Snappy Snaps Reviews 

566
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the staff's politeness, professionalism, and helpfulness, noting how employees often go above and beyond. Many appreciate the excellent and friendly service, with staff demonstrating great care and efficiency in handling requests. People often leave satisfied with the quality of their framed portraits, enhanced photos, and passport pictures. However, some customers also noted concerns regarding pricing, finding services like passport photos and film to be expensive. A few other people also felt that product quality could be inconsistent, citing issues like poor passport photo quality, fogged film, or pictures rejected by official systems. Additionally, some reviewers were not happy with customer service, describing experiences with rude staff, a lack of acknowledgment, or unhelpful responses.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Product

Reviewers highlight ambiguous aspects of product quality and service. Many customers express satisfaction,... See more

Price

Reviewers express significant dissatisfaction with the pricing, often finding it to be excessively high for... See more

Customer service

People report ambiguous experiences with customer service, with many praising the brilliant, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding polite & professional customer service by the snappy snappy team here at Thayer Street. Popped in this morning to have a digital portrait printed and framed. The team and specifically Noah... See more

Company replied

Rated 5 out of 5 stars

Hi, I would like to provide very positive feedback about your branch in Southside (Wandsworth). Excellent and friendly service. In particular Anna (or Ann) who is always so polite, patient and goes a... See more

Company replied

Rated 5 out of 5 stars

At the Reading branch the assistant called Duke was fantastic. Helpful, polite and really fast and efficient. Purely down to Duke (and your very inexpensive prices, I will never go anywhere else for... See more

Company replied

Rated 5 out of 5 stars

I had two photos from the 1950s of my mum & dad scanned and enhanced. They turned out amazing like they were taken yesterday. Also had a photo of my mum where she was sitting in a car printed. Andy (M... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Online photo printing and developing services. A wide range of photographic services available to order online or through one of our high street photo labs nationwide. Search for you local store and order online


Contact info

3.6

Average

TrustScore 3.5 out of 5

566 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(566)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent local resource

I have used the Chiswick store on a number of occasions over the last year and have been super impressed. Someone is always on hand to help and staff members are knowledgeable and friendly, as well as patient and supportive when required. Special thanks to Anthony and Mike for most recently going the extra mile.

17 July 2025
Unprompted review
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Reply from Snappy Snaps

Thank you so much for your fantastic feedback! We’re delighted to hear that Anthony, Mike, and the whole team at Chiswick have consistently provided you with friendly, knowledgeable, and supportive service. We’ll be sure to pass on your kind words to them.

Thanks again for sharing your experience!

Rated 1 out of 5 stars

They have put the price of a uk…

They have put the price of a uk passport picture up to 16 pounds this is extortionate they used to be 5 pounds. Boycott these greedy people. They say the price hike is for quality and service? All the staff are d.e.i hires who have no interest in helping and its a digital photo? As a nation we must stop allowing these corporations to take advantage of us it was 12 pounds a year ago and 6 pounds before that.

15 July 2025
Unprompted review
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Reply from Snappy Snaps

Thank you for your feedback.

We understand your concerns about the price for passport photos. Our prices reflect the quality and service we provide, including professional equipment and support.

If you have any questions or would like to discuss this further, please feel free to get in touch at customer.support@timpson.com.

Thank you for sharing your thoughts.

Rated 5 out of 5 stars

Beautiful Customer Service

I got in touch with Snappy Snaps to help with an affirmations card I wanted to create for my birthday. I spoke with Sue at the Wandsworth branch, and she was incredibly helpful—she provided all the details I needed and went ahead with the printing. I picked it up today, and I was so happy with the quality.

This is what brilliant customer service looks like. Thank you so much, Sue—you are truly a star!

14 July 2025
Unprompted review
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Reply from Snappy Snaps

Hi,

Thank you so much for your lovely feedback! We’re thrilled to hear that Sue at our Wandsworth branch was so helpful and that you’re happy with the quality of your affirmation card.

It’s always wonderful to hear when a team member goes the extra mile — we’ll be sure to pass on your kind words to Sue. She really is a star!

