My interest in this app keeps growing. Improvements are needed. I mentioned in an earlier assessment that audio vs. read is unbalanced. Smartme replied that I need to contact them to direct me where a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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I was confused and angry about how I had ended up in a repeat subscription situation for 3 months out of the blue. I cancelled the subscription immediately and contacted via their help email. Nikki wa... See more
Company replied
Interesting concept! Would love humans to do the teaching is the only thing. If you have spare moments in your day, I’d highly recommend you upskill yourself and get on the app. Customer service tea... See more
Company replied
The content is great! The biggest improvement would be to have an actual person lead the lessons—especially the ones on eloquent speaking or communication. Listening to AI voice loses the punch.
Company replied
Company details
Written by the company
Introducing SmartyMe: a comprehensive knowledge app featuring interactive lessons that last just 15 minutes. Achieve your goals and broaden your understanding of subjects that spark your curiosity. Our app combines various learning methods to help you acquire knowledge more efficiently. Tackle real-world problems, exercise your mind, and enjoy the process!
Contact info
Kinyras, KINYRAS TOWER, Agios Andreas, 1102, Nicosia, Cyprus
- +1 (202) 929-3660
- support@smartymeapp.com
- www.smartymeapp.com
4.1
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The costumer service attend immediately…
The costumer service attend immediately to my query and act accordingly and considerate to my request in a professional manner . Thanks to the Nikki and Katrina and the costumer service with the help extended to me. Great job.
31 May 2026
Reply from SmartyMe App
It's fantastic to hear that our team provided prompt and professional assistance! Your recognition of Nikki and Katrina's support truly brightens our day. We're glad you had a great experience!
Reply from SmartyMe App
We're glad to hear that you find the app excellent for learning English! Your enthusiasm motivates us to keep delivering great content.
I accidentally made an extra payment
I accidentally made an extra payment, but they processed a full refund immediately. The customer service was incredibly fast and kind. Highly recommended! ⭐⭐⭐⭐⭐
31 May 2026
Reply from SmartyMe App
Your experience with our quick and friendly customer service is great to hear! We're glad the refund process was smooth for you - thank you for your kind recommendation!
Reply from SmartyMe App
We're delighted to hear that the content has offered you new insights! It's great to know that you found value in what you encountered.
The concept tha believe that the next…misconception of statements
The concept tha believe that the next person’s or a group reviewing your statement or presentation would understand tha same way you perceived it has been changed to a concept of using the third eye to filter your statement to sound as expected in the view of third parties
31 May 2026
Reply from SmartyMe App
Your take on the concept of perspective in communication is fascinating! We love that you’re exploring unique ideas with our app. Your thoughts help shape our community!
Reply from SmartyMe App
Hi there, Ellie here, Head of Customer Care at SmartyMe. Worth clarifying - the first lessons are free to try after installing the app, no payment needed to get a feel for the content. All subscription pricing is clearly displayed before any commitment is made. If something felt unclear about the flow, drop me a line at tp.ellie@smartymeapp.com and I'll personally take a look.
truly appreciate the quick response and…
truly appreciate the quick response and outstanding communication regarding my concern. From the moment I reached out, you were attentive, professional, and proactive in providing updates and addressing my questions. Your willingness to listen, follow up promptly, and ensure that my concern was handled properly made a significant difference.
Thank you for taking the time to provide clear communication throughout the process and for demonstrating a genuine commitment to helping. Your responsiveness, professionalism, and dedication to customer service are greatly appreciated and did not go unnoticed. Thank you for making this such a positive experience.
26 May 2026
Reply from SmartyMe App
Your kind words about our responsiveness and communication mean a lot to us! We’re dedicated to providing excellent customer service and are glad to know that you felt supported throughout your experience. Thanks for sharing your thoughts!
The app idea is great it makes u enjoy…
The app idea is great it makes u enjoy larding and also if faced an issue the customer service promote reply and fix the issues you are facing
So I highly recommend this app
30 May 2026
Unprompted review
Reply from SmartyMe App
We're glad to see you enjoying the app and that it's enhancing your learning experience! It's also awesome that our customer service has been quick to help you out. Thanks for recommending us!
For the amount charged I thought this…
For the amount charged I thought this app would be more interactive
30 May 2026
Reply from SmartyMe App
Hi there, Ellie here, Head of Customer Care at SmartyMe. Fair expectation - we do have interactive games and exercises in a growing number of courses, and we're continuously expanding that side of the app. It may be a case of pointing you toward the right content. Drop me a line at tp.ellie@smartymeapp.com with which course you've been on and I'll see what I can do.
