Monday. Thursday I worked all day. Got out of work. I go to the grocery store Kroger's and I got a wine belt and big wine bottle in one hand and flowers. On the other hand and all the sudden I fall, I mean huge fall like bone crushing knee dislocated shoulder dislocated like bad fall. Well what had happened was there's this little like tab on the top of in the front of a sneakers shoe and if you hit that tab it's almost like hitting the stop. Ann a figure skate or a stop on a roller skate. I mean you just go flying. I'm 72 and my body. Wow I'm still recovering. It's been 8 days and I haven't been able to work. The hell I can hardly breathe. My ribs hurt so bad but I just believe that tab. And unfortunately I bought three pair of sneakers the slip-ons and when I got home emts everybody were there. I mean it was really a bad fall. Let me get back to that but when I got home I was like oh my God. I know it's these shoes. The shoe came right off my foot and I look in all three pairs. Have that tab on the front. It's like a rubber stopper

Despite their work shoes being the most fantastic for the price, the website and there associated stores filters suck terribly. They wasted at least 20 minutes of my time selecting filters so as to display the product that I’m interested in. It looked to me as if they’re trying to push their new slip in technology with someone like me who has no interest. They’re lucky that I have such a need and fondness for this for product , otherwise I would abandon use of their products.