prompt delivery, well packaged,no complaints on that front. only complaint is certain tobacco's are constantly out of stock, i know this is due to demand, but can't you acquire more stock to cover thi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick delivery, well packaged and a boveda pack in the bag of cigars then that inside a box..... tried the whole of their range of their own cigars "smoke king cigar" I was pleasantly surprised will d... See more
Company replied
Your old man, uncle or grandpa can't make it to shops for his favourite pipe tobacco cigarettes or rollies? You need to use the Smoke-King on-line delivery service. Get your favourite tobac... See more
Company replied
The pipe smoking auxiliaries were ordered early on Monday and received on Tuesday afternoon. There was a bit of a issue with Royal Mail, mainly to do with location in Securable Box by my front door b... See more
Company replied
Company details
- #1 of 39 best companies in Tobacco shop
- #1 of 15 best companies in Cigar shop
- #1 of 17 best companies in Tobacco supplier
About Smoke-King Online Tobacconist
Written by the company
Welcome to Smoke-King, the online tobacconist stocking the biggest range of Cigarettes, Pipe, Hand Rolling and Tubing Tobacco, Cigars and more.
Established in 1989 by the Green family in Leeds, we've quickly become the largest UK's tobacconist with our Smoke-King.co.uk online shop launched in 2010.
You can shop in confidence that our products are genuine, with all taxes and duty paid.
We deliver seven days a week, order by 2.30pm weekdays for same-day dispatch.
We're proud to be rated #1 in the Tobacco category on Trustpilot.
Established in 1989 by the Green family in Leeds, we've quickly become the largest UK's tobacconist with our Smoke-King.co.uk online shop launched in 2010.
You can shop in confidence that our products are genuine, with all taxes and duty paid.
We deliver seven days a week, order by 2.30pm weekdays for same-day dispatch.
We're proud to be rated #1 in the Tobacco category on Trustpilot.
About Us
Written by the company
- Exceptional Customer Service
- We would love to hear your feedback so that we can continue to offer the best customer service.
Contact info
Unit E2 Otley Mills, Ilkley Road, Otley, LS21 3EE, Leeds, United Kingdom
- 0113 2177723
- enquiries@smoke-king.co.uk
- www.smoke-king.co.uk
4.9
Excellent
37k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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What a nice chap sam well done thanks…
What a nice chap sam well done thanks for sorting my enquiry great service
3 September 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hello Peter,
Thank you so much for your lovely review! We’re pleased to hear that Sam was able to help and get your enquiry sorted. We really appreciate your kind words and your support!
Dan
Smoke King
Excellent service all round
Excellent service all round, checkout process was easy and delivery charge very reasonable. Arrived well packaged and in good time, would definitely recommend for all your tobacco needs!
20 August 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hi Stuart,
Thanks so much for the great review! We’re really pleased you found the checkout easy, delivery reasonable and your order well packaged. We really appreciate the recommendation!😊
Abbi
Smoke King
Reply from Smoke-King Online Tobacconist
Hello Paul,
Thanks so much for the 10/10! We’re really pleased you were happy with the fast delivery and good postage price.
Abbi
Smoke King
Reply from Smoke-King Online Tobacconist
Hello Ewan,
Thank you for your lovely feedback!
We’re really pleased you’re happy with our prompt dispatch and service.
Abbi
Smoke King
Excellent Riliable Smoke King …
I have found Smoke King to be very reliable company,dispatched order immediately,very well packaged in box and competitive price on postage would definitely recommend Smoke King thankyou
4 August 2026
Reply from Smoke-King Online Tobacconist
Hi Melanie,
Thank you so much for your fantastic feedback!
We’re delighted to hear that you’ve found Smoke-King reliable and that you were happy with our quick dispatch, careful packaging and competitive postage prices.
Abbi
Smoke King
Fast delivery
26 August 2026
Reply from Smoke-King Online Tobacconist
Hi Steve,
Thank you for your feedback!
We’re really pleased to hear you received your order quickly.
Thanks for choosing Smoke-King! 👑
Abbi
Smoke King
Great all round!
Great all round!! I love everything about Smoke-King, a truly faultless company.
26 August 2026
Reply from Smoke-King Online Tobacconist
Hi Matt,
Thank you so much for your fantastic feedback! 😊
We’re really pleased to hear that you love everything about Smoke-King and found our service faultless.
Your kind words mean a lot to the whole team.
Abbi
Smoke King
I purchased a falcon pipe ,the price…
I purchased a falcon pipe ,the price was £52 it's a disgrace
My first purchase the pipe split and was given a credit
My second purchase the stem split at the mouthpiece
I decided to buy a Falcon thinking it would be better but it's like a mini version, probably worth about £5
I was given a free delivery code which failed to work
It is very unlikely I will be buying anything else from this company ,my reply from smoke king basically said it was my fault because I ordered the goods.
They then said I could return the goods at my own expense dispute giving me a free delivery code that did not work
Vicky appears to answer everything, and denies any responsibility
Avoid them at all cost, I will find a reasonable company in future
2 September 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hello Ian,
Thank you for taking the time to leave a review.
We're sorry to hear you're disappointed with the price of the Falcon pipe.
We always aim to price our products as competitively as possible, and the price is clearly displayed on our website before an order is placed and payment is completed.
