Sky Parking Services Reviews 

235
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I would not recommend choosing this company for two main reasons. Firstly, you end up paying airport parking fees each time—£13 when entering and another £13 when exiting, which adds an extra £... See more

Rated 1 out of 5 stars

Transfer driver on arrival used mobile phone non hands free in early hours of the morning down country lanes. Found this very unprofessional and unsafe. Upon picking up it took 40 minutes and several... See more

Rated 4 out of 5 stars

Having used SP in the past we were more than happy with the service when going into booking this trip away I stupidly managed to book the wrong dates in the excitement of getting our upcoming hol... See more

Company replied

Rated 5 out of 5 stars

I had made a booking for my son and his partner for a lounge at Heathrow. 4 days prior to them flying I realised I could not access a swathe of emails due to a computer issue. I emailed the helpdesk... See more

Company details

  1. Travel agent
  2. Car park

Information provided by various external sources

We compare airport parking and lounges at all major UK airports.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(235)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. I made an error in my booking (completely my own mistake) and they responded to my email within an hour and amended the booking as requested. Very happy with the quick and efficient service

5 August 2023
Unprompted review
Sky Parking Services logo

Reply from Sky Parking Services

Thanks Amy, happy all sorted for you.

Rated 5 out of 5 stars

Booking error

Made a booking but managed to book wrong one , they was so helpful even though it was a non refundable booking they helped me

3 August 2023
Unprompted review
Sky Parking Services logo

Reply from Sky Parking Services

Happy to help Teresa. Thank you.

Rated 5 out of 5 stars

I made an error when booking to use the…

I made an error when booking to use the Aspire Lounge, customer services were great!

They rectified the problem and refunded me the difference with no hassle, super efficient thank you!

31 July 2023
Unprompted review
Sky Parking Services logo

Reply from Sky Parking Services

Glad all sorted. Thanks for great review.

Rated 5 out of 5 stars

5star Customer Service

I recently booked online and for some reason my booking was not confirmed via email. I emailed the team who quickly sorted my booking and sent the confirmation email. Fantastic customer service ⭐️⭐️⭐️⭐️⭐️

25 July 2023
Unprompted review
Sky Parking Services logo

Reply from Sky Parking Services

A big thanks Nic, great review.

Rated 5 out of 5 stars

5 Star Customer Service

It was my first time using this company after they were recommended by family members and I will definitely use again in the future. Their Customer Service goes above expectations and they were very helpful and friendly.

1 July 2023
Unprompted review
Sky Parking Services logo

Reply from Sky Parking Services

Big thanks Amber. Very happy we got this sorted for you.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very pleased to book our car park. Highly recommended to everyone.

15 July 2023
Unprompted review
Sky Parking Services logo

Reply from Sky Parking Services

Many thanks Zibi, very welcome words.

Rated 5 out of 5 stars

Customer service

I double booked and they were very fast in replying the email and refund one of the bookings

14 July 2023
Unprompted review
Sky Parking Services logo

Reply from Sky Parking Services

Glad we could help you. Valued customer.

Rated 5 out of 5 stars

Above and Beyond

Staff were extremely helpful in helping me book an airport lounge for a party of seven. There were several emails back and forth until it was sorted and I really appreciated the patience staff showed me because I wasn’t clear about exactly what I wanted to book initially! They persevered, went above and beyond and sorted it all out for me. Thank you so much.

6 July 2023
Unprompted review
Sky Parking Services logo

Reply from Sky Parking Services

Group bookings invariably take time as back and forth with the lounge to ensure access.
Great result and a great review Angela much appreciated.

Rated 5 out of 5 stars

On short notice I booked for the lounge…

On short notice I booked for the lounge on terminal 1 with this company !!! I got first class service !!! Value for money and great staff definitely recommend and will definitely use them again .

9 June 2023
Unprompted review
Sky Parking Services logo

Reply from Sky Parking Services

Glad to help and thank you for the great review.

Rated 5 out of 5 stars

Customer Care at the forefront…

With all companies it not about making a mistake it's how you deal with it when it happens. I can't prise Sky Parking Services enough on how quickly and effectively they dealt with the issue. They ticked every box they listened, they reassured and they resolved the matter to the customers satisfaction. I definitely be using them again.

12 July 2023
Unprompted review
Sky Parking Services logo

Reply from Sky Parking Services

Many thanks.
Thank you for your encouraging words Mrs Hutchinson.

Rated 5 out of 5 stars

100% satisfied

Update
Sky parking services contacted me and have dealt with the issue brilliantly. They have given me a full refund of the booking costs and are also going to reimburse me my fuel cost.
Just to clarify sky parking services are the booking agent and not the actual service provider.

After booking a meet and greet service at Leeds Bradford airport through this company. My daughters and I were left stranded at the airport on our return 3 hours on Sunday evening as the phone number we were given was going straight to voicemail. In the end my husband had to make the 120 round trip to pick us up at 11pm
I eventually got an answer from the number the following morning.
I ended up having to drive 160 mile round trip that day to collect the car. Was promised to be reimbursed for the fuel costs when I arrived but when I got there they said I had to email and ask for a refund.

9 July 2023
Unprompted review
Sky Parking Services logo

Reply from Sky Parking Services

Thanks Susan. Very happy this has been resolved for you and many thanks for the great review.

Rated 5 out of 5 stars

Super helpful staff

Super helpful staff, I made a huge error on my booking and they resolved it promptly and without any hassle. Really appreciate the great customer service 😊

20 June 2023
Unprompted review
Sky Parking Services logo

Reply from Sky Parking Services

Glad to help and appreciate the great review.

Rated 1 out of 5 stars

Missing Car Key fob and scratches!!

Booked meet and greet when
picking up car:
claiming that the drivers are professionals but:
- there was no case on the key where you can unlock lock car - driver has no idea where and what it was, leading the parking costing £20.00 more than needed
- Scratches on car when delivered
- never had issues before but was told car had to be jump started when delivered?
when advised the delivery driver he was clueless on missing key but unsure why one would remove it?? had to drive back 57miles by being told someone will call you and that no missing case was able to be found.
Wouldn’t use again - plenty others around who will be more safer and reliable!
Awaiting for response from company…

18 June 2023
Unprompted review
Sky Parking Services logo

Reply from Sky Parking Services

Hi Nicky,

I'm sorry to hear about the issues you've experienced with your booking.

Sky Parking Services functions as a booking agent and does not possess or manage any car parks or parking services. I apologise, but your complaint and this review are misdirected towards the incorrect company. It is advised to address your concerns directly with the operator involved.

We can certainly assist you with contacting the operator and will provide all of the information and contact details you require.

A member of our team will be in touch via email to offer assistance.

Rated 5 out of 5 stars

Above and beyond service

We booked through Sky Parking Services and it was so simple, however our flight time changed which left us without a lounge at our desired time, SPS did everything they could to help but the lounge was just booked up for our new times. The customer service we received was above and beyond……especially on a Saturday!!! I will 100% be using these again. Whoever I was in contact with from SPS……..thank you for your help.

17 June 2023
Unprompted review
Sky Parking Services logo

Reply from Sky Parking Services

Happy we could help Kelly. Thanks for great review.

Rated 5 out of 5 stars

Fantastic quick response 😁

Fantastic quick response 😁
I mistakenly booked my car three days short of my holiday, I got in touch through email and within the hour I had my dates changed only at the cost of £6
thank you saved me £24 👍

12 June 2023
Unprompted review
Sky Parking Services logo

Reply from Sky Parking Services

Thanks for the review, Shona. Glad we could help :-)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look