My wife and I needed to use our airline credits that we acquired after a flight cancelation. We were under a time constraint to use the credits or have them expire. My Skylux travel agent, Idris, wor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I very much appreciate the personalized service from a live person. Automated systems are frustratingly rigid and cumbersome, don’t handle nuance well and make us wait too long for a response. Barbara... See more
Company replied
Jasmine was very helpful; followed up. Cons: payment site is cumbersome, too many add-ons to decline. Not user-friendly. Having to have repeated phone calls vs online payment alone makes for a time-... See more
Company replied
Katana was extremely patient and helpful. She stayed on the call for almost three hours to find the exact flight we wanted, booked the tickets, assigned our seats, and made sure we had two bags includ... See more
Company replied
Company details
Written by the company
SkyLux Travel® has established itself as a reputable travel agency, offering personalized one-on-one service and exclusive insider deals on business class flights. SkyLux Travel's reviews have underscored positive traveler experiences with the company's services, highlighting the effectiveness of its tailored approach to business class travel. The company's commitment to providing extra care and facilitating cost-efficient arrangements is reflected in the privately negotiated rates it has secured from over 70 major carriers, accommodating various routing and airline preferences, including multi-airline combinations. A unique feature of the services offered is the availability of a dedicated Personal Travel Manager, ensuring a focus on understanding individual travel needs. Unlike typical online booking platforms, SkyLux Travel emphasizes direct interaction with live experts who negotiate exclusive offers with airlines. Its team of experienced professionals, each boasting over 15 years in the industry, excels in constructing tailor-made itineraries to destinations worldwide. SkyLux Travel has gained access to privately negotiated fares and contracts facilitated through its longstanding relationships with major airlines. This exclusive access enables the company to provide its clients competitive prices and excellent value. SkyLux Travel is ideal for unbiased, one-on-one planning and booking services, delivering business and first class flight offers tailored to individual preferences. Travelers have consistently singled out this personalized service in their SkyLux Travel reviews.
Brand you can trust, comfort you can afford
Written by the company
- Save up to 50-70% on Business Class Flights
- There is no need to sacrifice travel comfort just to cut travel costs. With SkyLux Travel you get the same business class seat for up to 70% off the market prices.
- The Advantage of Personal Travel Manager
- One of the 500+ hand-picked travel experts will be assigned as your personal travel manager whose priority is to understand your travel needs and find you the exclusive fares. SkyLux Travel provides global support via phone or email 24/7/365 wherever you are.
- Complimentary Concierge Services
- Additionally to business class flight bookings, SkyLux Travel experts will take care of your accommodation and transportation arrangements, if necessary. Enjoy a full range of premium services for a fraction of the price.
- Awarded for Excellence
- SkyLux Travel is the winner of the Luxury Lifestyle Awards 2024 for The Best Luxury Airline Ticket Agency in the USA and the World Travel Awards for North America's Leading Travel Agency 2024. We also hold an A+ rating from the Better Business Bureau (BBB).
Contact info
300 Delaware Avenue, Suite 210, 19801, Wilmington, United States
- 8555079771
- info@skyluxtravel.com
- www.skyluxtravel.com
4.8
Excellent
28k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Price is OK but airline selection…
Price is OK but airline selection limited as well as availability Booking services good and helpful
23 July 2026
Reply from SkyLux Travel
Thank you for sharing your feedback! We appreciate your comments. Airline options and availability can vary depending on the route, travel dates, demand, and current airline inventory. We work with many different airline partners and always strive to offer options that meet our customers' needs. We're glad you found our booking services helpful, and we thank you for choosing us for your travel needs.
Nikita has been very helpful, professional & very friendly !
Nikita has been very helpful, professional & friendly to work with over the years, all is good !
22 July 2026
Reply from SkyLux Travel
We are grateful for your kind words about Nikita! At Skylux Travel, our specialists are passionate about providing the highest level of service, and we are delighted that they made your journey effortless. We can’t wait to assist you again!
Reply from SkyLux Travel
Thank you for your kind words! Ensuring our customers receive VIP treatment is our passion, and we’re thrilled that we could deliver that for you. We look forward to assisting you with many more elegant journeys!
Very courteous and value added service
Very courteous and value added service. The personalized booking experience reminded me of old time how travel agents seem to look for your needs and best interests and offered you best possible options for travel.
22 July 2026
Reply from SkyLux Travel
Your kind words mean the world to us! At Skylux Travel, we strive to provide a seamless and luxurious travel experience, and we are delighted to hear that your journey with us was exceptional. We look forward to assisting you with your next first-class adventure!
Mark the agent was amazing
Mark the agent was amazing. Knowledgeable, patient above and beyond and was focused on my unique needs. He deserves recognition from management.
22 July 2026
Reply from SkyLux Travel
What a pleasure to hear about your positive experience with Mark! At Skylux Travel, we handpick experts to ensure our customers receive world-class service, and we are so pleased that they made your journey seamless. We look forward to serving you again!
Reply from SkyLux Travel
Personalized service is at the heart of what we do, and we’re delighted that Noah made your experience seamless and enjoyable. Thank you for sharing your review, we can’t wait to assist you again!
