SleepHubs Ltd. Reviews 390

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I had a great conversation with Charlie, who was able to reassure me that I actually was not experiencing as bad sleep as I thought. At the same time, he was able to give some suggestions for my daugh... See more

Rated 1 out of 5 stars

The topper isn't suitable for me as a side sleeper I'm waking up every couple of hours with hip pain I really thought it would help especially because it's been recommended by so many people with the... See more

Rated 5 out of 5 stars

Really impressed - adjust each side of the mattress to whatever suits our requirements. Literally just moving foam inserts to wherever needs support. I’d been struggling with a bad back for a couple... See more

Company replied

Rated 5 out of 5 stars

The most awesomely comfy bed imaginable and that’s saying something because I am probably the fussiest person you’ll ever meet when it comes to mattresses. Both my husband and I are so delighted. We d... See more

Company replied

Company details

  1. Bed shop
  2. Bedroom furniture shop
  3. Specialised Clinic

Written by the company

SleepHubs is an innovative online based company offering products, advice, diagnosis and treatment of sleep disorders and common sleep issues. With some of Europe's leading Sleep Experts, SleepHubs can help you to get a better night's sleep, whatever your issue may be.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

390 reviews

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Rated 5 out of 5 stars

Fantastic service received quickly

5 January 2018
Unprompted review
SleepHubs Ltd. logo

Reply from SleepHubs Ltd.

Hi Laura,

We hope you are enjoying your mattress and if there is anything else that we can help with then please get in touch and let us know.

Kind regards,
Tom @TweakSlumber

Rated 5 out of 5 stars

Quick and easy process to order and …

Quick and easy process to order and arrange delivery. Helpful delivery personnel too.
Gorgeous mattress to boot!!
Haven't slept so well in years!!

28 December 2017
Unprompted review
SleepHubs Ltd. logo

Reply from SleepHubs Ltd.

Hi E,

We are delighted to hear that you are happy with your recent purchase of the Nrem mattress. Please let us know if there is anything else we can help with.

Kind regards,
Tom @TweakSlumber

Rated 5 out of 5 stars

Great

Contact from company was great and helpful no problems at all

27 December 2017
Unprompted review
SleepHubs Ltd. logo

Reply from SleepHubs Ltd.

Hi Faith,

Thanks for your review. We hope you have had an enjoyable Christmas and are continuing to enjoy your mattress. Please let us know if there is anything else that we can help with.

Kind regards,

Tom @TweakSlumber

Rated 5 out of 5 stars

Really helpful

Really helpful, I am chemically sensitive and they arranged for me to have foam that had been aired. Topper makes sleeping much more comfortable for my fibromyalgia.

18 December 2017
Unprompted review
SleepHubs Ltd. logo

Reply from SleepHubs Ltd.

Hi Josephine,

We are really pleased to hear that you are still enjoying your topper and you are now able to sleep with more comfort. Remember if there is anything else we can do to help then please let us know.

Kind regard,

Tom @TweakSlumber

Rated 5 out of 5 stars

So far I’m very satisfied with both the …tweed Slumber

So far I’m very satisfied with both the companies service and the mattress they have made and sold me on a 100 night trial.

13 December 2017
Unprompted review
SleepHubs Ltd. logo

Reply from SleepHubs Ltd.

Hi Jerry,

Thanks a lot for your lovely review, we hope you are continuing to enjoy your mattress and please get in touch with us if there is anything else that we can help with.

Kind regards,

Tom @TweakSlumber

Rated 5 out of 5 stars

Excellent service

They have been excellent all the way through responding very quickly to any queries.
Very helpful and would definitely recommend them.

13 December 2017
Unprompted review
SleepHubs Ltd. logo

Reply from SleepHubs Ltd.

Hi E,

Thanks for your review, please be sure to let us know if there is anything else we can help with.

Kind regards,

Tom @TweakSlumber

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Ordered wrong mattress by mistake but they were fantastic at altering my order with no problems. Kept up to date all the way with delivery details and the delivery men were so helpful.

8 December 2017
Unprompted review
SleepHubs Ltd. logo

Reply from SleepHubs Ltd.

Hi Lee,

Thanks for your great review and we really hope you're enjoying your mattress.

Please let us know if there is anything else that we can help with in the future.

Kind regards,

Tom @TweakSlumber

Rated 5 out of 5 stars

Faultless

Faultless, easy ordering process, good communication, quick and helpful delivery. But, most importantly, I am sleeping better than I have done for years. It is like sleeping on a cloud. I used to be crippled with lower back pain with my old mattress, just getting out of bed was an ordeal and it would come back later in the day. But not now. I had tried everything else and pinned all my hopes on the Nrem and I am glad to say I haven’t been disappointed. In actual fact I would say that it has exceeded my expectations... and they were high!! Thank you.

