Fast, Helpful and Excellent service every time! We have used Smart Hospitality supplies for all our menu requirements over the last 3 years. The menu's are very good quality and have been key to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are extremely happy with the service that we received from Smart Hospitality. Our enquiry was dealt with very efficiently and all our questions were answered promptly. The finished goods arriv... See more
Company replied
I have used these guys for many years. Unfortunately my latest order from start to finish was disappointing from a customer service point of view. Errors in printing (not completely their fault) bu... See more
Company replied
At B3 Designers we have used Smart Marketing services for a few projects. It always has been easy to customise any product and the lead times have always been respected. The team is really respon... See more
Company details
Information provided by various external sources
The UK’s leading name is Hospitality Products and Supplies, Restaurant, Bar, Table Top Presentation, Hotel Guest Room, Venue Marketing & Promotional Items. In addition we are the trusted name in the supply of Back Of House Equipment, Kitchen Equipment, Cleaning & Disposables, Furniture and much more.
Contact info
138 Abbey Foregate, SY2 6AP, Shrewsbury, United Kingdom
- 01743 465 301
- hello@smartuk.net
- www.smartuk.net
3.8
Great
194 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service and really helpful staff. Covers look great and exactly as described and at a reasonable price.
13 February 2020
Unprompted review
Next day delivery
Next day delivery, and very pleased with purchase. Nothing more to add!
28 January 2020
Unprompted review
Easy to use website and goods sent in a…
Easy to use website and goods sent in a timely manner
27 January 2020
Unprompted review
Exellent service
12 January 2020
Unprompted review
Arrived next day
Arrived next day, excellent service, friendly emails. Products as described
27 November 2019
Unprompted review
Reply from Smart Hospitality Supplies
Thank you for your review Kate! Much appreciated.
Menu Covers
The product looks fab. Only disappointment, we had send them back to get gold corners put on. Instructions not followed from original order
Kind regards
Karen
22 November 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hi Karen, many thanks for your review! Apologies there was an issue with the corners on the menu covers, but happy to hear it was rectified and you are pleased with the final product.
Good Products at reasonable prices and…
Good Products at reasonable prices and good service. Unfortunately the item required was out of stock but we were kept fully informed of the delay and an alternative product arrived next day.
20 November 2019
Unprompted review
Reply from Smart Hospitality Supplies
Thank you very much for your kind and honest review! We apologise that we didn't have the required item in stock but are glad that we were able to help with an alternative!
Good prompt delivery
Good prompt delivery. Goods arrived in excellent condition and safely packed. Very pleased with service.
19 November 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hi Karen,
Many thanks for your review, we're glad to hear everything arrived safely and that you're pleased with the service! Thank you!
Great service
Great service, Easy to deal with, given good advice about the layout of our requirement, quality product delivered on time.
17 November 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hi Kevin,
Many thanks for your kind review, we're so happy to hear that you're pleased with your order!
The team at Smart
From first contact all the way to…
From first contact all the way to receiving the finished product, the whole team at Smart have provided a 5 red star service for a five red star hotel. I will continue to take full advantage of their services in the future.
Thank you again.
7 November 2019
Unprompted review
Reply from Smart Hospitality Supplies
Thank you so much for your review! We always appreciate such positive feedback! Mat will be pleased to see this. Thanks!
Great Products great efficient polite…
Great Products great efficient polite and personal Service.
4 November 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hi Mrs. Neville, sincere thanks for your review!
They have an excellent/reliable team…
They have an excellent/reliable team working to help you.
The products are as described and delivered as requested.
Glad that I have found them.
18 October 2019
Unprompted review
Great customer service, great product
Great customer service, fast and efficient, and the product is first class quality too! Highly recommended.
18 October 2019
Unprompted review
Reply from Smart Hospitality Supplies
Thanks so much for the feedback Elke, we're happy you're pleased with the final product!
Great price and delivered on time.
11 October 2019
Unprompted review
Reply from Smart Hospitality Supplies
Thank you very much for your review!
Beautiful craftsmanship
Beautiful craftsmanship excellent speedy service and customer care
26 September 2019
Unprompted review
Reply from Smart Hospitality Supplies
Thank you Peter for the review!
Great service
Great service, great product. Gretchen was really helpful - Thank you.
13 September 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hi Heidi, thank you so much for the review!
We were absolutely delighted with our…
We were absolutely delighted with our new menu holders, and the excellent customer service provided by Gretchen who helped us through the design process from start to finish. A fantastic service, thank you so much!
11 September 2019
Unprompted review
Reply from Smart Hospitality Supplies
Thank you very much for your lovely review! We'll make sure that Gretchen knows how pleased you are.
I have had dealings with Smart on a few…
I have had dealings with Smart on a few occasions now and they have been brilliant every time. What they produce is first class and I have no hesitation in recommending them.
27 August 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hi M, thank you so much for reviewing us!
Great service
Fantastic service from start to finish. Very speedy responses and the staff are really helpful and friendly. Products are high quality and my clients are very happy with the result. Would highly recommend.
16 August 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hi Olivia, thank you very much for the kind review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.