Skullcandy (UK) Reviews 

I placed my order on 12/9. It hasn't been shipped yet. No information. They are going on vacation on 12/18. I want to cancel and get a refund.

Since writing the below I have had a reply acknowledging the poor experience and was issued with a coupon for a replacement (though original earphones now out of stock). So hopefully all now resolved!

Earlier report:
It's been very difficult to sort out a warranty issue.

Their website didn't list a UK return address at all and when I finally got one from customer service - it was the old one and Royal Mail couldn't deliver. I'm still waiting for the headphones back (I'd paid tracked delivery). I have asked Skullcandy to provide me with prepaid return given this is not my fault and I shouldn't have to pay twice but no one is even replying! I don't live in hope of this being resolved.

I ordered a pair of headphones on black Friday and the item was dispatched in the same day and I received it on the following day. I changed my mind about keeping them and I returned them using Royal Mail recorded. Reading other reviews I was worried I might experience issues with the refund. It took about 5 working days for my return to be acknowledged by Skullcandy but then I received the refund without any issues.

I got no contact from anyone from the company after almost 2 weeks of my order being placed. However Ace G deserves a raise or a bonus as they were by far the most helpful and polite employee I’ve talked to, he reassured the process to me as it was different to what I’m used to

Don’t order from original shop, nightmare/
No contact, no tracking, no responding, no product, no money!

Had an issue with shipping were my product was out of stock after I ordered and I did not receive my product. First support staff member was unhelpful but ace g my second support helper was amazing at telling me what occurred and they helped me place a reorder at no extra cost.

I bought a pair of Indy ANC earbuds three months ago, now after very light use the right bud has failed completely, no power, no connection, no sound, nothing. The instruction sheet clearly states that they have a two year warranty, but when I chatted with "Ginelyn M" from their online chat support she simply refused to honour the warranty because they weren't bought from an "approved supplier". Quite ill mannered and even refused to give me contact details for their complaints dept.
Do yourself a favour and buy some cheap no name buds from China instead, you'll get better customer service and probably better quality.
I wish I had seen all the criticism here before I bought them. They won't be seeing any of my money again.

Contacted costumer service, they helped me find a supplier. Super happy.

Dave c was the person I spoke to really polite and straight to the point fixed my issue fast with no stress absolute legend

Speechless , these are the best headphones I have had in my LIFE!! This is no exaggeration!
I can finally hear base!! I paid £300 plus for Sony one and trust me these beat them hands down. You will not want to refund these TRUST ME. Buying the buds next. I’m hooked , just simply PERFECTO !!

Skullcandy. Rogue company! Use credit card if you buy from these because you will not get a refund if you return a product! I bought a pair of headphones. £200. I returned them in original packaging etc. & they have not refunded me. Over a month later & just getting my emails ignored! Im hoping my credit card recovers my lost payment. Rip off company. DO NOT BUY from skullcandy.

Absolutely first class service. Earbuds were 3 years old and one of the buds stopped working. Asked for assistance and with no hesitation they sent me a voucher to purchase a new set.
Fantastic service!

Outstanding customer service. Problem was resolved promptly with no issues.

I received a satisfactory resolution to my complaint, it was delt with quickly and professionally. I will be using this service again in the future as a result of the service received today. Outstanding
Thank you.

Great product and seamless communication.
Im happy with Skullcandy. They reactive and make a quality product for the price.

I’ve bought 3 Skullcandy products over the last 6 years. 2 Skullcrushers and more recently in-earbuds for my daughter. They’re good quality products compared to similar priced products on the market.

Their customer service have always been good to me. One of my Crushers broke out of warranty and they offered a large discount for a replacement. Recently, one of their discount codes didn’t work and they sorted my query within 24 hours offering a higher discount code.

Happy with their products and customer service…

I contacted Skullcandy via email as I had a discount code that would not work. I was overwhelmed with the response I received I was offered a higher discount code and have now gone ahead with my purchase. Thank you Rhyan for all your help

Hopeless in all respects. Placed an order 14 days ago that has still not arrived. I have contacted Skullcandy 4 times in an attempt to get them to do something to resolve the matter - either chasing their appointed couriers, or sending a replacement, but they are reluctant to do anything, clearly failing to recognise their legal responsibility to ensure delivery of goods, not just dispatch. I have asked for a refund for non-delivery and this has been refused leaving me out of pocket and with no item to show for it. I will be taking this matter up with trading standards and the small claims court in due course. Agreed with the many negative reviews of Skullcandy. Terrible performance, terrible customer service. The only things they appear to be good at is failure, breaking UK consumer protection law and abdicating their responsibilities as a distance seller. Avoid at all costs

Headphones are good but quality is usually better on one side and earbuds are horrible, constantly disconnect and are always faulty

Brilliant customer service! Helped me out faster then I expected and Gin was able to solve my issue I had:)