Banner for SNO ski holidays

SNO ski holidays Reviews 

584
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making the booking process remarkably easy and stress-free. Many appreciate the personalized approach, with agents attentively listening to requirements and providing tailored options. Customers frequently highlight the excellent service received, noting the efficiency and responsiveness of the team throughout the entire process. Many reviewers consistently return to book their holidays, emphasizing the high quality of the trips and the comprehensive support provided. The company is highly recommended for its seamless experience and successful holiday arrangements.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers consistently praising their helpfulness,... See more

Holidays

People report positive experiences with holidays, with many reviewers consistently praising the ease and... See more

Booking process

Users describe positive interactions with the booking process, with many reviewers consistently praising the... See more

Service

Clients share positive opinions on service, consistently describing it as fantastic, excellent, and reliable,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 stars and well deserved. 2nd time I've booked with Sno ski holidays. Dealt with Jack on both occasions, Alpe d'Huez Club Med in 2024, and our recent booking for January 2026 in Meribel. Fast,... See more

Company replied

Rated 5 out of 5 stars

So thankful for finding Sno. There's so much to think about when booking a skiing holiday for the first time, but Greg at Sno was so helpful. Not only did he help us find the best deal, he also gave... See more

Company replied

Rated 5 out of 5 stars

We have been booking our ski holidays with SNO for the past four years and always go through Greg. He really understands what we’re looking for and consistently provides excellent customer service. Gr... See more

Company replied

Rated 5 out of 5 stars

We have used Jack for three chalet holidays for groups from 8 to 16 people. He has made the process so easy and each holiday has been exceptional from the quality of the chalets, food and staff to the... See more

Company replied


Company details

  1. #8 of 21 best companies in Ski holidays
  2. #36 of 143 best companies in Tour operator
  3. #51 of 203 best companies in Travel agent

Written by the company

SNO ski holidays and snowboarding package deals in the world's top ski resorts. Browse and book the best ski hotels and catered ski chalet holidays, ATOL protected with departures from all UK airports. Friendly, attentive service, seamless booking and the best prices from the UK's favourite ski holiday experts. The SNO team are experts in family skiing, group ski holidays, luxury ski hotels and chalets, and all-inclusive ski holidays. With the biggest selection of skiing packages from early-bird offers to last minute ski deals, www.sno.co.uk has the best ski deals, loved by British skiers and snowboarders.

ATOL protected

Your holiday money is safe

Your holiday money is safe
All ski holidays, catered chalets and ski hotels booked with flights benefit from ATOL protection administered by the government's Civil Aviation Authority. This is the gold standard of consumer travel financial protection.

Contact info

4.9

Excellent

TrustScore 5 out of 5

584 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(584)

230 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A first class service from…

A first class service from Richard.Made the whole booking experience a joy. No difficulties, prompt,pleasant and helpful all the way through
Thanks Richard Tasker

13 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you for your review Micheal, that's really great to hear. Richard says thank you very much!

Rated 5 out of 5 stars

Wonderful customer service.

Have to say that I found the level of customer service in SNO to be absolutely exemplary throughout the booking and confirmation process. I’d have no hesitation in recommending their services to anyone looking to plan their next ski trip.

26 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you Dara from the whole team. It's really gratifying to hear and we're very grateful for you taking the time to leave your kind review.

Rated 5 out of 5 stars

Highly Recommend Richard

Richard has booked 3 holidays for me / our group now over 5 years and they have all been fantastic. He has always been flexible with changing requirements / numbers / non negotiables etc and always provided a great selection of options at the right budget. Thanks for all the holidays so far and no doubt a few more on the way!

25 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

That's really great to hear Jonathan, thank you for your terrific review from Richard and the whole team!

Rated 5 out of 5 stars

Such helpful advice and professional…

Such helpful advice and professional service. Jack couldn't have been more informative and proactive looking for our perfect ski and summer holidays! Thank you

18 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thanks so much for your kind words Aisling and a big thank you from Jack too!

Rated 5 out of 5 stars

Calvin has helped us book group…

Calvin has helped us book group holidays for a few years now

Always super helpful and accommodating to our needs

21 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you for your kind review Louie, it's great to hear and Calvin says a big thanks too.

Rated 5 out of 5 stars

Awesome advice & service from Jack @ Sno

Awesome advice and service from initial enquiry through to booking our 🎿 ⛷️ holiday for Feb 26 with Jack @ Sno. Excellent choice of resort options and nothing was too much for Jack to tailor to make for the perfect holiday arrangements. Thank you Jack & Team Sno and I would highly recommend you to friends & family 👍

1 August 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thanks for your terrific review Piers, and huge thanks from Jack too!