Reply from SmartyMe App
It's fantastic to see you're finding the app both user-friendly and enjoyable! We’re here to keep making your experience even better.
Bite size lessons that are easy to…
Bite size lessons that are easy to process using everyday life examples that easily translate into the intended purpose.
30 May 2026
Reply from SmartyMe App
It's wonderful to know that you’re finding the lessons engaging and relatable! We hope you continue to enjoy your learning journey with us.
Nice, needs a way to edit feed
Good content. A way to remove courses that I'm uninterested in would be nice
30 May 2026
Reply from SmartyMe App
We're glad to hear you enjoy the content! We're always looking for ways to improve the experience, and your thoughts on editing the feed and removing courses you’re not interested in are noted. Stay tuned for updates as we work to enhance our platform!
Great customer service
Great customer service. I contacted support about my subscription, and they replied quickly and professionally. They understood my situation and processed my refund without any problems. The whole process was simple and smooth. I really appreciate their help and would recommend them to others.
30 May 2026
Reply from SmartyMe App
We're glad to hear that you had a smooth experience with our support team and found their assistance helpful! Your recommendation means a lot to us. Thanks for sharing your thoughts!
Trail
Using this app , for a day , have completed the first 5 scenarios , scored good , and honestly the app is better than I anticipated from the promotional reels , . Worth the expirence and data .
30 May 2026
Reply from SmartyMe App
We're excited to hear that the app exceeded your expectations and that you’ve enjoyed completing the scenarios! It’s great to know you found it worth the experience and data. Keep having fun with the app, and we hope you continue to enjoy more scenarios ahead!
Solid package of engaging puzzles and…
Solid package of engaging puzzles and associated metaphors for brief mental engagement in a collection of situations
30 May 2026
Reply from SmartyMe App
We’re glad to hear you find our puzzles engaging and enjoy the clever metaphors! It’s great to know they’re providing you with some mental stimulation. Thanks for sharing your thoughts!
Reply from SmartyMe App
We’re glad to hear you’re enjoying the content and finding the realtime feedback useful! It's great to know the practical situations are helping you improve. Keep exploring and making the most of it!
I like the concept of micro-learning…
I like the concept of micro-learning where you can follow short courses for 5-10 minutes a day on various topics.
The content is taught via short and clear structured sentences. I appreciate the possibility to both read and listen.
However, given the fact that is an app for which one has to pay, I think that developpers could expand the amount of topics and the variety of content. To elaborate more on the second; I am now doing the course on Leadership, where most content consists of dry text. It would be more helpful to have a bigger variety of content, like videos with examples of how one can apply the taught content. This way Smarty Me can also really prove that the content is made by professionals and not AI (which I regularly assume when reading all those text blocks in refined language and lots of emojis).
30 May 2026
Reply from SmartyMe App
It's great to hear you appreciate the concept of micro-learning and the structure of the content! Expanding topics and incorporating a variety of content formats is something we’re always exploring, and your insights regarding the leadership course are noted. We're excited about the potential to enhance our offerings and make learning even more engaging!
Reply from SmartyMe App
We’re glad to hear you find the app easy to use - it’s great to know that you’re enjoying the information and learning experience! Keep having fun with it!
Reply from SmartyMe App
We hear you loud and clear about your refund request. We're on it and will make sure to handle it as quickly as we can. Thank you for your patience!
Hidden behind rigid terms and zero customer support
Do not trust this company. Their billing system is predatory. I barely touched the app (less than 20 minutes of total use over 3 months) and requested a fair refund for the months I didn't use. Customer support completely ignored the lack of usage and refused to provide any service or flexibility. They just hide behind their terms to keep your money. Terrible customer care and completely unhelpful.
30 May 2026
Unprompted review
Reply from SmartyMe App
Hi Andrew, Ellie here, Head of Customer Care at SmartyMe. I hear how frustrated you are, and I want to address this directly. All subscription details and refund terms are clearly displayed before any purchase is confirmed, but that doesn't mean your experience with the support team was acceptable - being ignored is not how we want anyone to feel. Please email me personally at tp.ellie@smartymeapp.com and I'll review your case directly. I want to understand what happened and make it right.
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