SMTP2GO Reviews 

1,891
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly reliable email delivery, stable technical infrastructure, and intuitive dashboard that makes managing bulk mailing exceptionally simple and efficient for everyday business operations. People also highlight the remarkably responsive customer support team, noting how helpful staff members always provide fast guidance and accurate problem resolution. Some reviewers were not happy with unexpected account suspensions and frustrating communication issues encountered during initial setup or identity verification steps. A few users additionally experienced unexpected service downtime or reported that they never received timely support responses when seeking necessary assistance.

What people talk about most

Service

Users describe positive interactions with service, highlighting its simple setup, stability, and reliable... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that setup is fast,... See more

Customer service

Consumers find customer service to be exceptionally responsive and reliable, frequently praising prompt... See more

Response time

Customers had positive experiences with response time, frequently highlighting impressive and prompt support.... See more

Staff

People report positive experiences with staff, highlighting fast, knowledgeable, and friendly support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent program that simply does what you require, in our case we needed a bulk E-Mailer for sending items without fear of ISP limits on outbound mail. Support rarely needed once setup but they a... See more

Rated 5 out of 5 stars

Service works perfectly for us. All our system emails relay through smtp2togo, customer facing as well as internal systems. Support, when we’ve used them has been excellent responsive and always... See more

Company replied

Rated 5 out of 5 stars

We had in the past tried another provider and found them very difficult to work with. Main issues as well as technical were the inability of their departments to work together to resolve our issu... See more

Company replied

Rated 5 out of 5 stars

We have been using SMTP2GO for a long time and we can confidently say that they are a reliable partner for email delivery. When we started, our volume was around 10,000 emails per month. Today we... See more

Company replied


Company details

  1. Email service provider
  2. Courier service

Written by the company

Like a first-class courier, for email. Since 2006, we’ve provided reliable outgoing email delivery for more than 35,000 senders worldwide. Our global infrastructure ensures redundancy, so your emails are always delivered, even in rare network issues. We monitor blacklists and maintain feedback loops with major providers to keep our SMTP servers highly reputable. With data centers in the US, Europe, and Australia, emails are sent faster and stored securely in your chosen region. Intelligent routing connects you to the nearest location, enhancing speed and reliability. We prioritize security and privacy, continuously updating protocols. Our service is GDPR compliant, ISO27001 and ISO9001 certified. Our user-friendly email API includes guides, code examples, and a testing console. Choose from Free, Starter, Professional, or Premier plans with monthly or annual options. Our global support team offers free 24/7 support, is available via phone, live chat, and helpdesk. Founded in New Zealand, we understand the need for responsive support, no matter your timezone. Enjoy a 100% Service Level Agreement and a 30-day money-back guarantee.

Satisfaction Guarantee

If you don't love us within 30 days, we'll give you a refund.

We're super confident you'll love our product and support - so confident that if we somehow don't meet your expectations within the first 30 days of signing up, we'll fully refund you!

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,891)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have been using SMTP2Go for many…

We have been using SMTP2Go for many years while hosting our own mail server for receiving mail. SMTP2Go is also the transport sender for Emailjs which sends our system notifications. As an integral part of Altima Linux dot com, these integrations make autonomous computing streamlined yet totally in your control.

17 August 2026
Rated 5 out of 5 stars

Very impressed with SMTP2GO

Very impressed with SMTP2GO. Setup was straightforward, the service has been reliable, and the documentation makes configuration easy to follow. Deliverability has been excellent so far and gives me much more confidence than relying on a standard shared-hosting SMTP server.

A special mention to Sarah in support, who was very prompt, helpful and professional when I needed assistance. Great service all round and one I would happily recommend.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Jose was awesome

Jose was awesome! He quickly understood our issue and offered easy-to-understand recommendations, which got us up and operational in no time. Many thanks for a great experience.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Good and stable service

Good and stable service. I appreciate the insights in email delivery. Easy to find which emails have or haven't been delivered and why. Good retention of data with options to increase that.
I've spoke with support a few times over chat and email. I appreciate that I could still talk to a human with you instead of AI.

14 July 2026
Rated 1 out of 5 stars

impossible to sign up

impossible to sign up, it shows me error : Error code 3 - Service unavailable

19 July 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Nigel, thanks for your review. We're continuing to expand, but we don't currently operate in every territory.

Rated 5 out of 5 stars

Excellent program that simply does what…

Excellent program that simply does what you require, in our case we needed a bulk E-Mailer for sending items without fear of ISP limits on outbound mail.

Support rarely needed once setup but they are very responsive if you do need help.

14 July 2026
Rated 5 out of 5 stars

Great Service

Great Service! We use this on all our printers in the field for sending emails! It's easy to setup and get emailing!

13 July 2026

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