Thanks again for taking the time to share your experience.

Rated 3 out of 5 stars

Expensive and not customer focussed

I've used other Snappy Snaps shops in London and I cannot fault the results of my colour film developing and scanning from the Victoria branch. But, they are considerably more expensive than other central London branches, I had to wait longer than usual for my scans and the customer service was a bit 'off'. I will revert to the Covent Garden branch in future.

10 July 2025
Unprompted review
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Reply from Snappy Snaps

Thank you for your feedback. We're really pleased to hear you've been happy with the quality of your film developing and scanning at our Victoria branch, but we're sorry to hear the service and turnaround time didn’t meet your expectations on this occasion.

We’ll pass your comments on to the team so we can improve. If you’d like to discuss your experience further, feel free to email us at customer.support@timpson.com.

Rated 1 out of 5 stars

Avoid Newbury Snappy Snaps

Avoid the Newbury one , rubbish photo quality for 4 passport size photos and paid £30 for it , phone booth at train stations are way better in photo quality , i have been to Reading and Wokingham Snappy Snap stores earlier and they were way better in everything

8 July 2025
Unprompted review
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Reply from Snappy Snaps

Hi there,

We’re really sorry to hear you weren’t happy with the photo quality at our Newbury branch. That’s certainly not the standard we aim for.

If you’d be happy to get in touch at customer.support@timpson.com, we’d really like to look into this further and see how we can make things right.

Rated 5 out of 5 stars

I’ve used Snappy Snaps several times…

I’ve used Snappy Snaps several times now, and they never disappoint. The staff are always friendly, helpful, and really knowledgeable, whether I’m printing photos, getting passport pictures taken, or ordering a custom gift. The quality of the prints is outstanding, and the turnaround time is quick even for more personalised items.
i had some questionable concerns about the young curly hired lady she had a loud amount of attitude and sass it put me off a little i wont lie but still a decent place.

30 June 2025
Unprompted review
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Reply from Snappy Snaps

Thank you for your feedback. We’re pleased to hear you’ve generally had a positive experience with Snappy Snaps and appreciate your kind words about the service and quality. We’re sorry to learn that one of our team members did not meet your expectations, and we will be sure to address this to ensure all customers receive friendly and professional service. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Having used Snappy Snaps for numerous years…

Having used Snappy Snaps for numerous years i feel that i should share my experience. A gentleman called Maged served me as he has many times before, his advice on passport photographs was much appreciated and saved me time. Previously i have used their services for commercial printing and photography for my business. Keep up the good work Maged and the Team

Robert Howard MBE

4 July 2025
Unprompted review
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Reply from Snappy Snaps

Thank you so much, Robert, for your continued trust and kind words! We’re delighted to hear that Maged and the team have been able to support you over the years, especially with your passport photos and business printing needs. Thanks again!

Rated 5 out of 5 stars

Outstanding Service from the Kindest Team

The two gentlemen who work at Snappy Snaps in Petersfield—Martin and Shane, I believe; apologies if I’ve got that wrong—are exceptionally kind and helpful. I’ve visited Snappy Snaps for several different projects recently, and each time, they’ve gone above and beyond to assist me. They take the time to understand your needs and ensure the final result is perfect. I’m absolutely delighted that they’ve opened a branch in Petersfield town. Highly recommended!

1 July 2025
Unprompted review
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Reply from Snappy Snaps

Thank you so much for your wonderful feedback! Martin and Shane will be thrilled to hear your kind words. Thanks for the recommendation and we look forward to welcoming you back soon.

Rated 5 out of 5 stars

5 star customer service

I had an issue with the quality of prints for Aussie passport images - Rob and Laraine at the Kingsway branch went above and beyond to help locate the original digi files and were able to print them for me again. Great customer service. 5 stars.

17 June 2025
Unprompted review
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Reply from Snappy Snaps

Thank you so much for sharing your experience with Rob and Laraine at our Kingsway branch. We’re thrilled to hear they went above and beyond to help you with your Aussie passport images.

