Great way to borrow or lend your car especially if you don't need it. Cheaper than regular car rental agencies
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s a good experience - sharing a car with someone. It feels personal. Of course, most cars aren’t pristine but they do a great or decent enough job. People on the app (my experience is in the Neth... See more
Simple and quick rental experience, rented a van in less than 30 minutes between signup, finding the van, and actually renting it. The app and the whole system is well engineered and easy to use, w... See more
Company replied
The car is easy to drive, neatly and provided cloth and belt for transportation. Top! I forgot my hat and Melvin was patiently accommodate my request of time to collect my item. He is the best. Defi... See more
Company replied
4.2
Great
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 48 hours
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Happy customer
I am so happy that such a service exists that people can share their cars for rent for a reasonable price, compared to crazy prices of corporate car sharing companies in the netherlands. good job.
23 February 2026
Unprompted review
Reply from SnappCar
Thank you for the amazing review! We love hearing that you appreciate the concept of people sharing their cars at reasonable prices. Making car sharing accessible and community-driven is exactly what we aim for.
Thanks for being part of it, and we hope to see you back on the road soon!
Team SnappCar
Eaay sign up and easy to get a car
22 February 2026
Unprompted review
Reply from SnappCar
Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!
Team SnappCar
Good service.
22 February 2026
Unprompted review
Reply from SnappCar
Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!
Team SnappCar
Reply from SnappCar
Bedankt voor je review! Fijn om te horen dat je de prijs acceptabel vond en het platform makkelijk in gebruik is. We hopen je snel weer terug te zien!
Team SnappCar
Very easy and hassle free.
12 February 2026
Unprompted review
Reply from SnappCar
Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!
Team SnappCar
Very reliable and easy to use
Very reliable and easy to use! The check in/out takes about 5 min and after that you are free to go wherever you'd like with your (neighbours) wheels
13 February 2026
Unprompted review
Reply from SnappCar
Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!
Team SnappCar
So far so good
14 February 2026
Unprompted review
Reply from SnappCar
Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!
Team SnappCar
It was great.
12 February 2026
Unprompted review
Reply from SnappCar
Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!
Team SnappCar
Reply from SnappCar
Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!
Team SnappCar
Great and fast experience
Great and fast experience. App simple to use and direct communication with owners
26 January 2026
Unprompted review
Reply from SnappCar
Bedankt voor je positieve beoordeling! Fijn om te horen dat je tevreden bent over je ervaring met SnappCar. We hopen je snel weer terug te zien voor een volgende rit!
Team SnappCar
The find ways to take more money from your account
I am extremely disappointed with SnappCar’s lack of professional ethics. Following a fine, I immediately stepped up and offered to pay the full amount of the penalty. However, SnappCar attempted to profit on top of that fine with unjustifiable surcharges.
When I contested this 'profit-over-fines' approach, their support team was mocking, dismissive, and showed zero sensitivity to the situation. Instead of a fair resolution, they resorted to threats regarding debt collectors—a common scare tactic that backfires when you actually know how the process works.
Furthermore, be careful when renting vans: many owners create excuses to force you to cancel the booking yourself just so they can pocket the cancellation fees. SnappCar does nothing to prevent this loop.
They care more about squeezing every cent out of their users than maintaining a fair community. If you value transparency and respect, stay away from this platform. They will try to profit off you when you least expect it.
The reply you just left here (yes im editing the review after your answer) doesn't represent the integrity of the customer service you apply. As i said, i already contacted customer support which nobody show any interest in solving this matter and after still mocked me. I also have to say that the fine you want me to pay is about a parking i have paid and i have proof, i just mistake on the license plate and i appealed. You guys didn't gave me any time or support tp solve this matter, you jist don't care and want to prodit at any cost. Silly me i was willing to pay the fine (of course without the 20€ extra) but as your customer support was so rude i did some reasearch and realized i can appeal if i mistake the license plate. As i said your customer support employee is as low iq as a door frame because he is not even capable to think a bit, instead he wants to assume im a reckless driver who doesn't give a fu** about traffic rules or even other people and wants to make me pay no matter what. Never no fee was communicated clearly, when booking a rental i mever saw any note saying there's extra costs or at least you should highlight a link (when booking) where it shows that. There's no need to get in touch with you again i just made the review because i already did and didn't work, i will not be in this never ending cycle
26 January 2026
Unprompted review
Reply from SnappCar
Thank you for your review. We’re sorry to read that this has been your experience. We understand that situations involving fines, additional charges, and communication can be very frustrating. It is certainly not our intention for anyone to feel unheard or treated disrespectfully.
All charges are applied based on established procedures and agreements, and we believe it’s important that these are always communicated clearly and carefully. We also take your feedback regarding the rental experience and cancellations seriously.
We would like to invite you to contact us via our support channels, so we can review your case again and discuss this with you in more detail.
Team SnappCar
The car and the owner are great
The car is easy to drive, neatly and provided cloth and belt for transportation. Top!
I forgot my hat and Melvin was patiently accommodate my request of time to collect my item. He is the best.
Definitely recommend hiring the vehicle from Melvin and I will be returning customer.
18 January 2026
Unprompted review
Reply from SnappCar
Bedankt voor je positieve beoordeling! Fijn om te horen dat je tevreden bent over je ervaring met SnappCar. We hopen je snel weer terug te zien voor een volgende rit!
Team SnappCar
Rent a van in Rotterdam
Very fast service,polite owner and helpful with his instructions!
21 January 2026
Unprompted review
Reply from SnappCar
Thank you for your review! We’re happy to hear you had such a positive experience. We hope to welcome you again soon!
Team SnappCar
System works, good variety
Car search per area and different filters possible, including keyless. Ample variety, insurance for local or abroad trips, reasonable fees. Check in and check out processes are simple. Even had to update my drivers license during the check in and the system updated immediately, big points for that.
20 January 2026
Unprompted review
Reply from SnappCar
Thank you for your review! We’re happy to hear you had such a positive experience. We hope to welcome you again soon!
Team SnappCar
Great experience
The car worked well and Tom reacted fast when we asked to arrive a little bit later.
18 January 2026
Unprompted review
Reply from SnappCar
Thank you for your review! We’re happy to hear you had such a positive experience. We hope to welcome you again soon!
Team SnappCar
Fine and spacious car and good start of…
Fine and spacious car and good start of my first SnappCar experience!
18 January 2026
Unprompted review
Reply from SnappCar
Thank you for your review! We’re happy to hear you had such a positive experience. We hope to welcome you again soon!
Team SnappCar
Van in good condition
Van in good condition. Snapp car app works well
17 January 2026
Unprompted review
Reply from SnappCar
Thank you for your review! We’re happy to hear you had such a positive experience. We hope to welcome you again soon!
Team SnappCar
Good to rent with excellent transparancy
11 January 2026
Unprompted review
Reply from SnappCar
Thank you for your review! We’re happy to hear you had such a positive experience. We hope to welcome you again soon!
Team SnappCar
Reply from SnappCar
Thank you for your review! We’re happy to hear you had such a positive experience. We hope to welcome you again soon!
Team SnappCar
Everything was great
5 January 2026
Unprompted review
Reply from SnappCar
Thank you for your review! We’re happy to hear you had such a positive experience. We hope to welcome you again soon!
Team SnappCar
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