Sky Parking Services Reviews 

235
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

I would not recommend choosing this company for two main reasons. Firstly, you end up paying airport parking fees each time—£13 when entering and another £13 when exiting, which adds an extra £... See more

Rated 1 out of 5 stars

Transfer driver on arrival used mobile phone non hands free in early hours of the morning down country lanes. Found this very unprofessional and unsafe. Upon picking up it took 40 minutes and several... See more

Rated 4 out of 5 stars

Having used SP in the past we were more than happy with the service when going into booking this trip away I stupidly managed to book the wrong dates in the excitement of getting our upcoming hol... See more

Company replied

Rated 5 out of 5 stars

I had made a booking for my son and his partner for a lounge at Heathrow. 4 days prior to them flying I realised I could not access a swathe of emails due to a computer issue. I emailed the helpdesk... See more

Company details

  1. Travel agent
  2. Car park

Information provided by various external sources

We compare airport parking and lounges at all major UK airports.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.4

All reviews

(235)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Faultless from start to finish

Faultless from start to finish, great service and communications, our whole family have used these folks for years now... And will continue to do so, thank you Sky Parking Services.

1 June 2023
Unprompted review
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Reply from Sky Parking Services

Great to have your very welcome comments Ian. Many thanks.

Rated 5 out of 5 stars

Customer service was seamless in…

Customer service was seamless in dealing with my issue an issue I caused by booking the wrong thing. It was changed for me with no problems at all excellent service.

6 June 2023
Unprompted review
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Reply from Sky Parking Services

Thanks Barry, glad all sorted for you.

Rated 5 out of 5 stars

Booked meet & greet parking with this…

Booked meet & greet parking with this company and entered the wrong time on form, emailed them that day, they replied straight away and changed all the details for me no problem. amazing service 👍

5 June 2023
Unprompted review
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Reply from Sky Parking Services

A big thanks Karen very much appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service, very easy to use and compare what I needed for our little getaway. I got a excellent discount too. Will definitely be recommending them to all my friends and family.

26 May 2023
Unprompted review
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Reply from Sky Parking Services

Thanks Claire appreciated.

Rated 1 out of 5 stars

So disappointed

I booked Manchester airport escape lounge tickets for 2 of us last Monday May 8th. It was a surprise for my husbands birthday as we could not normally afford to use it. On arrival to the lounge they checked my booking and said there was no record of it at all so turned us away! I have emailed and emailed the company but received no help and we are so out of pocket now as we had to buy food and drink in the airport. It ruined our couple of days away. Very disappointed

8 May 2023
Unprompted review
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Reply from Sky Parking Services

Hi Gemma, I'm sorry to hear that the lounge was unable to find your booking on the day. I can confirm that your booking was live and valid and we have already paid the lounge for your service. It appears that the issue was on their end and you definitely should not have been turned away.

I can see from our records that we have responded to your enquiry and are already underway with processing your refund and investigating with the supplier.

Sky Parking Services acts as a booking agent, not the service provider. We do our very best to provide the best prices and work on your behalf when issues arise.

It is very disappointing and disheartening to see an unfair 1-star review from you so soon after receiving notification from our team that we are looking in to this.

Rated 4 out of 5 stars

Great stuff

Well, well, well, looks like someone at Sky Parking Services knows how to run a tight ship. I parked my car there and everything went as smooth as a freshly buttered slide. I mean, I didn't even have time to finish my bag of popcorn before they had whisked my car away to its parking spot. And when I came back to pick it up, it was waiting for me like a loyal dog, ready to hit the road. Kudos to Sky Parking Services for making parking less of a headache and more of a joyride!

13 April 2023
Unprompted review
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Reply from Sky Parking Services

Very big thanks for the praise David. discount code emailed.

Rated 5 out of 5 stars

Quick and easy.

On point with all information I needed for my pending booking when I emailed.
No phone available but seems to be the norm these days. Very satisfied.

3 May 2023
Unprompted review
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Reply from Sky Parking Services

Many thanks Barbara. Please let us know how your booking goes.