Rated 5 out of 5 stars

A brilliant company who provided great…

A brilliant company who provided great service and were super efficient. Emails were answered quickly and any questions I had were always replied to in detail.
Thank you Jack for all your help 😄

6 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you for your kind review Esther. Jack sends big thanks too!

Rated 5 out of 5 stars

Fantastic support with booking our ski…

Fantastic support with booking our ski holiday. We always return to George and the team because they understand our needs and are incredibly patient while we make decisions. Highly recommend them to everyone !

19 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Huge thanks from George and the whole team James! It really means a lot that you trust your ski holiday booking to us every year.

Rated 5 out of 5 stars

We booked a holiday with Richard at…

We booked a holiday with Richard at SNO. The whole booking experience was straight forward and great. We're now looking forward to the trip.

13 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you very much Rhauri, that's terrific to hear. Richard sends a big thank you too!

Rated 5 out of 5 stars

Great to find specific ski holiday.

Had a specific need, for a top class resort, close to piste with exclusive use of a chalet.
Calvin stuck with us until he fould exactly the right place. Booking was easy. Importantly, it didn't end there, all the other bits and pieces were all followed up.
Great job Calvin. Thanks for all your help.

7 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thanks so much from us all for your kind review Laurie and a big thank you from Calvin especially!

Rated 5 out of 5 stars

Jack and the team at SNO were great

Jack and the team at SNO were great. They offer competitive prices with first-class service. Jack was especially helpful and flexible in organizing our trip of over 30 people. I would definitely book with Jack and SNO again.

14 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thanks so much Matteo - that's really terrific to hear. A big thank you from us all and Jack especailly!

Rated 5 out of 5 stars

We booked our holiday through Richard

We booked our holiday through Richard, who was very quick to reply and give honest advice, making the whole process quick and simple. It was also helpful that he had knowledge of the area and the chalets. Looking forward to our trip in January.

5 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you for your kind review Emma, that's really great to hear! Huge thanks from Richard too.

Rated 5 out of 5 stars

SNO are great..

SNO are great... We have used them for several years now to book our family ski holidays. They have a wealth of ski resort knowledge and Jack in particular has been so helpful in finding us the perfect holiday and adding ski extras as required.... And the holiday is usually cheaper than booking direct

11 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you for your kind review Philip, it's great to hear from a long time client and we really appreciate it. Thanks especially from Jack.

Rated 5 out of 5 stars

Jack was extremely helpful in assisting…

Jack was extremely helpful in assisting me with my annual ski holiday. After I provided him with a list of criteria, he presented several suitable options.

13 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you very much Peter from us all and a huge thanks from Jack.

Rated 5 out of 5 stars

Greg was great

Greg was great, helped sort everything I needed quickly and at a good price

10 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thanks Angus that's great to hear - a big thank you from Greg too.

Rated 4 out of 5 stars

Richard was patient and diligent…

Richard was patient and diligent without being pushy as we went through our options and made our eventual decision - we took some time but he kept with us and gave all the information we needed. Unfortunately because of our delay our first choice was sold out but we found what looks like a satisfactory solution and we're looking forward to a happy fortnight..!

3 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you for your review and a big thanks too from Richard.

Rated 5 out of 5 stars

As a disabled skier booking a holiday…

As a disabled skier booking a holiday is not straightforward. Greg from SNO takes all the hassle away. He is thoughtful, responsive and very efficient. This is the second year I’ve relied on him and been very impressed with his service. Thank you Greg!

10 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

That's terrific to hear Jo. Thank you for your kind review and a big thanks especially from Greg!

Rated 5 out of 5 stars

Jack was absolutely brilliant

Jack was absolutely brilliant, he found us more convenient flights and a better deal.
Great communication and fantastic customer service. Really impressed.

7 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you so much Fiona for your kind review! Huge thanks from Jack too.

Rated 5 out of 5 stars

Efficient booking process

Richard from Sno dealt efficiently with our last-minute booking. He took our enquiry on from Jack as he had dealt with our friends who had booked, through Sno, the same holiday. He gave us options to consider and was diligent in ensuring the booking was completed accurately and speedily.

21 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you for your kind review, and a big thanks especially from Richard and Jack!

Rated 5 out of 5 stars

Highly recommend SNO

Richard at SNO was really helpful in helping us book our family holiday. Richard has fantastic knowledge of the resorts and the hotels (with crèches), allowing us to choose one which would be best suited for us (two children under 3 years old).

He was also really helpful with answering additional queries with our booking.

We recommended Richard to a friend and they booked their trip shortly after this introduction. We will definitely be coming back to book another trip with Richard for next year.

Thank you!

4 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

That's so great to hear Tish - thanks for your terrific review and a big thank you especially from Richard!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look