Ordering from SkinStore was a smooth experience overall. The produt quality exceeded my expectations, and my packagearrived quickly, well within the estimated deivery time. The website was easy to nav... See more
Company replied
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See what reviewers are saying
It was easy to navigate through the screens based on the topics I was interested in, namely lipstick. It's nice to be given small gifts when a certain amount is spent. One minor detail: when selectin... See more
Company replied
I didn't realise that the company was USA based and was worried by the lengthy delivery, however my order arrived in the time scale allocated. I did contact customer service who were excellent.I woul... See more
Company replied
I was trying to buy a special gift for my sister. She loves the Senseuticals 50 SPF tinted sunscreen. (Sadly, she has Melanoma.) When I looked into choosing The skinStore where she recommended I bu... See more
Company replied
Company details
- Skin care clinic
- also in
- Pharmacy
Information provided by various external sources
This year we are celebrating our 20th birthday and providing our customers with the very latest beauty products across skin, hair and makeup. We have over 300 of the world’s best premium beauty brands including bareMinerals, Caudalie, Clarisonic, Erno Laszlo, Murad, Obagi, Peter Thomas Roth, SkinCeuticals, Stila, Sunday Riley and many more. Our dedicated team of beauty experts are on hand to provide advice and solutions to all of your concerns. We’re proud to provide 24 hour customer service Monday to Friday where our advisers are on hand to help with any queries.
Contact info
1350 Cedar Grove Road, Shepherdsville, 40165, Kentucky, United States
- 844-433-5143
- www.skinstore.com
4.1
Great
14k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great selection!
Very easy to find the skin care products I needed, and delivered in a timely fashion! Just 2 of the reasons I predominately used the skin store.
19 June 2024
Reply from SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Bad business practices
I purchased a laser hair removal device and it stopped working after two weeks. They made the return process as long and difficult as possibly. I finally involved my credit card company who refunded me the money based on the emails and chats. The Skin Store claims it will pay for shipping back on defective items, but it does not. I was involved in a chat that went on for three days with various employees that kept asking for the same information over and over again. It was clear they were not going to pay for the return shipping. So here's a lesson on how to do bad business. Had they returned and refunded me on the defective device, I would have gladly paid double for their upgraded new device, about $450. As they did not do this, I then purchased the device at Nordstrom, who I know that if I had any problems with the device would return it without any issues. Ok, Skin Store...you got me for $15 on the return. But you lost out $450 on the purchase of the new device...AND...I'll certainly NEVER order from you again. I also have to wonder if $15 was worth the price of all of the negative reviews that I'm leaving you.
2 July 2023
Unprompted review
Reply from SkinStore
Hello,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter is now being resolved by our investigation team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Reply from SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Reply from SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Huge range of products with very good…
Huge range of products with very good descriptions. Good pricing as well.
15 June 2024
Reply from SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Reply from SkinStore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Hard to get order though
11 June 2024
Reply from SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Unable to reserve item which will be…
Unable to reserve item which will be available soon
11 June 2024
Reply from SkinStore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Fast shipping!
11 June 2024
Reply from SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
If I could give minus stars I would!
If I could give minus stars I would!! After waiting over a week to receive my order,I received the wrong color. I contacted them. They said to send them pics, they had to do an investigation before deciding if I could get a refund!!!
31 May 2024
Unprompted review
Reply from SkinStore
Hello Cathleen,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Claire
sight is not really that easy to use.
sight is not really that easy to use.
said it would not ship to my address so I had to rekey several times - still did not work - then had to change my free gift item because it said it could not ship that item to my address???
5 June 2024
Reply from SkinStore
Hello Abby,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Good final result after difficulties navigating the website. The website was a bit difficult to…
The website was a bit difficult to navigate. It was unclear what free items I was qualified to receive. When my password did not work the first time and I clicked forgot password everything including items in my shopping cart went away and then I had to start over. I put in my same credentials and they worked the second time. Overall it was to my advantage as there was another freebie placed in my bag.
5 June 2024
Reply from SkinStore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I like the website
I like the website, prices and/or deals. I do wish you continued to carry the Nuxe Men line. I'm disappointed it looks like you no longer have the deodorant, aftershave, or nuxellesence products anymore.
1 June 2024
Reply from SkinStore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Worst customer service EVER I ordered an eye product received it
I ordered an eye product received it, and the product was literally no good. It was a brownish color for under your eyes and it should be a nice creamy light color. I contacted customer service immediately to return it. They absolutely refused five weeks later still going back-and-forth refusing to let me return the product they asked for a ton of photos. I sent all the photos and they still refuse. This was $104. It's a product I use all the time and no exactly what it looks like this product was brown, and it burned my under eyes. I tried to return the product through their policy and it can be found worst customer service ever encountered in my life. They literally wouldn't let me return it. I wasn't looking for a free product. I wasn't looking to return the other items I ordered just the one bad item so please beware.
14 April 2024
Unprompted review
Reply from SkinStore
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
I ordered 6 Neom candles in November…
I ordered 6 Neom candles in November 2023. On 12/13/2023, I raised a delivery issue with SkinStore because the items were never delivered, and I chased them up multiple times from 13/12.
It had been a bad experience, and I am pleased to say that a refund is now being processed.
Thank you.
13 December 2023
Unprompted review
Reply from SkinStore
Hello,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Reply from SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Website was easy to navigate and i…
Website was easy to navigate and i really enjoyed my time browsing, looking for deals.
27 May 2024
Reply from SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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