Nicole is very easy to work with
22 July 2026
Reply from SkyLux Travel
It’s always wonderful to hear when one of our agents makes a difference in our travelers' experiences. Nicole will be thrilled to know they made your trip planning effortless and enjoyable!
My agent Underwood is Excellent
My agent, Underwood K did a great job. I appreciated his attention detail and his willingness to check all the options.
22 July 2026
Reply from SkyLux Travel
Thank you for highlighting Underwood’s outstanding service! Our team is dedicated to creating smooth and luxurious travel experiences, and we are delighted that they delivered that for you. We look forward to planning your next getaway!
Brenda - so great!!!!
Brenda was patient and helpful with all of my questions. She was truthful and I will definitely call her again! She made it very easy!
22 July 2026
Reply from SkyLux Travel
We are so pleased to hear that Brenda provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!
Reply from SkyLux Travel
Your high rating speaks volumes! We are honored to have been part of your journey and look forward to serving you again with excellence.
Zane helped me out with my travel plans…
Zane helped me out with my travel plans and reservations as expected. He is very polite and ready to provide you with many options. Excellent work.
Excellent work from his side.
22 July 2026
Reply from SkyLux Travel
Your words mean so much to us! Zane takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!
Reply from SkyLux Travel
We truly appreciate your support! Your high rating reaffirms our commitment to premium service, and we look forward to assisting you again.
Reply from SkyLux Travel
Your words mean so much to us! Atkinson takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!
Don’t trust our agents, particularly Olaf
This company booked the same exact trip for me and my wife twice and tried to blame it on me. I actually had to file a formal complaint and I’m suing them now as they refuse to refund anything but the actual airline cost meaning they booked the insurance twice at $3078.54 and refuse to refund the second one. They claim it was 99% not their fault according to the agent, but the same agent Olaf had booked both flights and claims that he can’t remember clients as he has hundreds of them so it’s my fault. A court will make the final determination. My advice is to go to one of the competitors at ASAP or businessclass.com.
26 June 2026
Unprompted review
Reply from SkyLux Travel
Dear Jim Spano!
Your satisfaction is our highest priority, and we are truly sorry to hear that your experience did not meet expectations. We take all feedback seriously and have created a unique case ID for you. Please reach out to our feedback team at feedback@skyluxtravel.com with this ID 466485 , and we will ensure your concerns are handled with the utmost professionalism and care.
Best regards
Working with Ryker is always a pleasure
21 July 2026
Reply from SkyLux Travel
We are so pleased to hear that Ryker provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!
Be aware:
Be aware:
Last week, I spent several hours talking and emailing Surya at Sky Lux Travel.
I have never used this type of travel booking as I normally book flights from the airline for my many international trips. However, Surya seemed legit and I listened to him. However, once the purchase was made it all changed. Now, I realize I was suckered to purchase these "business class" flights from CA to Johannesburg, South Africa and return from Kilimanjaro, Tanzania back to CA.
For now, less than a week after purchase and before the trip, the problem lies with one of the 4 legs which is the 3rd leg of the total purchase on the return from JFK... the short leg from Kilimanjaro to Nairobi. This leg is on the same Kenya airlines confirmation but operated by Precision air. That is not the problem or even that that the one short leg doesn’t offer business class.
Precision air does offer on that exact same flight a "lite" fare or "premium fare". SkyLux chose to purchase the lite fare with NO seat selection after I spent all the extra money on business class tickets and didn’t tell me this or ask if i wanted an option on this non-refundable ticket.
They are horrible. Don’t trust them or waste your time and money! I purchased my other flights international in Africa directly from the airline at better prices and with selectable seats.
I suggest all should AVOID SkyLux Travel services. Your problems may be greater than any savings.
Sincerely,
Super dissatisfied customer
21 July 2026
Unprompted review
Reply from SkyLux Travel
Dear Mike & Clara Marsden,
Your experience is of the utmost importance to us, and we regret any inconvenience you may have encountered. We believe in personalized service, and to ensure your concerns are addressed efficiently, we have assigned you a unique case ID 466478. Please email our feedback team at feedback@skyluxtravel.com with this ID, and we will work diligently to provide a resolution that meets our premium service standards.
Best regards
Masters was wonderful!
21 July 2026
Reply from SkyLux Travel
Thank you for your wonderful feedback! Masters takes great pride in delivering impeccable service, and we are delighted to hear that they made your booking experience exceptional. We will be sure to share your kind words with them!
Melinda is amazing
Melinda is amazing. The last trip scheduled had to be canceled due to my mom’s passing. Melinda was extremely helpful and provided the best customer service in an unfortunate situation.
28 July 2025
Reply from SkyLux Travel
It’s always wonderful to hear when one of our agents makes a difference in our travelers' experiences. Melinda will be thrilled to know they made your trip planning effortless and enjoyable!
Reply from SkyLux Travel
Personalized service is at the heart of what we do, and we’re delighted that Barbara made your experience seamless and enjoyable. Thank you for sharing your review, we can’t wait to assist you again!
Reply from SkyLux Travel
Your rating means the world to us! Thank you for choosing Skylux Travel, we look forward to assisting you on your next luxurious journey!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.