Slade's Garden and Building Supplies Reviews 

268
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and the helpful, pleasant staff. Many people found the online ordering process simple and appreciated the good prices. Reviewers often mention quick delivery times and helpful drivers who place items exactly where needed. However, some people mentioned experiencing delivery delays or failed attempts, sometimes due to courier issues. Additionally, a few customers reported receiving products that were damaged upon arrival or had quality concerns, such as broken slabs or wood not matching descriptions.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and on-time delivery,... See more

Service

Customers had positive experiences with service, often highlighting the great service, easy ordering, and... See more

Product

People report ambiguous experiences with product quality and condition upon arrival. Many customers were... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and excellent customer... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of online ordering and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more


Company details

  1. #56 of 67 best companies in Landscaping Supply Shop

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(268)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

How easy it was to order on line

How easy it was to order on line, have the order confirmed with a delivery date within a few days. Payment by Debit card all done with the minimum of fuss. Much cheaper than B&Q. Customer services were very helpful. Thank You.

24 April 2025
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent . I had a query regarding delivery I spoke on the phone to a member of staff who was very helpful and sorted out my query with no problems. The goods arrived in good time when stated and in good condition. I would highly recommend this company and it's service.

16 April 2025
Rated 4 out of 5 stars

Although not happy that the broken…

Although not happy that the broken slabs were not replaced, but I was refunded for the damaged slabs.
Zoey was quick to respond to my queries.
But the company needs to be able deliver goods into the garden and not on the kerbside

21 March 2025
Rated 5 out of 5 stars

absolutely great company

absolutely great company , cheaper than anywhere else but quality is just as good free delivery from the company ( bonus ) we used the patio set X2 to make a garden path was done same day as delivery and we are over the moon

21 March 2025
Rated 5 out of 5 stars

Great service

Great service, really helpful and the slabs are great. Only a couple of broken ones out of 200+ isn't bad. Paid extra for guaranteed morning delivery which was well worth it.
Definitely recommend.

12 March 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look