SMART MOVE LONDON  Reviews 

72
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Poor service, bad communication, left on hold for a long time and couldn't get keys back for a long time. Worsed experience i've had with a managing agent, they seem fast asleep.

Rated 5 out of 5 stars

We used smartmove london to move house recently. Service was excellent, three people arrived, they were helpful, friendly, efficient, polite and nothing was too much trouble. The guys were quick and w... See more

Rated 3 out of 5 stars

SMART MOVE LONDON provided a satisfactory moving experience. They were able to accommodate a large move at short notice, and the staff was generally professional and friendly throughout the process. W... See more

Rated 5 out of 5 stars

Smart Move London are the definition of above and beyond. From the start Paula was friendly, accommodating and professional and made booking very easy. Ovi, Nelson and the rest of the team were great... See more

Company details

  1. Removals Service
  2. Removals company

Information provided by various external sources

We are a team of professional and skilled experts in all domestic spheres. We stand for quality, safety and credibility, so you could be sure about our work. We offer a wide range of services and at the same time we are always glad to help you with any unconventional household needs: Local Moving Long Distance Moving Your Business Storage Friendly Uniformed Movers Clean Shiny Trucks


Contact info

2.3

Poor

TrustScore 2.5 out of 5

72 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.3

All reviews

(72)

1 review in the last 12 months

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Rated 5 out of 5 stars

I only have positive things to say…

I only have positive things to say about this company and highly recommend them to anyone wishing to move house!

Paula was professional and friendly throughout, and nothing was ever too much effort. The collection was well organised and efficient, with the driver being very calm and helping with the loading, and the delivery was equally efficient.

They made the move from the UK to France so easy, nothing was damaged or broken and also this was the best quote I had received.

I hope they continue to grow and have successes in the future! Thank you :)

5 December 2020
Unprompted review
Rated 5 out of 5 stars

I choose Smart Move London to move my…

I choose Smart Move London to move my London home storage back to South West of France.
They were not only one of the best value, but also dealt with my double contraints: 2 pick up addresses to be consolidated + narrow access to the final destination. Thank you Paula and team that was not the easiest one and it went smoothly.
Wishing you all the success you deserve
C

2 December 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from…

Absolutely fantastic service from beginning to end. Cheapest quote from 3 received. Collection was on time and efficient. Delivery 2 weeks later was also efficient, 2 hours earlier than predicted arrival time tbh. Items arrived all safe and sound. Will definitely use again and would highly recommend to anyone requiring removal services.

27 November 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Really helpful and friendly team. Quick, efficient and took the stress out of moving home. The driver even bought me a coffee and a crossiant for the journey! Wonderful company. I recommend to all and will be using again in the future.

27 November 2020
Unprompted review
Rated 5 out of 5 stars

I moved from London to Milan and I was…

I moved from London to Milan and I was quite worried about how demanding would have been to empty my whole flat. Smart Move was great, highly efficient, the crew really nice. Best client service ever. More then recommended

22 November 2020
Unprompted review
Rated 5 out of 5 stars

Great service arranging from arranging…

Great service arranging from arranging the move to checking everything was securely packed and repacking where necessary. Communication was fast, clear and friendly. Exceeded my expectations on all aspects

11 November 2020
Unprompted review
SMART MOVE LONDON  logo

Reply from SMART MOVE LONDON

Thank you very much for your lovely words !!!

Rated 5 out of 5 stars

Excellent moving service

Smart Move London recently assisted me with a small move from London to Amsterdam, and I was very pleased with the service. Paula was great in answering all of my questions, and the moving staff did an excellent job in packing our items and ensuring their safe delivery. Highly recommended.

9 November 2020
Unprompted review
Rated 5 out of 5 stars

DINA LYNN

Smart Move London did a small removal for me from London to Brussels. The packers were punctual, pleasant, polite and efficient. The furniture was extremely well protected with bubble wrap. The delivery in Brussels was also punctual and efficient. I am delighted with the speed and efficiency, and also very reasonable cost of my removal. My contact point at Smart Move London, Paula White, was very helpful and friendly, and dealt patiently with all my questions prior to the removal. I have no hesitation in recommending this firm to anyone on the point of moving house. Kind regards, Dina

20 October 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Paula in the office ensured everything was clear and ready for the moving day. The driver with additional staff packed and collected our belongings in no time and the delivery got to the destination safe and sound. Also very fair price for the service. Highly recommend the Smart Move London.

30 September 2020
Unprompted review
Rated 5 out of 5 stars

Moving furniture

Called them for helping to move furniture inside the house. They arrived at the agreed time and sorted out everything very quickly and carefully.

29 September 2020
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, good service.
the guys worked hard and efficiently, nothing got broken.

was impressed by the price from the company, the customer service from Paula and the hard work of the guys on the job.

wont use another company if i can help it.

thanks Smartmove

29 September 2020
Unprompted review
Rated 5 out of 5 stars

Smooth process

Both the collection and the delivery went smoothly. We packed all the smaller items and larger items were wrapped at the time of collection.
We'll be sure to recommend you guys to any family or friends looking for a moving company in London!

27 September 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic experience, Professional and helpful

Professional, aided us every step of the way. Every member of staff was delightful. Big thanks to Paula, Ovidiu & Bluto you all took a lot of the pressure off us with our move. And we’re kind ins the process! Highly recommended can’t fault them.

18 September 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Good price for a great service; the move went very smoothly.

In particular I really appreciated:
* They provided boxes, tape, bubble wrap, paper… and delivered it to my place a few days before the move
* The quote was for the entire move, not an hourly rate, so no risk of being overcharged
* Content is insured
* They didn't try to push the pricier options on me, and recommended a single mover
* Really reasonable price for the professionalism and quality of service provided
* Good service on the move day. Nice person who was careful with my furniture and friendly.

All in all, just positive feedback from me!

15 September 2020
Unprompted review
Rated 5 out of 5 stars

I am so glad we chose Smart Move

I am so glad we chose smart move! Paula was in constant contact with us, she was friendly and very professional. She quickly answered all my emails, phone calls and texts, answering all my questions about the details of the costs. The Removal men were very polite and helpful and pretty much repacked our stuff for us to make sure everything arrived safely!

18 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent customer service, competitive prices, great communication, efficient service during the move. Smart move; easy, quick, and painless!

18 August 2020
Unprompted review
Rated 4 out of 5 stars

SmartMoveLondon were recommended to us

SmartMoveLondon were recommended to us. We required a large move at very short notice. SML were able to oblige and assist in the most professional and efficient way. We would not hesitate to ask for their assistance again and we highly recommend their services.

9 July 2020
Unprompted review

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