Slade's Garden and Building Supplies Reviews 

268
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and the helpful, pleasant staff. Many people found the online ordering process simple and appreciated the good prices. Reviewers often mention quick delivery times and helpful drivers who place items exactly where needed. However, some people mentioned experiencing delivery delays or failed attempts, sometimes due to courier issues. Additionally, a few customers reported receiving products that were damaged upon arrival or had quality concerns, such as broken slabs or wood not matching descriptions.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and on-time delivery,... See more

Service

Customers had positive experiences with service, often highlighting the great service, easy ordering, and... See more

Product

People report ambiguous experiences with product quality and condition upon arrival. Many customers were... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and excellent customer... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of online ordering and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more


Company details

  1. #56 of 67 best companies in Landscaping Supply Shop

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(268)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressive!

I was extremely impressed to have ordered a pack of 76 paving slabs online and to have received them just a few days later on a pallet, with the majority in great condition, there were a couple of chipped slabs but nothing too major and still usable. Delivered by a friendly driver who did his best to put the pallet as close to my home as possible. Great communication from the company from ordering to receiving my goods. Amazingly competitive price. I would order again and highly recommend.

3 October 2024
Rated 5 out of 5 stars

Cheapest prices online plus money off…

Cheapest prices online plus money off and free fast delivery,bought wood look stepping stones,haven't put them out yet as garden not finished but look great! Would buy again from Slades and would recommend to others as good to get all round service nowadays! 5*

30 September 2024
Rated 5 out of 5 stars

Super customer service

Super customer service! Could have been more helpful - speaking to real people who know their products and have pride in their service. Went the extra mile to squeeze in a next day delivery for me when bumping up against deadline. Delighted with the competitive pricing and service! would absolutely use again without hesitation!

12 September 2024
Rated 4 out of 5 stars

On line order

The tiles were ordered on line and arrived a few days later some the tiles were stained and had to be cleaned. However they did clean up and there were no damaged tiles or broken tiles!
I was given a discount code for buying on line however this did not work and I never received the discount which was promised.

11 September 2024
Rated 2 out of 5 stars

Poor service

Ordered dark grey tiles, light grey tiles arrived. Paid for next day delivery, delivery came in 3 days. Delivery driver dropped the tiles in the middle of the path meaning they had to be moved instantly and ultimately fell over and broke.

10 September 2024
Rated 5 out of 5 stars

My slabs

Excellent service, delivery Excellent,email when out for delivery spot on,Excellent company to buy from very happy 😊

28 August 2024

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