Sleek Modern Furniture Reviews 

151
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I ordered some nesting tables on feb5 ,2019 . I got a response that its being processed . Its way beyond 5-15 business days and no one responds or emails me back ! Not professional and unresponsive... See more

Rated 1 out of 5 stars

Horrible customer service. If you watch the review trends over these past 3 years, their service gradually went "south". Just spent close to 3 months dealing with their lack of communication and poo... See more

Rated 1 out of 5 stars

READ THE REVIEWS! Fraudulent company. Will debit you for purchases and then take months of “business days” to cancel an order for products they probably never had in the first place. Go elsewhere! A... See more

Company replied

Rated 1 out of 5 stars

How do I get this company to respond? I cannot track because a smut charge comes up instead of tracking information! No response at all from any way possible!

Company details

  1. Home Furniture Shop

Information provided by various external sources

Sleek Modern Furniture was founded in 2014 to help make shopping for furniture online a more trusted, efficient, and cost effective experience. We want our customers to overcome the ridiculous margins, poor customer service, and lack of technology that many of our competitors currently have in place. We want you to be very happy with your purchase, our service, and the shopping experience when buying with Sleek. We are responsive, easy going, and understand what it is like to purchase furniture online. Shop today!


Contact info

1.1

Bad

TrustScore 1 out of 5

151 reviews

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No recent history of asking for reviews

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1.1

All reviews

(151)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered some nesting tables on feb5…

I ordered some nesting tables on feb5 ,2019 . I got a response that its being processed . Its way beyond 5-15 business days and no one responds or emails me back ! Not professional and unresponsive !
My 1st time ordering from an unknown company and I wouldnt recommend it either . Never had problems from wayfair or amazon !

S . Paroo

11 March 2019
Unprompted review
Rated 5 out of 5 stars

Originally I posted a 2 star review out…

Originally I posted a 2 star review out of frustration with an excessive shipping delay. However, I was contacted by the company who made no excuses for the delay, apologized and really went over and beyond to make the situation right. I now have my merchandise and am very pleased with the service that I ultimately received.

9 March 2019
Unprompted review
Rated 4 out of 5 stars

Problem was resolved, and I love my chairs!

There were some initial issues with a delay in my delivery, but the business owner himself stepped in and resolved the problem. I got my order shortly thereafter, and he took the extra steps to compensate me adequately for the time lost and frustration. I will give the company another chance...their selection is great, prices are fair and I love my new chairs! Thanks for your extra effort to turn the situation around, and I can't wait to order more furniture!

8 March 2019
Unprompted review
Rated 1 out of 5 stars

Be sure to read the BAD reviews

Be sure to read the BAD reviews, I did not and now I am sorry! I have been waiting for an order for over a month past the date it was promised. Reached out to customer service many times via email and directly on the phone. Most of the time you get an answering machine and emails are responded to however they just push off the problem by saying that the manufacturer is having problems and they will have a tracking number for me in a few days. Well, those few days have now been 4 weeks and I still have nothing. I have NEVER written a review for any company but feel compelled to warn people about the issues with this business. Think more than twice before you order something from here!

7 March 2019
Unprompted review
Rated 5 out of 5 stars

I ordered a side table through Sleek…

I ordered a side table through Sleek Modern Furniture.
The table is beautiful!
Warm thanks to the professional and kind help of the staff of Customer Service who helped assure its safe and timely delivery.

27 February 2019
Unprompted review
Rated 1 out of 5 stars

Ordered an item in November 2018 had

Ordered an item in November 2018 had to check on it multiple times since it never was delivered on date the tracking said. Finally, in January 2019 they notified me it was going to be canceled after I emailed repeatedly asking where it was they informed me I wouldn’t be receiving item since, they don’t carry the item anymore. This coffee table is still on the website. They said it would take up to 15 business days to refund money. On the 15th day no refund was posted yet again I had to reach out and they sent me a receipt saying the posted a refund on the 15th day and in fine print it would take another 10 business days to post to bank account. A month and half to get my refund is absurd. For 4 months they have had my money and no product was ever shipped. Terrible company. Make sure you’re ready to check on your item constantly since, they don’t send you any notifications if things are running behind and be prepared to wait a long time for a refund.

13 February 2019
Unprompted review
Rated 5 out of 5 stars

Customer service is fully dimensional

Customer service is fully dimensional.
Website is easy to navigate. Ordering process very straightforward. The sofa arrived on time. The workers from the delivery company were very friendly and took care of the sofa during its transportation. The sofa was in excellent condition when delivered. I have also purchased a mattress, bed frame, and a living room table from Sleek Modern Furniture. Their customer service is impeccable. I am very satisfied with their service. I recommend this company to anyone.

4 February 2019
Unprompted review
Rated 1 out of 5 stars

Nothing but false promises

We purchased a table from Sleek Modern Furniture on December 12, 2018. Today is January 31, 2019 and we don’t have the table...or a tracking number...or even an estimated ship date. We’ve had the pleasure of exchanging 26 emails and spending over and hour (during 4 phone calls) with Amanda, Catherine and Kaley. They've always been polite, but only offered excuses, not solutions. We were promised tracking numbers numerous times over the last (almost) two months and most recently, three weeks ago, were told we would have a delivery date “probably in week and definitely within two weeks.” Yesterday, Januart 30, 2019, after accepting our payment 7 weeks ago, Catherine went ahead and refunded out order because she “wasn’t confident our order could be fulfilled.” So now we are eating on the floor and we were offered 15% off our next order with Sleek Modern Furniture for the “inconvenience.” Unfortunately, I suspect we won’t be ordered from them again. (Order # 112066)

1 February 2019
Unprompted review
Rated 5 out of 5 stars

Very Happy!!

Great piece and wonderful people!! I will be recommending to all of my friends!

31 January 2019
Unprompted review
Rated 1 out of 5 stars

READ THE REVIEWS

READ THE REVIEWS!
Fraudulent company. Will debit you for purchases and then take months of “business days” to cancel an order for products they probably never had in the first place. Go elsewhere! Avoid the temptation of getting a deal. Listen to the people below. The good reviews are likely company personnel, as there is too far of a gap between customer experiences. (1s and 5 ratings?)

24 January 2019
Unprompted review
Sleek Modern Furniture logo

Reply from Sleek Modern Furniture

Hi Yusuf,

Thank you for taking the time to write a review. We ship many orders from third party warehouses, and unfortunately the item you ordered was not available for immediate shipment. This is definitely not the normal experience when shopping with Sleek, as you can see by the many verified reviews on this page. Trustpilot sends review requests through our order management system for shipped orders and it gives the review the verified order badge you see on most of the reviews on this page. I've reached out directly offline so we can see if there's a way to give you a more positive experience and try to earn your business again. We pride ourselves on excellent customer service and apologize we missed the mark on this order!

Sincerely,

Michael Smith, CEO

Rated 5 out of 5 stars

Previously I got some issue with…

Previously I got some issue with customer service and delivery delay. I gave 5 stars this time. After discussed my issue with the management. They can able to deliver my purchase quickly and I am happy with the outcome. Thanks Michael S!

17 January 2019
Unprompted review

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