8 December 2017
Unprompted review
SleepHubs Ltd. logo

Reply from SleepHubs Ltd.

Hi Jill,

Thank you very much for leaving such a lovely review.

We are delighted to hear that you have been enjoying the mattress and it has helped to make a difference for you and your back pain. We hope you continue to enjoy your mattress and if there is anything else that we can help with then please let us know and we will be happy to do so.

Kind regards,
Tom @TweakSlumber

Rated 4 out of 5 stars

I ordered this mattress as I have …Fibromyalgia

I ordered this mattress as I have Fibromyalgia and nerve damage. I have noticed a difference in my sleeping. It is definitely easier for me to turn over and is very comfortable. I like the idea of being able to customise it depending where the support and comfort is needed the most.
I didnt receive any leaflet or instructions with the mattress regarding aftercare and cleaning, not sure if one should have been provided or not. I’m happy with the option of paying monthly as it is a large outlay but anything that helps with sleep is a massive benefit.

28 November 2017
Unprompted review
Rated 5 out of 5 stars

Very comfortable

We purchased this mattress as my husband suffers from fibromyalgia. The mattress is much more comfortable than our previous one.

27 November 2017
Unprompted review
Rated 5 out of 5 stars

Best decision made in mattress choice

I will admit I did wonder how much of the reviews I read were true but I can now honestly say the best decision I have made in a long time I made when I chose to purchase an nrem mattress. I am getting a brilliant nights sleep and feeling less painful upon waking up in the morning, the only thing I will say about it is that the mattress itself is so comfy I don’t actually want to get out of bed in the morning lol. I would definitely recommend anyone to give the nrem mattress a try

23 November 2017
Unprompted review
Rated 5 out of 5 stars

I would recommend this to anyone I have …

I would recommend this to anyone I have fibromalgia and husband has arthritis in his back and we both love this mattress.

17 November 2017
Unprompted review
SleepHubs Ltd. logo

Reply from SleepHubs Ltd.

Hi Shirley,

We hope you are continuing to enjoy your mattress and if there is anything else that we can help with then please let us know and we'll be happy to help.

Kind regards

Tom @Tweak Slumber

Rated 5 out of 5 stars

simply WOW.

simply WOW.. received delivery of our mattress yesterday, so only had one sleep on it . but, what a difference only after one night, just wish we knew about this sooner ,
I must say though we had doubts, but so glad we decided to try, would not hesitate to recommend this mattress in fact I already have .

16 November 2017
Unprompted review
SleepHubs Ltd. logo

Reply from SleepHubs Ltd.

Hi Margaret,

We hope that you are still continuing to enjoy your mattress and remember if you have any friends or family interested in trying the mattress be sure to refer them to receive your £30 referral bonus.

Kind regards,

Tom @Tweak Slumber

Rated 5 out of 5 stars

The mattress is brilliant

The mattress is brilliant. Came on time and the delivery men were so helpful. Looking forward to a life time of good night's sleep.

15 November 2017
Unprompted review
SleepHubs Ltd. logo

Reply from SleepHubs Ltd.

Hi Hillary,

We hope you are continuing to enjoy your mattress and benefiting from good sleep still. If there is anything else that we can help with then please let us know.

Kind regards

Tom @Tweak Slumber

Rated 5 out of 5 stars

iv had the best sleep ever since …

iv had the best sleep ever since getting my mattress would highly recommend

14 November 2017
Unprompted review
SleepHubs Ltd. logo

Reply from SleepHubs Ltd.

Hi Diane,

We are delighted to hear that you are now sleeping better with your new mattress. If there is anything else that we can help with then please let me know.

Kind regards

Tom @TweakSlumber

Rated 2 out of 5 stars

well this is the second one we have had …

well this is the second one we have had in less than 2 years same problem again dipping and there answer do the impossible change the foam round zip is so stiff it breaks your fingers and impossible to refit foam in. Turn mattress round so you have dips top and bottom.
MY ADVICE DONT TOUCH TERRIBLE MATTRESS SO UNCOMFORTABLE WHEN THEY DIP AND THEY DONT HONOUR THEIR WARRENTY.

10 November 2017
Unprompted review
SleepHubs Ltd. logo

Reply from SleepHubs Ltd.

Hi Carole,

Further to our email correspondence we were very sorry to hear that you had an issue with your mattress. We noted from the photos that you provided the mattress had experienced a level of settlement in line with what we would expect for a foam mattress and this fell within the thresholds of our warranty.

As you were unhappy to try new foam inserts for you mattress to see if this would resolve the issue, we hope that having now returned the mattress outside of your 100 night trial and cancelled your payment plan you are satisfied. We wish you the best of luck with your journey to getting a better night's sleep and if there is anything else that we can help with in the future then please let us know.

Kind regards,

Tom @TweakSlumber

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