smeg-service.co.uk Reviews 

very fast repair - great communication on status of order - would recommend

Everyone I was in contact with was very friendly, ready with advice and generally helpful. My coffee machine was repaired and came back beautifully packed. The service is obviously geared to “the trade” but I was dealt with very well and made to feel valued. Top notch.

The actual repair of my bcc02 coffee machine was undertaken swiftly and efficiently and I was provided with updates. The DHL pickup and delivery was also trouble-free. The reason I have given 4 stars is that the only way you can file an issue is via an online form. I would prefer to have the option of speaking to someone who can then get the wheels in motion. The repair itself is perfect, the machine works like new. It’s just a shame it went so spectacularly wrong after only 6 months of careful use.

Really speedy and efficient service, good communication and flexible collection and delivery. Couldn't have asked for better. Thank you!

Excellent service - coffee machine collected, repaired and returned in just over a week. I was able to specify the collection and return dates

Thank you Dan for the prompt service on the repair of our Smeg coffee machine.
Much appreciated.
Mr Mrs Napper

Kept me up to date with progress and replied quickly.

called as my coffee machine stopped working. Dan was great and responded right away and within a week it was picked up and now been sent back. really brilliant service!

The Smeg team made the process so easy- even providing me with all the materials I needed to deliver them the package. The flexibility and speed with which they reply has been exemplary. Dan even reached out to me on a Friday afternoon to ensure I could book in the earliest possible time for it to be returned to me.

Once I found out our coffee machine was under warranty, getting it repaired and sent back has been a very easy exercise. It was picked up by DPD, Smeg contacted me a few days later to say it was repaired and then a couple of days after that it was back.

Dan kept me informed throughout.
Fast and efficient service.

Everything was carried out as they said they it would be. Collected when they said, repaired when they said and returned when they said. Dan was communicative and the machine works as well as it always did. Thanks Dan.

My Bean to cup machine stopped working but luckily it was still within the 2 yr warranty. Process was quick and easy and packaging sent for the return. Start to finish was seamless and the machine works better than it ever did. Thank you to the Smeg team Dan and Anita

Great service from Smeg. They kept me updated at every stage and even sent me packaging as I didn't have mine anymore

Dan was a great help in fixing my much loved Smeg coffee machine!

Dan did that rare thing nowadays of actually answering the question in an authoritative way - and immediately - fantastic!!
He also sent me through the information I needed to solve the problem - again, straightforwardly and straightaway. Thank you!

I found their address on the website and sent them an email requesting a circuit diagram. Daniel responded immediately. with that information I was able to resolve the issue with the oven power tripping. Thank you so much Daniel and I wish you all the best.

Amazing service, very accommodating and quick. Dan was extremely helpful and quick in his response to my emails which reassured me that I will get my machine repaired in a timely manner. Thank you very much!

My coffee machine stopped working again. Support from SMEG was very good, they arranged for it to be collected, and had it repaired under warranty. Only downside is you have to contact customer services via email and I couldn’t always reply directly to their responses, which made it a bit of a faff and take several days longer than needed.

Quick, easy to use service that fixed my smeg espresso machine as requested