Rated 1 out of 5 stars

Awful

Awful, do not use. Flight was early morning, phoned 30 minutes before arrival, then waited over an hour to be picked up, people on the phone kept putting the phone down on me and were rude and obnoxious, thankfully didn’t miss our flight but it was an awful start to our holiday. Never again. 10th April 2023 Manchester Airport.

10 April 2023
Unprompted review
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Reply from Sky Parking Services

Hi Elaine, hoping you left complaint with the service provider at Manchester Airport where you had the problem.
Terms and conditions
Can't assist via Trustpilot Elaine.
We are a website we don't handle the cars or answer the mobiles at the airport this will be the parking service provider at Manchester airport and you will have called a specific number provided.
Complaints go to the car park not the comparison site.






Rated 1 out of 5 stars

FRAUD ALERT - Extremely disappointed with Skyparking.co.uk - fraudulent business practices and non-existent customer service

I am extremely disappointed with my experience with Skyparking.co.uk. Despite booking a 4-day parking service at Birmingham International Station and paying in advance, I was unable to use the service as the contact information provided by the company was non-existent. The telephone numbers provided, 08393531338 and 0330 1133 200, did not connect me to any valid line, and my email to the company went unanswered.

This is an unacceptable level of customer service, and I strongly suspect that Skyparking.co.uk is operating a fraudulent business. It is alarming that they are able to accept payments and make bookings without providing valid contact information or responding to customer inquiries.

I urge anyone considering using Skyparking.co.uk to exercise caution and consider alternative parking options. I also encourage those who have had similar experiences to report them to the relevant authorities to prevent others from falling victim to this type of scam.

In conclusion, my experience with Skyparking.co.uk was a complete letdown, and I would advise others to avoid this company at all costs.

29 March 2023
Unprompted review
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Reply from Sky Parking Services

Wrong company Kuldeep Birmingham International Station ???

The only Fraud here is you Kuldeep complete fabrication.

Rated 3 out of 5 stars

Update - Now Sorted - Customer Service Issues

EDIT: credit where credits due, when my emails were found it was sorted within 5 minutes, can’t fault that! Rating amended!

I have emailed twice to amend the booking for the airport lounge but no-one has entertained either email.

And this includes the ‘contact us’ on the website.

As per a previous review there’s no contact number either!

It wasn’t an error of mine, the airline changed the flight time but changing the lounge time is becoming impossible!

It’s a reasonable request but I can’t get hold of anyone to change it!

Happy to amend this review when sorted but currently exercise caution when booking, if you come into problems you cannot get hold of anyone at Sky Parking Services to fix your issue!

25 February 2023
Unprompted review
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Reply from Sky Parking Services

Your amendment request has be actioned Barry and confirmation resent for your 31/05 lounge booking.

Rated 5 out of 5 stars

Brilliant meat and greet going and on return.

Yet again faultless meet and greet facilities for my latest trip to Tenerife.
Early flight out pick up at 6.30 am and late flight back
at 9.00 pm.
Communications both times were excellent.
Will continue to use you for all future Bristol flights.

21 March 2023
Unprompted review
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Reply from Sky Parking Services

Many thanks Mike, we will pass on your kind words to the team at Bristol.

Rated 1 out of 5 stars

Booking not honored

Deeply disappointed with the service I received from Sky Parking Services.

Upon arriving at the parking lot at 4 am, I presented the parking attendant with a paper copy of the booking, to which he replied that my booking was invalid. ( My booking could not be found on his booking list)

As a result, I was left stranded and with no choice but to pay full price for another booking at the Meet & Greet car park service at the airport itself. This was something I was not financially prepared for. I trusted the company to provide a reliable and efficient parking service but I was wrong to trust.

Unfortunately, I did not research the company thoroughly beforehand, and I was unaware of any potential delays or issues that could arise. Had I known, I would have taken the necessary precautions to ensure I was not left in such a difficult situation.

20 March 2023
Unprompted review
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Reply from Sky Parking Services


Presently investigating the issues you highlight as per the Terms of your booking. All monies paid to SPS have been refunded.
Sky Parking Services acts as a booking agent and we are not responsible for the service you receive at the car park. If you are not happy with the service you received and/or have some feedback then please get in touch with us via email at bookings@skyparkingservices.co.uk and we will do our best to help resolve the situation.