Your 5-star rating and kind words mean a lot to us and motivate the team to keep delivering great service.

We look forward to assisting you again in the future!

Rated 2 out of 5 stars

Photo restoration at Walthamstow branch

Photo restoration at Walthamstow branch

I had a much cherished photo of my father that had been bleached slightly by the sun and took it to the W'stow branch to be restored and get another few copies. £35. It took them one week and the 'restored' photos were of the same standard I could achieve using my mobile phone and a standard office printer. Very disappointing.

5 June 2025
Unprompted review
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Reply from Snappy Snaps

Thank you for your feedback. We’re sorry to hear that the photo restoration at our Walthamstow branch did not meet your expectations. We aim to provide high-quality service, and we regret that we fell short in this instance.

Please contact us at customer.support@timpson.com so we can discuss this further and see how we might make things right.

Rated 1 out of 5 stars

Ridiculous pricing


I just went in to a branch of Snappy Snaps to have passport photographs taken of my two children. The pictures were taken in less than five seconds and printed on the same machine I’ve used for simple prints from my phone. I even had to type in my email address myself.
Somehow Snappy Snaps think it’s reasonable to charge £50 for two passport photos. I checked with the man at the till and he confirmed there was no mistake. I was so stunned I paid for them but it feels like daylight robbery.
I wonder if the Crouch End franchise is giving the whole organisation a bad reputation or if this is what Snappy Snaps charges everywhere?

6 June 2025
Unprompted review
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Reply from Snappy Snaps

Thank you for sharing your experience. We’re sorry to hear that you felt the charge for your children's passport photos was unfair.

Pricing can vary between branches, but we always aim to provide good value and transparent costs. Your feedback is important, and we will pass it along to the team.

If you'd like to discuss this further or need any assistance, please contact us at customer.support@timpson.com.

Thank you again for your feedback.

Rated 5 out of 5 stars

Snappy Snaps in Hammersmith were super

Snappy Snaps in Hammersmith were super. They printed my phone photos on the spot and then I decided on two images which they sent off to be made into coasters for my husband's desk. Great service and reasonable prices.

3 May 2025
Unprompted review
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Reply from Snappy Snaps

Hi,

Thank you for your fantastic feedback! We’re delighted to hear you had a great experience at Snappy Snaps in Hammersmith and enjoyed our quick service and reasonable prices.

We hope your husband loves his coasters! Thanks again for sharing your positive experience — we look forward to helping you with more photo projects in the future.

Rated 1 out of 5 stars

Absolutely rip of with charges

Absolutely rip of with charges, needed quick prints for a present, small sizes so charged crazy prices. Went into tescos the next day and got 7 more, same sizes for a fraction of the price. Would not use them again.

19 May 2025
Unprompted review
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Reply from Snappy Snaps

Thank you for your feedback. We’re sorry to hear you found our prices high. We aim to provide quality service and convenience, but we appreciate your comments and will review our pricing.

If you’d like to discuss this further, please contact us at customer.support@timpson.com.

Rated 5 out of 5 stars

I recently enjoyed working with Savah…

I recently enjoyed working with Savah and Alex at Snappy Snaps Camden, and I couldn't be more impressed with their exceptional service. I brought in a non-standard certificate that needed both building and framing, and they went above and beyond to ensure that everything was handled perfectly.

From the start, Savah and Alex were incredibly attentive and communicative. They kept me informed throughout the process, ensuring I was comfortable with each step. Their meticulous attention to detail showed their commitment to quality and customer satisfaction.

The finished product was absolutely stunning and completed within a reasonable timeframe, just as promised. It's rare to find such dedication and professionalism these days, and I am genuinely grateful for the outstanding service they provided.

I highly recommend Savah and Alex at Snappy Snaps Camden to anyone in need of framing services. Their expertise and customer-focused approach make them stand out as true professionals. Thank you, Savah and Alex, for making my certificate look better than I imagined!

