smeg-service.co.uk Reviews 

I was disappointed that my new coffee machine start button was problematic but after speaking to Customer services it was sorted out quickly. It was picked up by DHL and repaired very quickly and return arranged to suit me.

I'm in Australia and requested a circuit diagram for an older Smeg oven one evening our time. Not being sure I would receive a response because I was in another country, I was surprised, delighted and very grateful to find the diagram waiting in my inbox early the very next morning. Thank you so much!

Dan provided a great customer service, even though it was my second repair. Appreciated for his handeling the situation efficiently.

I thought when my SMEG coffee machine went wrong I was in for all sorts of hassle… how wrong could I be!
Dan at SMEG Service organised for my coffee machine to be picked up from my house, excellent communication, clear instructions, prompt service and within a week delivered back to me- excellent

Excellent, prompt, efficient, effective service, and by a real person, Dan.
Good Show!

Our SMEG free-standing mixer was faulty, leaving ingredients partially unmixed. SMEG arranged to repair the item, which they did quickly and efficiently. The service was prompt and seamless, from pick-up to return took just one week. Excellent service from Dan.

13 months after purchase my Smeg bean to cup machine was faulty. Arrangements were made for it to be collected, repaired and returned. All done within a week. Great service from Mike and Dan.
Thankyou

My bean to cup espresso machine became faulty after 1 year. Smeg arranged collection and repair of machine. Having my first coffee whilst writing this review. Very happy with service and customer care support provided by Dan.

Although we have had a fair amount of trouble with our coffee maker over the past couple of years, Smeg have been brilliant at dealing with this through repairs and a speedy service at their cost.

Great response and very helpful. Dan was brilliant communicative and friendly and resolved my issues quickly and effectively

The milk frother stopped within a few days of setting up the bean to cup coffee machine. I contacted smeg who were fantastic. I had the machine collected, repaired and returned within a week with updates at every step. Thank you Dan and team

Super speedy service, collected and delivered back with no fuss

My coffee machine stopped working so I did the online repair form and just over one day later it was collected by DHL . Three working days later Dan contacted me saying it was fixed and next day it’s on its way back to me. Excellent expedited service. Thank you Dan.

Customer service is very helpful and patient, always l keep me up to date with the repairs, very positive experience

Having purchased a Smeg white induction hob I needed reassurance that I understood the wiring code correctly. Dan Moorcroft was excellent in Technical Support, his emails were prompt and concise and set my mind at rest that I knew what I was doing was correct. Matt in Customer support was equally efficient by emailing me a full user manual on request. Thanks to both.

Asked for a quote online and never received a call back after two days.

Excellent service for the repair of my grain to cup Smeg coffee machine. I returned it on 17 Dec. and it was ready for delivery 5 days later. I must say that Dan was very helpful and I’m really impressed.

I was very pleased with the communication and response regards my repair on my coffee machine from Dan ,

Kept me informed throughout the repair and return of my appliance,

Service has been excellent - communication has been prompt and professional and the machine was repaired and returned quickly.