Rated 1 out of 5 stars

Avoid this company at all cost.

Avoid this company at all cost.

1. Avoid the groupon code. They currently offer a 35% discount but this discount code does not work and you will have to pay full price. Groupon will tell you to send the code via email to the Sky Parking Service which they will not reply to. When you complain to groupon they will quite simply offer you a refund but you would have already paid full price at that point.

2. Do not waste your time emailing them, they will not respond.

3. You have to pay an extra £12 at healthrow to enter and exit. This is in addition to the price. If you refuse to pay, the driver will refuse to take your car leaving you stranded. This is not covered in their terms and conditions

4. Apparently they charge an extra £35 if your flight is delayed. Conveniently they want the payment to be cash which means you will not be able to dispute it later or have a record of it. Lucky I sternly refused to pay and didn’t hear about it ever again. Again, this is not covered in their terms and conditions

5. Do not bother cleaning your car before you drop it off. It will come back dirty.

Lastly, I have no clue how this excuse of a company is allowed to operate. I have submitted a complaint to Trading Standards and I hope the highest fines are imposed on this rogue company.

This review is for Sky Parking Service. Absolutely rogue company.

24 February 2023
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Reply from Sky Parking Services

Totally for Groupon as you paid Groupon not SPS

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY(!)

DO NOT USE THIS COMPANY(!)

They have no live contact telephone number - the two that are provided on their website are no longer in use.

I have tried to change the dates of my booking of the lounge at Heathrow, I’ve emailed several times and used the contact form via their website. NO COMMUNICATION whatsoever. I now just want a full refund.

As somebody who books travel for others, I will NOT be recommending this company for any future use.

7 January 2023
Unprompted review
Sky Parking Services logo

Reply from Sky Parking Services

Fully resolved.

Rated 1 out of 5 stars

I booked Gatwick meet and greet on…

I booked Gatwick meet and greet on 17.1.23. The following day I had to change my flights so needed to amend parking dates. Have tried to contact Sky parking every day for last 10 days on phone but message says phone not set up to accept incoming calls. Have used their chat line twice & emailed twice to no avail. Their website doesn't allow any amendments or cancellations

17 January 2023
Unprompted review
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Reply from Sky Parking Services

Your booking is cancelled Kevin.
Rebook required.

Rated 5 out of 5 stars

I have booked an airport lounge and…

I have booked an airport lounge and needed to make a change. I contacted the SPS team and they couldnt help enough, rectifying my problem quickly.
I will use them again.

8 January 2023
Unprompted review
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Reply from Sky Parking Services

Delivered with your booking Phil bookings@skyparkingservices.co.uk.
Many thanks Phil. Have an epic holiday.

Rated 1 out of 5 stars

Booked Leeds Bradford meet and greet on…

Booked Leeds Bradford meet and greet on 27 December 2002. Company called to confirm. No booking existed when I got to the airport. Number for meet and greet worked, I met him and he had no booking for my car. Number for emergency contact to you not answered. Five emails not answered (junk folders checked). Contact page feedback not answered. Company took my payment and I had to pay £144.00 extra for long stay.

29 December 2022
Unprompted review
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Reply from Sky Parking Services

Sorry you received no service from Leeds Meet and Greet.
All money paid (£71.75) to SPS website has been refunded Alison.

Rated 4 out of 5 stars

Where is my car stored ? …

I’ve used sky parking twice recently and to be fair the service has been fine . My only issue is , there is additional 30miles on my car’s mileage…… so where is my car being stored while I’m away?

24 December 2022
Unprompted review
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Reply from Sky Parking Services

0MWISKJR31
Hi Wayne,
your service provided by Blue Circle Parking Birmingham Airport. You have their mobile numbers to ask them directly as they handled your car.

Please note that Sky Parking Services acts as a booking agent and we are not responsible for the service you receive at the car park. If you are not happy with the service you received and/or have some feedback then please get in touch with us via email at bookings@skyparkingservices.co.uk and we will do our best to help resolve the situation.

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