Smiggle Reviews 

As much as we love the quality of what we ordered (a bag and two stainless steel water bottles) one of the bottles we bought (Spiderman print) has the paint flaking off during the first wash before use, we only used warm water and a soft cloth to clean with washing liquid, we had sent it back to hopefully have it replaced however when it came to it they hadn't had any more left they couldn't send it back since they 'would not able to find it' even though I left a note in the box to send back if replacement isn't available. Son loved that bottle and didn't even get to use it, now we're losing out since it's out of stock and it would cost us more since we got it as part of a deal and would now also pay delivery. Disappointed really as everything seemed good quality but maybe it's not made to last, we will see about the bag and the other bottle.

Ordered online, items arrived dirty and the parcel was messy packed. I tried to contact customer service online but I cannot find the option. I will not order again from here!

Bad customer service, Evri did not deliver to me, despite me proving from my ring door bell that it never arrived they would not replace or refund unless I reported it to the police as stolen and told to get a crime number, how can I report as stolen if it was never delivered to me!! .. avoid ordering online!! Shocking customer service!

We visited the Smiggle shop in Norwich. My son chose items to purchase and Finley chatted to us all, whilst serving us! Brilliant customer service!
Big shout out to Finley. Well done!

Visited Smiggle in Lewisham & had the pleasure of being assisted by Hayley.
What a lovely member of there team she was so helpful in helping me chose a present.
I told her the age of the child & my budget & she knew exactly where to guide me.

Walkie Talkies are very poor quality, broken on arrival.

Three water bottles broken.

Customer service online is TERRIBLE.

One bottle was exchange by a nice lady in store, the replacement then also broke.

I won’t be using this company again, it’s a shame as some of their stuff is lovely looking, but the poor quality and hostile customer service isn’t worth any more of my £’s.

Ordered 2 backpacks, had an issue with evri who was meant to of delivered them. Rang smiggle customer service, the lady was lovely and very helpfull and i recieved my items within 24 hours. Beautiful products and well made.

Daughter was purchasing a gift for her nephew , my grandson. Very very pushy assistant, middle aged woman - Samantha (says on the receipt) attitude offish , wanting to look at my phone as I explained I had the bag we wanted on a picture, critical as it was an Amazon picture! Wandered around the shop before purchasing and being followed around, getting involved when we were looking at keyring charms.
Young assistant seemed very nice, kept in the shade to be honest; when it came to purchasing the backpack, was asked if we wanted a bag, I asked the cost and I think £2 for a bag is rather steep - as I refused a bag, Samantha plonked my money on the counter didn’t give me the receipt, was very dismissive and very off- sad, really as I was planning to purchase at least a dozen bags and bits and bobs for the grandchildren, but hey ho !

I visited the cardiff branch this afternoon and when I went to the till to purchase my items, the manager there (middle age) woman was kind of rude snapping at me saying would I like a receipt ? I was liked oh my days, what have I done to deserved this kind of manner. I will never ever shop from there in my future.

I thought this business was reputable but after my first experience and reading these reviews, seems its not. Lost my delivery which I only established after chasing them repeatedly, after a two week wait on a 'delayed delivery' neither them or Evri took any accountability, then told me the item is sold out and try my local store, when I asked if they source one and transfer it, basically told me 'they don't do this'. Will never shop there again. avoid!

You have gone from an efficient empathetic online seller with quick despatch and reasonable comms to the complete opposite - an amateur operation offering out of stock items, painfully slow comms with no empathy and seemingly no sense of urgency or desire to serve your customers.

A real shame.

Genuinely the best customer services I’ve ever encountered. I purchased a metal insulated water bottle online. The lid became faulty so I emailed them with pictures. In less than half an hour I had a reply from Joanne at customer services and a dispatch email with a replacement. The new bottle arrived in 2 days.

Purchased an item from a store. The store is over 90min travel. Item I puybroke as soon as I got home to check it over. Contacted customer services who said I have 6 months to take it back to store. I already stated going there was a one off because of the distance but nope. Won't even send me a postage bag so I can return and they can resend because I purchased in-store
Absolutely ridiculous

I bought a spritz water bottle for my daughter in store for a costly £17. The drinking component stopped working within a couple of days despite cleaning/soaking to ensure no blockages.

I contacted customer services and I’ve been advised to take it back to store as they cannot help, not even a voucher for replacement.

A friend of my daughters had exactly the same problem with the spritz bottles so I suspect it has a poor design or fault.

Overall, poor quality of product, costly and poor customer services.

Bought a pencil case from Smiggle - really appealing kids designs but the quality is so bad. Looks like it cost about 50p to make. They also use toxic pvc in their products which isn’t great for kids.

Great design but not built to last. When you spend over £40 on a school bag, you expect it to last the school year. There’s nothing the customer service team will do about it, so will not be purchasing again.

My 10 year old wanted to make a purchase using his pocket money. Lady in branch said he could not be in the store without a parent!!! ( he is old enough to walk home by himself). He can certainly decide how to make a £5 purchase. AVOID this company their main customers 10 year olds are not welcome.

At silverburn Glasgow i was served by Natalia. She is a star for this company. I do shopping very often but nobody told me anything that you guys do and serve like how she did today. Thank you Natalia

To the lovely lady at Cribbs Causeway Mall in Bristol, who helped me with my enquiries this morning. I got something at present in a Smiggle bag and went to change it, but I was told that wasn’t theirs. She managed to find out where they were selling it and I went to the right store. Also, I wanted to change a lunchbox but she kindly told me that they were sold out as they were popular. She was so helpful and sweet and polite. Actually all the people at that mall are. I love their products and the prices.

The clock is absolute rubbish. Trying to set the time is impossible. Don't waste your money