My interest in this app keeps growing. Improvements are needed. I mentioned in an earlier assessment that audio vs. read is unbalanced. Smartme replied that I need to contact them to direct me where a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was confused and angry about how I had ended up in a repeat subscription situation for 3 months out of the blue. I cancelled the subscription immediately and contacted via their help email. Nikki wa... See more
Company replied
Interesting concept! Would love humans to do the teaching is the only thing. If you have spare moments in your day, I’d highly recommend you upskill yourself and get on the app. Customer service tea... See more
Company replied
The content is great! The biggest improvement would be to have an actual person lead the lessons—especially the ones on eloquent speaking or communication. Listening to AI voice loses the punch.
Company replied
Company details
Written by the company
Introducing SmartyMe: a comprehensive knowledge app featuring interactive lessons that last just 15 minutes. Achieve your goals and broaden your understanding of subjects that spark your curiosity. Our app combines various learning methods to help you acquire knowledge more efficiently. Tackle real-world problems, exercise your mind, and enjoy the process!
Contact info
Kinyras, KINYRAS TOWER, Agios Andreas, 1102, Nicosia, Cyprus
- +1 (202) 929-3660
- support@smartymeapp.com
- www.smartymeapp.com
4.1
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from SmartyMe App
We’re glad to hear you find the app easy to use - it’s great to know that you’re enjoying the information and learning experience! Keep having fun with it!
Reply from SmartyMe App
We hear you loud and clear about your refund request. We're on it and will make sure to handle it as quickly as we can. Thank you for your patience!
Hidden behind rigid terms and zero customer support
Do not trust this company. Their billing system is predatory. I barely touched the app (less than 20 minutes of total use over 3 months) and requested a fair refund for the months I didn't use. Customer support completely ignored the lack of usage and refused to provide any service or flexibility. They just hide behind their terms to keep your money. Terrible customer care and completely unhelpful.
30 May 2026
Unprompted review
Reply from SmartyMe App
Hi Andrew, Ellie here, Head of Customer Care at SmartyMe. I hear how frustrated you are, and I want to address this directly. All subscription details and refund terms are clearly displayed before any purchase is confirmed, but that doesn't mean your experience with the support team was acceptable - being ignored is not how we want anyone to feel. Please email me personally at tp.ellie@smartymeapp.com and I'll review your case directly. I want to understand what happened and make it right.
Great Resource So Far!
I recently subscribed and downloaded the app and have found true value in the info and skills that I’m learning and sharpening.
30 May 2026
Reply from SmartyMe App
It's wonderful to hear that you find value in the information and skills you're gaining! We're glad you're enjoying the experience. Keep sharpening those skills and exploring all that our app has to offer!
Reply from SmartyMe App
It's great to hear you find it easy and interesting! We love that you see the real-world applications and simplicity. Enjoy your experience!
Reply from SmartyMe App
We’re glad you enjoyed the content and how it’s presented! Your support motivates us to keep delivering quality experiences.
Really enjoying it so far
Really enjoying it so far
I'd to see more graphics while things are being explained. A still shot of an image for 2-3 minutes is not engaging and I start thinking about my to-do list mid way through
30 May 2026
Reply from SmartyMe App
It's wonderful to hear you're enjoying the experience! We’re always looking for ways to make our content more engaging, and your suggestion for incorporating more visuals during explanations is noted. Thanks for sharing your ideas to enhance the experience!
Great app that has lots of informative…
Great app that has lots of informative pieces. Customer care kindly helped me through an issue I had with my subscription. Would recommend!
30 May 2026
Reply from SmartyMe App
It's great to hear that you find the app informative and that our customer care team helped with your subscription! Your recommendation means a lot to us. Thanks for sharing your experience!
Nice app for clearing a lot of concepts…
Nice app for clearing a lot of concepts and understanding. Customer service with Nikki is very on point.
30 May 2026
Reply from SmartyMe App
It's great to hear the app is helping you clarify concepts! We're glad you found Nikki's customer service to be on point. We'll keep working hard to maintain that level of support.
Like it a lot
Like it a lot. The lessons approach important topics and the stories are relatable. Short lessons is a plus.
3 suggestions for an improved experience:
1) it would be even better if you could configure it to automatically jump from one session to the other
2) when we finish a lesson or reopen the application it goes to the first lesson when it would be preferred to the last one finished
3) we have a survey in the end of each lesson which is a bit overwelming. Maybe change it to have it at the end of a section to make it lighter?
30 May 2026
Reply from SmartyMe App
We’re glad you enjoy the relatable topics and short lessons! Your suggestions for improvement are noted. Configuring automatic session jumps and adjusting the survey placement are great ideas that we’ll keep in mind. Thanks for sharing your thoughts!
Great and awesome
30 May 2026
Reply from SmartyMe App
We're glad to hear you're enjoying the experience! Your enthusiasm means a lot to us - keep having fun!
Reply from SmartyMe App
Well prepared with clarity as the standout - that's exactly what the team works hard for, Roberto. If there's anything holding it back from being a better experience, I'm at tp.ellie@smartymeapp.com. Thanks for sharing!
The app is definitely great at it's…
The app is definitely great at it's work but only and biggest flaw is pricing of the subscription which is too much high
30 May 2026
Reply from SmartyMe App
Hi there, Ellie here, Head of Customer Care at SmartyMe. Glad the content is landing well - pricing feedback is always useful to pass along. Worth knowing there's a 30-day money back guarantee from your purchase date if you'd like to revisit that. Drop me a line at tp.ellie@smartymeapp.com if I can help with anything.
Easy to follow
28 May 2026
Reply from SmartyMe App
We're glad you find it so easy to use! Your thoughts mean a lot to us!
Reply from SmartyMe App
We're glad to hear you're finding the app helpful for learning! Your kind words about our customer service really mean a lot to us!
Great customer service!
I tried this app on a whim being that the ads were very clever and it made sense at moment. Unfortunately it wasn't for me and I totally forgot to unsubscribe after awhile and ended being charged. I reached out to their customer service and I must say their prompt response was a pleasant surprise! Nikki was able to refund my credit card and was so polite and positive!
29 May 2026
Reply from SmartyMe App
Thank you for your kind words about our customer service! It's great to hear that Nikki was able to assist you and make your experience a positive one. We're here to help anytime you need us!
Reply from SmartyMe App
We're glad to hear you find the content engaging and to the point! Your thoughts mean a lot to us!
Not what it was portrayed
Not doing what I signed up for. I don't want to read articles about shopping. I wanted to practice electrical games
29 May 2026
Reply from SmartyMe App
Hi there, Ellie here, Head of Customer Care at SmartyMe. Articles about shopping when you signed up for electrical games is a real disconnect, and I want to understand what happened. Could you email me at tp.ellie@smartymeapp.com with the course name? I'll look into it personally and make sure you're pointed toward the right content - the electrical interactive games do exist, and I want to make sure you can find them.
Reply from SmartyMe App
We're glad to hear you find it fun and easy to learn! Keep enjoying those small doses - there's always more to explore and learn with us!
Reply from SmartyMe App
Fantastic to hear that you appreciate the content and its presentation! We're always working to bring you great experiences. Thanks for sharing your thoughts!
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