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SNO ski holidays Reviews 

584
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making the booking process remarkably easy and stress-free. Many appreciate the personalized approach, with agents attentively listening to requirements and providing tailored options. Customers frequently highlight the excellent service received, noting the efficiency and responsiveness of the team throughout the entire process. Many reviewers consistently return to book their holidays, emphasizing the high quality of the trips and the comprehensive support provided. The company is highly recommended for its seamless experience and successful holiday arrangements.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers consistently praising their helpfulness,... See more

Holidays

People report positive experiences with holidays, with many reviewers consistently praising the ease and... See more

Booking process

Users describe positive interactions with the booking process, with many reviewers consistently praising the... See more

Service

Clients share positive opinions on service, consistently describing it as fantastic, excellent, and reliable,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 stars and well deserved. 2nd time I've booked with Sno ski holidays. Dealt with Jack on both occasions, Alpe d'Huez Club Med in 2024, and our recent booking for January 2026 in Meribel. Fast,... See more

Company replied

Rated 5 out of 5 stars

So thankful for finding Sno. There's so much to think about when booking a skiing holiday for the first time, but Greg at Sno was so helpful. Not only did he help us find the best deal, he also gave... See more

Company replied

Rated 5 out of 5 stars

We have been booking our ski holidays with SNO for the past four years and always go through Greg. He really understands what we’re looking for and consistently provides excellent customer service. Gr... See more

Company replied

Rated 5 out of 5 stars

We have used Jack for three chalet holidays for groups from 8 to 16 people. He has made the process so easy and each holiday has been exceptional from the quality of the chalets, food and staff to the... See more

Company replied


Company details

  1. #8 of 21 best companies in Ski holidays
  2. #36 of 143 best companies in Tour operator
  3. #51 of 203 best companies in Travel agent

Written by the company

SNO ski holidays and snowboarding package deals in the world's top ski resorts. Browse and book the best ski hotels and catered ski chalet holidays, ATOL protected with departures from all UK airports. Friendly, attentive service, seamless booking and the best prices from the UK's favourite ski holiday experts. The SNO team are experts in family skiing, group ski holidays, luxury ski hotels and chalets, and all-inclusive ski holidays. With the biggest selection of skiing packages from early-bird offers to last minute ski deals, www.sno.co.uk has the best ski deals, loved by British skiers and snowboarders.

ATOL protected

Your holiday money is safe

Your holiday money is safe
All ski holidays, catered chalets and ski hotels booked with flights benefit from ATOL protection administered by the government's Civil Aviation Authority. This is the gold standard of consumer travel financial protection.

Contact info

4.9

Excellent

TrustScore 5 out of 5

584 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(584)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful for first time skiers

Richard has been really helpful for our two families - skiing together but booking separately. Very responsive with all our questions and changes, and good advice to help first time skiers.
Can’t wait for the holiday, but can’t fault Richard and Sno so far for the booking process.

6 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you for your review Debbie and a big thanks from Richard - have a terrific ski trip!

Rated 5 out of 5 stars

George Ledger at Sno.com was fab

George Ledger at Sno.com was fab, helped identify suitable options quickly and within budget. Efficient service will definitely use in the future.

7 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you Andrea. George says a big thanks too!

Rated 5 out of 5 stars

This is our 4th year booking our ski…

This is our 4th year booking our ski hol through Sno. They are professional and friendly, super helpful with a great choice of resorts and accommodation. It’s the second trip that Richard Tasker from Sno has helped, advised and made our booking. Thanks Richard and the team at Sno.

30 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

That's so great to hear - thanks for your terrific review! A big thank you from Richard and the whole team.

Rated 5 out of 5 stars

Richard was super helpful in arranging…

Richard was super helpful in arranging our ski trip to Val D'Isere. Our usual hotel was in bits whilst it was undergoing a re-build so Richard looked around and found us a couple of alternatives.
However I had found another one I liked the look of that was not on Sno's usual list and he contacted them and was able to arrange our stay there - absolutely great and very much appreciated!
We have booked with Sno several times in the past and are always treated to the best service.

8 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you so much for your kind review. A big thanks from Richard and all of us!

Rated 5 out of 5 stars

Super easy booking process

Super easy booking process, Greg was very communicative and helped navigate our multiple requirements. Now I look good to my family that I sorted the trip out in just a few days!