We appreciate your feedback and are sorry that this purchase did not meet your expectations. If there is anything else about the product or your order that has caused concern, please contact our Customer Services team and we'll be happy to help.
Best Wishes,
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hi Jamieson,
Thank you for your kind words! We really appreciate your feedback and are glad you were happy with our service.
Abbi
Smoke King
As always a quick and efficient…
As always a quick and efficient delivery at excellent prices
26 August 2026
Reply from Smoke-King Online Tobacconist
Hello Barry,
Thank you so much for your fantastic review! 😊
We’re pleased to hear that, as always, you received a quick and efficient delivery and found our prices excellent.
We really appreciate your continued support and look forward to helping you again soon!
Vicky
Smoke King
quick delivery and excellent service as…
quick delivery and excellent service as always
26 August 2026
Reply from Smoke-King Online Tobacconist
Hi Sue,
Thank you so much for your feedback 😊
We’re delighted to hear that you’re happy with our quick delivery and excellent service.
We look forward to your next order!
Abbi
Smoke King
Reply from Smoke-King Online Tobacconist
Hello Ryan,
Thank you so much for your fantastic review! 😊
We’re glad to hear you’re happy with our website and fast delivery.
We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hi Simon,
Thank you for the lovely review! 😊
We’re so pleased to hear you were happy with our fast delivery and great selection of cigars.
Abbi
Smoke King
Good selection of products and fast…
Good selection of products and fast dispatch. Happy customer.
26 August 2026
Reply from Smoke-King Online Tobacconist
Hi Mark,
Thank you for your fantastic review! 😊
We’re delighted to hear you were happy with our selection and fast dispatch.
Enjoy your order!
Abbi
Smoke King
Excellent company
Excellent company. Delivered next day with Royal mail. Good choice if tobacco including their own blends. 5 stars 🌟.
27 August 2026
Reply from Smoke-King Online Tobacconist
Hello Dewi,
Thank you so much for your fantastic 5-star review! 😊 We’re glad to hear you were happy with the next-day Royal Mail delivery and our wide choice of tobacco, including our own Smoke-King blends.
We really appreciate your support and are so pleased you’re enjoying our selection. We look forward to helping you again soon!
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hi Matthew,
Thank you for the great review! 😊
We’re really pleased to hear you’re happy with the products and that everything arrived safely and well packaged.
Abbi
Smoke King
Thank you Dan at Smoke King!
Ordered x3 packets of cigarillos for a friend as a birthday gift. I got the address wrong, Dan manage to update it with the courier (overnight) to ensure they were delivered the next day, just in time before the bank holiday and the birthday. Nice one…Thank you Dan!
26 August 2026
Reply from Smoke-King Online Tobacconist
Hello Robert,
Thank you so much for your wonderful review! 😊 We’re glad that Dan was able to step in and get the delivery address updated with the courier, ensuring your birthday gift arrived the very next day and just in time for the celebrations!
We’ll definitely pass your kind words on to Dan — he’ll be pleased to know he helped make sure everything arrived in time. Thanks again for choosing Smoke-King, and we hope your friend enjoyed the cigarillos!
Vicky
Smoke King
Excellent service once again!
5 August 2026
Reply from Smoke-King Online Tobacconist
Hello Darren,
Thank you so much for your fantastic review! 😊 We’re glad to hear that you received excellent service from us once again.
We really appreciate your continued support and look forward to helping you again soon!
Vicky
Smoke King
Terrible customer service, they lied to me.
I ordered a box of cigars a week before my wedding with next day delivery, package was delayed, phoned smoke king, they said they would send another one out as wedding was 2 days away now. They didn’t send them out, I phoned again 2 days later to be offered the same thing. I informed them that they offered me this 2 days again and no one sent them out. Got a refund, smoke king keeps asking me to review so I will. Don’t trust this company, terrible customer service.
5 August 2026
Reply from Smoke-King Online Tobacconist
Hello Tony,
Thank you for taking the time to leave your feedback, and firstly, please accept our sincere apologies for both the delay to your order and the way your delivery query was handled.
We have listened to the call recordings and can confirm that you contacted our customer service team on 10th August to report that your parcel had not been delivered. Following this call, an investigation was immediately raised with DPD to establish the whereabouts of your parcel.
Unfortunately, when a parcel is reported as missing or delayed, we are required to allow the courier time to complete their investigation before we can provide a confirmed outcome. We appreciate that, given the importance of your order and the fact it was for your wedding, this process fell short of your expectations, and for that we are genuinely sorry.
We can also see that you contacted us again on 12th August, at which point you requested a full refund. This was promptly processed in accordance with your request.
We completely understand your disappointment, particularly as the cigars were intended for such a special occasion. While we appreciate that this experience has left you with a negative impression of Smoke-King, we would like to assure you that the delay was caused by the courier network and that we did investigate the matter as quickly as possible.
Once again, we apologise for the inconvenience caused and we hope you had a wonderful wedding day and future together.
Kind regards,
Vicky
Smoke-King Customer Service Manager
Great Service
26 August 2026
Reply from Smoke-King Online Tobacconist
Hello Bruno,
Thank you for your fantastic review! 😊 We’re pleased to hear you received great service from us.
We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
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