Sleep Solutions UK Reviews 104

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Be careful these scum sophie and debbie have lots of dodgy websites take money and run not for much longer people report them to action fraud there on there case

Rated 1 out of 5 stars

Awful disshonest traders- Terrible quality products Orderd bed and took day off work for delivery. Van arrived but soon realised no bed on van. Took another day off and no delivery. Finallly after t... See more

Rated 1 out of 5 stars

Poor communication, poor customer service and poor quality product.. Ordered beginning of January, was informed of a 2 week delivery wait. We surprised when they delivered within... See more

Rated 1 out of 5 stars

Ordered a mattress through Wowcher (I will be complaining to them) for £99.wish I'd read the reviews before I purchased it. I've spent 2 days waiting in for a delivery that hasn't taken place. Appare... See more

Company details

  1. Bedroom furniture shop

Written by the company

!Sleep Solutions UK ceased trading in August 2023 and does not operate under any other names. We are not connected to any businesses with similar branding.! An established business in the bedroom furniture world with manufacturing, wholesaling and retailing knowledge under our belt, we aim to bring our best premium products direct to consumers at low prices along side with our top customer service. We specialise in Bedroom Furniture such as Bed Steads, Bunk Beds, Kids Beds. We also have a range of Sofa Beds as well as premium branded Mattresses from our local and in house product team. We take pride in the products we sell and price them competitively to allow you to make the best decision when buying for your home. For a complete history of us, please click here .


Contact info

1.2

Bad

TrustScore 1 out of 5

104 reviews

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Rated 5 out of 5 stars

As advertised, good quality, quick service.

i wanted a not too expensive headboard for my holiday let - that didn;t look cheap - unlike some high street rubbish. This does the job: relativley inexpensive, solid build quality and good finish. All delivered in good packaging within days!
Effortless, thank you. I am now going to order for my main house and spend a lot more!

8 July 2011
Unprompted review
Rated 1 out of 5 stars

Poor service and quality

I purchased a mattress topper and contour pillow and although the delivery was quick the pillow was not included in the package, also the box the mattress topper was in wasn't really big enough so had to be very careful cutting the tape to make sure I didn't cut into the topper itself which was not wrapped separately.

When I emailed to let them know the pillow wasn't there I was not impressed to be told to check the box again in case I'd missed it! So had to send another email to request the pillow again. When the pillow arrived it had dirty marks on the cover even though it was packaged in a plastic bag. I wonder if the goods are new or secondhand/returned goods? In my second email I advised the company that the topper wasn't packaged very well and have not received any response from them. Don't think I will use them again.

4 July 2011
Unprompted review
Sleep Solutions UK logo

Reply from Sleep Solutions UK

Dear Customer,

Thank you for placing a review. We are sorry to hear that you are unhappy with our service. We asked for yourself to check the box because 99% of the time, customers often miss the smaller items that are put inside the topper boxes. The item was packaged extremely well with the topper being inside a durable strong box.

When you had confirmed with us that the pillow was not there, we dispatched a replacement but NEW pillow asap to ensure that you would be happy. We are sad to here that the replaced arrived in a bad condition but we received no contact from yourself stating this.

We request you contact us again to our correct address with your details of your order so that we may replace your damaged goods.

We always strive for excellent customer service and excellent quality products. We always come out on top. Please get in touch so we can show you this and fix all your concerns with this order.

Thank you.

Rated 5 out of 5 stars

Good service very impressed with my order

iam was impressed with the good service i recieved...I ordered a headboard for my son..for his divan bed..it was very good quailty for the price.it was easy to fit..delivery was good and they delivered it on the day that i requested.i would shop again,

20 June 2011
Unprompted review
Rated 5 out of 5 stars

fabulous

delivery was quick and efficent ... mattress is great thanks definetly recommend this company and buy again from you

16 June 2011
Unprompted review
Rated 5 out of 5 stars

Exceeded my expectations

Ordered just before 10.00am on Monday - recieved just after 09.00am on the Tuesday - exactly as ordered and much quicker than expected.

The process was simple and smooth and I was sent a number of confirmation and update emails which made me feel more confident.

All good.

13 June 2011
Unprompted review
Rated 4 out of 5 stars

Quick delivery, item as described.

Everthing was fine, if I have one suggestion it would be to make the instructions clearer. I was okay because I have done many such projects, but I would suggest many do not find them clear enough.

12 June 2011
Unprompted review
Sleep Solutions UK logo

Reply from Sleep Solutions UK

Hi Nick,

Thanks for reviewing us. Regarding the instructions, a few people do struggle with this item (2 seater futon frame) when building it. Due to this, we have made our own version of the instructions with includes photos as well. If you require this, please could you email us and we will send it over to you.

Thanks again.

Rated 5 out of 5 stars

No complaints at all!

Topper did take a few days to arrive but that was due more to ordering over the weekend than anything else. Arrived rolled rather than vacuum packed so was able to put topper on the bed straight away, much to my grandmothers delight! Very happy with it and will be ordering another one for my sons bed now.

9 June 2011
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations

I ordered a 2ft 6ins childs football headboard, it was delivered in days, the quality and price (£15) of the item was very good,would thoroughly recommend this vendor.

3 June 2011
Unprompted review
Rated 5 out of 5 stars

good service

Good. Delivery driver was lovely, helpful and considerate considering the item was large. I am impressed

3 June 2011
Unprompted review
Rated 5 out of 5 stars

Brilliant!!

The headboard arrived in quick time and it is perfect, very expensive looking and excellent quality and all for 90 pounds, thank you!!

1 June 2011
Unprompted review
Rated 5 out of 5 stars

No More Waking up with a Aching Back

We recieved the Topper as promised on time, well packed, but there was damage to the box. On inspection we found that everything was OK and no damage to the Topper.
We have tried and tested the Topper now for week or more and we find that it does what is say's, so it was worth paying that money for something that does what it say's. Both my wife and I have found that we sleep a lot better and get a good nights sleep.
I therefore can recommend the 2 inch Topper to others.
Thanks Sleepsolutions UK.

31 May 2011
Unprompted review

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