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Smiths Heating Services Ltd Reviews 

1,528
•
TrustScore 5 out of 5

4.9

Heating service
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Review summary

Created with AI, based on recent reviews

Looking at 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the engineering team is extremely professional, polite, and exceptionally thorough when handling routine boiler services and general property maintenance. Consumers note that home appointments are always kept right on schedule, and staff members take the extra time to clearly explain all completed work. Some reviewers were happy with the quick response times when dealing with unexpected heating emergencies, broken systems, and sudden plumbing leaks. People also deeply appreciate the consistently fair pricing, friendly reception service, and the remarkably clean, tidy condition in which properties are left after new installations.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the prompt, reliable, and... See more

Staff

People report high satisfaction with the staff, frequently highlighting their deep industry knowledge, prompt... See more

Quality

Customers expressed strong satisfaction with quality, frequently praising the expert maintenance and... See more

Price

Reviewers express strong satisfaction regarding the price, noting that services are offered at a fair and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are very friendly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful and quick response from the lovely lady when we called. Tom arrived exactly on time to service the boiler. He was thorough, polite and very knowledgeable about the heating system in gener... See more

Rated 5 out of 5 stars

First time using this company for servicing boilers. Initial contact with them was very friendly, and efficient. Service booked in within a few days. Engineer arrived on time, - very courteous , exp... See more

Rated 5 out of 5 stars

Smiths are not a large company but they don their best to provide the right solution to whatever heating problem you have. They are quite busy so communications can have a little delay but once focuse... See more

Rated 5 out of 5 stars

I've used Smiths Heating Services for over 20 years and they’ve always been fantastic. The team is professional, reliable, and their pricing is consistently fair. Communication is clear and timely, wh... See more

Company details

  1. #18 of 118 best companies in Heating service
  2. #20 of 73 best companies in Central Heating Service

Written by the company

We are a small family business that strives to give a friendly professional service, we have many years experience installing and maintaining central heating and hot water systems and as Worcester Bosch and Vaillant Accredited Installers, we are able to offer up to 12 years guarantee on boilers and seven years on heat pumps. We are MCS registered for Heat pump installations, Gas Safe registered for natural gas and LPG and are Oftec registered for oil boilers. We are Heat Geek verified as well as being registered with APHC and CIPHE.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,528)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great Service

Arrived on time and gave a very good clear run through of the work being carried out. Highly recommended.

20 January 2026
Rated 5 out of 5 stars

I'd definitely recommend

Very happy. Whilst doing our annual service, he took the time to explain the solution to our problem in terms I could understand, which I appreciated. I'd definitely recommend.

19 January 2026
Rated 5 out of 5 stars

Really informed engineer

Really informed engineer - he explained exactly what the problem was, offered a short term fix as well as longer term advice - Didn't try and replace everything or oversell.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Very good local firm

Efficient service and very responsive. Kai arrived onetime and got on with the service. Emailed the service certificate after the job.

17 December 2025
Unprompted review

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