16 May 2025
Unprompted review
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Reply from Snappy Snaps

Thank you so much for your wonderful feedback! We're thrilled to hear that Savah and Alex at Snappy Snaps Camden provided such attentive and professional service. We’ll make sure to pass on your kind words to them—they’ll be delighted! Your recommendation means a lot to us. Thanks again for choosing Snappy Snaps!

Rated 5 out of 5 stars

Bristol SnappySnaps

Visited town of Bristol for business. Laura picked up our language so was great and easy to communicate!
Pleasant and very helpful professional service!
Was great doing business!

8 May 2025
Unprompted review
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Reply from Snappy Snaps

Thank you for your kind words! We're delighted to hear that Laura’s helpful and professional service made your visit to Bristol smooth and enjoyable. It’s great to know she made communication easy and that doing business with us was a positive experience.

We appreciate your feedback and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Excellent Customer Service

I visited Snappy Snaps in Duke Street Brighton to have a damaged photo reprinted and framed. I was excellently helped by Rowan. He was super helpful, pleasant and I left the shop happy with my new framed photo. Thank you Rowan.

3 May 2025
Unprompted review
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Reply from Snappy Snaps

Thank you for sharing your lovely experience at our Duke Street Brighton Snappy Snaps store! We’re thrilled to hear that Rowan provided you with such helpful and pleasant service, and that you left happy with your framed photo.

We’ll be sure to pass on your kind words to Rowan—he’ll be delighted to know he made a positive impact.

Thanks again for your feedback, and we look forward to welcoming you back soon!

Rated 5 out of 5 stars

Snappy Snaps (Uxbridge branch)

I've used Snappy Snaps (Uxbridge branch) several times now asking them to digitize some old negatives, I've also got them to produce a cushion with a photo on it. On every occasion I've found the staff knowledgeable when seeking advice and very helpful, they have set a good example of how customer service should operate.

6 May 2025
Unprompted review
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Reply from Snappy Snaps

Thank you for your lovely feedback! We're delighted to hear that you've had consistently positive experiences at the Uxbridge Snappy Snaps branch. It's great to know the team has been both helpful and knowledgeable—I'll make sure your comments are shared with them. We really appreciate your continued support!

Rated 5 out of 5 stars

I want to thank Snappy Snaps in…excellent service

I want to thank Snappy Snaps in Southend on Sea for a quick, polite service. I was given good advice. I emailed asking about their on line service with specific requirements. I had a reply in an hour with honest a clear advice. I will happily recommend to others .

1 May 2025
Unprompted review
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Reply from Snappy Snaps

Thank you so much for your kind words and for taking the time to share your experience!

We're thrilled to hear that our Southend-on-Sea team provided quick, polite service and clear, honest advice—both in-store and by email. It’s great to know they were able to meet your specific requirements so efficiently. We truly appreciate your recommendation and look forward to helping you again in the future.

Thanks again for your lovely feedback!

Rated 1 out of 5 stars

They should keep their word

They should keep their word.
They promised they would email the pics, as I had to send them for a new job, starting next week.
They were too busy closing the shop.

26 April 2025
Unprompted review
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Reply from Snappy Snaps

Thank you for sharing your experience — we’re really sorry to hear this happened, especially when you were relying on those photos for an important job opportunity.

Please contact our customer care team at customerservices@snappysnaps.co.uk so we can investigate and ensure the photos are sent to you.

We appreciate you bringing this to our attention and hope to resolve it quickly for you.

Rated 3 out of 5 stars

Discrimination

Although Snappy Snaps provides essential services professionally, some of the employees, such as Paige in the High Barnet branch, are not entirely professional- discriminate against and are not respectful of the privacy and rights of customers with invisible disabilites.

24 April 2025
Unprompted review
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Reply from Snappy Snaps

Thank you for taking the time to share your experience — we’re genuinely sorry to hear that you felt discriminated against and disrespected during your visit.

We would be grateful if you could share more details with our customer service team by emailing customerservices@snappysnaps.co.uk. This will allow us to investigate the matter fully and take any appropriate action.

Thank you again for raising this — your feedback is crucial to helping us improve.

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