Slade's Garden and Building Supplies Reviews 

270
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and efficient delivery, often noting quick arrival times and helpful drivers who place items precisely where needed. Many people found the online ordering process simple and straightforward, appreciating the clear communication and updates regarding their deliveries. The staff are consistently described as pleasant and very helpful, especially when resolving issues. However, some customers also noted issues with product quality, such as items arriving damaged or not meeting expectations regarding type or thickness. Additionally, a few people experienced significant delivery delays or failed deliveries, which caused inconvenience.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers mention positive feedback about service, highlighting its speed, efficiency, and overall... See more

Product

Reviewers highlight ambiguous aspects of product quality, with many customers praising the product as great,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness and friendliness of... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of online ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more


Company details

  1. #56 of 66 best companies in Landscaping Supply Shop

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

270 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(270)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ordering was very easy but after that…

Ordering was very easy but after that no communication on delivery etc. I was out and got a call from a delivery driver i have your slabs i will be with you in 15 mins !!!!! I was 40 mins away so had to ask the driver just to leave them and lucky for me he did just that . So an update from Sladegardens the night before would have helped.

21 May 2024
Rated 5 out of 5 stars

Very easy to order and quick delivery

Everything from start to finish was so easy , ordering was easy navigating the website was easy,when I placed my order shoppay put down the wrong delivery address so I contacted slades expecting not to hear back from them for at least 24 hours but they responded within an hour and changed the address for me straight away . The slabs themselves arrived within 3 days and they are perfect !

22 May 2024
Rated 5 out of 5 stars

I made a second purchase from Slades…

I made a second purchase from Slades and following feedback to them regarding the issues with my first delivery it could not have gone better
Special thanks to Jess in the office who stayed in contact with me over email and made sure that I was updated on the delivery schedule and the driver was great too
As for the Cotswold patio slabs; I am very pleased with them
Thank you

20 May 2024
Rated 3 out of 5 stars

Delivery not good

The website and ordering were fine no problem. Delivery not so good, was expecting an email with a delivery day and time. Never received it or a phone call to say they were on their way, luckily there was someone in.

20 May 2024
Rated 5 out of 5 stars

Spot on

Spot on ! Arrived in perfect condition, a day before expected with a very helpful delivery driver A+, would recommend and would certainly use again.

1 May 2024
Rated 5 out of 5 stars

Paving slabs

Ordered some paving slabs were delivered earlier than expected which was good . Unfortunately when the pack was opened a couple of the slabs were broken I emailed customer service and got a refund for the broken slabs within 3 days . Very good customer service and slabs were cheaper than elsewhere . Would definitely use again .

28 April 2024

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