Smart Clinic Reviews 

713
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 314 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and clinicians for being exceptionally kind, understanding, and patient, creating a truly supportive and judgment-free environment during appointments. Reviewers often mention feeling genuinely listened to and put completely at ease throughout the entire review process. People also highlight the remarkable efficiency of the service, noting that comprehensive reports are delivered very quickly and the digital platform is extremely user-friendly. Reviewers consistently appreciate how seamless, straightforward, and well-organized the entire procedure is from start to finish. Consumers note that everything is explained clearly, taking all the stress out of occupational health screenings.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that reviewers felt comfortable,... See more

Service

Consumers find satisfaction in the professional service, highlighting that assessments are conducted with... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that agents are exceptionally empathetic,... See more

User experience

Clients share positive opinions on user experience, highlighting how simple and efficient the entire process... See more

Response time

Customers expressed great satisfaction regarding the rapid response times and efficient scheduling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was lovely to face time somebody from the comforts of home.The appointment was made and so easy to join the online face to face chat.The questions were asked about my questionnaire that I filled i... See more

Rated 5 out of 5 stars

I had a really positive experience with Smart Clinic for my occupational health review. Right from the start, I felt like I was in safe hands. What stood out most was how much I felt truly heard. The... See more

Company replied

Rated 5 out of 5 stars

I was recently referred to smart clinic by my employer and I was nervous having never been through this process before. The lady I spoke to was amazing and a pleasure to speak to. She put me at ease a... See more

Company replied

Rated 5 out of 5 stars

Right from the start, Smart Clinic made everything so simple and straightforward. Every correspondence was clear and easy to follow. Bronwyn made me feel listened to on both my appointments and showe... See more

Company replied


Company details

  1. Occupational health service
  2. also in
  3. Health consultant
  4. Wellness Programme

Written by the company

Occupational health and corporate wellbeing to organisations around the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

713 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(713)

297 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A gentle and compassionate approach

The person who assessed me was kind, considerate and understanding and showed great empathy. This made what could have been a difficult meeting much easier. I would recommend the service to others.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Smart clinic Ill health retirement assessment.

Smart clinic were very informative and professional in the whole process of my ill health retirement assessment. The whole process from filling out the permission forms to access medical records to receiving the report at the end was self explanatory and easy to use. The doctor was knowledgeable on my health conditions which made the situation easier to deal with.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Straightforward questionnaire. Prompt feedback and next steps communication. Nurse was very empathetic and professional on the phone and produced very thorough and clear notes for my employer.
Very impressed by the whole service.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service - quick, efficient and very helpful with a genuine care and attention to detail. Supported throughout the process

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Evelyn was wonderful and made the whole assessment much less stressful. She really listened to what I was saying. I am very thankful to her.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Mignone was wonderful

Mignone was wonderful, listened to me throughout and was very supportive and knowledgable. The whole process with Smart Clinic has been smooth and very timely!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

The process for start to finish was…

The process for start to finish was seamless. Getting the referral in to having my appointment scheduled was 3 days. The appointment itself was handled with empathy and understanding, I felt my thoughts and feelings were at the forefront of the assessment. I would recommend Smart Clinic to anyone who needs it.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Professional services

I had a phone assessment with Mignone Silveira and everyting was comfortable and very professional. I felt comfortable answering all her questions and felt that I was listened to and understood about my case.I higly recommend Smart Clinic and many thanks to Mignone Silveira.

26 August 2026
Unprompted review
Smart Clinic logo

Reply from Smart Clinic

Thank you for your lovely comments about Min :)

Rated 5 out of 5 stars

The Smart Clinic emails and website…

The Smart Clinic emails and website were clear, easy to understand and gave all the relevant information. The staff are friendly helpful and professional. I especially liked the communication on WhatsApp which I found accessible and simple to use.

21 August 2026
Unprompted review
Smart Clinic logo

Reply from Smart Clinic

Thank you, glad you enjoyed the WhatsApp feature :)

Rated 5 out of 5 stars

Had a work referral and had a very…

Had a work referral and had a very attentive conversation with staff and they supported and made me feel heard and offered lots of guidance and support. Will truely recommend this team

19 August 2026
Unprompted review
Smart Clinic logo

Reply from Smart Clinic

That's kind, thank you :)

Rated 5 out of 5 stars

Lynsey was fantastic

Lynsey was fantastic, she was kind, professional and approachable in our interaction. The report she submitted post review was detailed and easy to understand. I highly recommend the sevices provided by Smart Clinic.

19 June 2026
Unprompted review
Smart Clinic logo

Reply from Smart Clinic

That's really kind, thank you :)

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