23 October 2025
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Reply from SNO ski holidays

That's really great to hear - thanks for your kind review Ben. Big thanks especially from Greg and us all!

Rated 5 out of 5 stars

Great service

Great service - Jack very efficient and nice to deal with

24 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you Lucy and big thanks from Jack!

Rated 5 out of 5 stars

Richard was great

Richard was great, really took time to find out what we needed and sent plenty of suggestions, was very happy to tweak the ideas, and all was very straightforward. Took away the stress of looking for what seemed like it could be a needle in a haystack!

29 September 2025
SNO ski holidays logo

Reply from SNO ski holidays

Thanks so much JB form Richard and the whole team!

Rated 4 out of 5 stars

Nice and simple booking

Jack the representative from SNO was helpful and able to answer my questions.
If I asked something he was unsure of he was able to get the answer quite quickly.

21 October 2025
SNO ski holidays logo

Reply from SNO ski holidays

Thank you Martin and thanks from Jack.

Rated 5 out of 5 stars

Fantastic Service from Richard at SNO!

We recently booked our skiing holiday with SNO and couldn't be happier with the experience. Richard was great– he really listened to our requirements, gave us a great range of options to consider, and patiently answered every single one of our questions. Booking was seamless, and we're already excited for our trip. Highly recommend SNO and Richard to anyone planning a ski getaway!

24 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

That's terrific to hear - thanks so much for your kind review David. A big thank you from Richard too!

Rated 5 out of 5 stars

Helpful and patient

Richard was very helpful and patient on the phone as I had trouble with my credit card. No pressure and just gave me time to sort it out.

14 October 2025
SNO ski holidays logo

Reply from SNO ski holidays

Thank you for your great review Leann and thanks especially from Richard.

Rated 5 out of 5 stars

Excellent customer service

Knowledgable, intelligent, committed staff who make the whole process very easy and genuinely care about giving good customer service. This time Calvin dealt with our booking, which was a pleasure from start to finish.

23 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thanks you so much James, that's really very kind of you. A big thank you from Calvin and the whole team!

Rated 5 out of 5 stars

It was a first time booking our ski …

It was a first time booking our ski holidays through an agent and George made the experience so easy and provided options as per our needs.

26 October 2025
SNO ski holidays logo

Reply from SNO ski holidays

Thank you Evi and a big thanks from George!

Rated 5 out of 5 stars

Easy and quick booking process.

Greg was helpful informative and knowlagable.
He made my booking easy.
He is an assett to your company.

20 October 2025
SNO ski holidays logo

Reply from SNO ski holidays

Thanks so much George, we think he's great too. A big thank you from Greg!

Rated 5 out of 5 stars

George Ledger really looked after me…

George Ledger really looked after me and found the best deal at the preferred resort.
Did the same last year for me. Top class.

20 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

That's terrific to hear Mr Lawson. Thanks from us all and especially from George.

Rated 5 out of 5 stars

Very helpful & great advice

George was brilliant - super helpful and well informed. It made the whole booking process so much easier and more enjoyable. Would highly recommend Sno - have now booked 3x ski holidays through them and they have always been great. 😊

1 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thanks for your terrific review and for trusting us to help with your ski holidays Mrs Armstrong. Thanks especially from George!

Rated 5 out of 5 stars

Jack was brilliant

Jack was brilliant, highly recommend.

5 September 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

That's great to hear - thanks so much Jonathan, from Jack and us all!

Rated 5 out of 5 stars

A smooth and enjoyable experience

Though it took a while for us to finalise our ski holiday requirements, we were provided with excellent help and guidance throughout the process by Jack Manuel and the rest of the SNO team.

25 October 2025
SNO ski holidays logo

Reply from SNO ski holidays

Thank you Pete, it's great to hear. A big thanks from us all and Jack especially.

Rated 5 out of 5 stars

Excellent choice of resort and hotel and very patient!…

We have used Sno on a couple of times to book holidays. On each occasion they have patiently provided us with options and dealt with all the inevitable changes that happen when you are booking a holiday. Our most recent experience has been with Greg, who has been excellent at suggesting choices and helped me find the right resort and hotel for our group.

25 October 2025
SNO ski holidays logo

Reply from SNO ski holidays

That's terrific to hear - thanks so much Giles and a bit thank you from Greg.

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