Small Batch Coffee Roasters Reviews 87

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Have had a great experience with this company and customer service have been very quick and easy to deal with. Will continue to order my delicious beans from here.

Rated 5 out of 5 stars

Brilliant fresh roasted coffee beans every few weeks. I can change delivery on line should I need less or more easily. Notified when payment taken and when roasted and sent. Delicious flavours. Only p... See more

Company replied

Rated 1 out of 5 stars

Appalling service, they do not respond to emails or phone calls. The coffee arrived in a damaged box and one of the 5kg bags was split open with the coffee beans everywhere, The other 5kg was stale co... See more

Rated 1 out of 5 stars

I ordered from their website over the weekend, but it’s now Thursday, and my order hasn’t arrived. Despite their policy of using Royal Mail Tracked 48, they didn’t use the tracked service. Customer se... See more

Company details

  1. Coffee Roasters

Written by the company

Small Batch Coffee were founded in Brighton in 2006 and have been roasting locally ever since. We have 6 locations across Brighton and Hove where customers come to chill out with friends, pets or their laptops to enjoy their local speciality coffee roaster and a bite to eat. You can buy our beans online or in our stores, and we also have a coffee club that introduces you to a new roast every single month.


Contact info

3.9

Great

TrustScore 4 out of 5

87 reviews

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No history of asking for reviews

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Rated 4 out of 5 stars

The nicest coffee in Sussex

The nicest coffee in Sussex, highly recommend this to anyone and if your not local they also ship their coffee.
Customer service is not the best however but the product is very nice, always the right temperature and the actual beans are incredible and roasted just beautifully.

13 August 2017
Unprompted review

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