Your company never got back to me after I made an online inquiry and then emailed you the same question. I emailed a few times and never heard from anyone. I was given a ticket number in an init... See more
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I called for a warranty replacement and I waited for a new unit for two weeks and had to call back to find out that I needed to send my unit back first in the original shipping container. Well I had t... See more
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I purchased a power washer and could not register it on the website that was listed in the manual. That is the reason for a 4 star plus it took a while to get a hold of customer service. I ended up s... See more
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Your prompt response is greatly appreciated. I don't understand why some thing as simple as trimmer string for a trimmer that was purchased a year ago can be out of stock. I'm on the waiting list bu... See more
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Company details
Written by the company
Shop Joe specialize in developing outdoor tools. Visit now to shop and save on electric and cordless snow blowers, lawn mowers, and much more.
Contact info
221 River Sreet , 07030, Hoboken, United States
- (866) 225-9723
- help@shopjoe.com
- www.snowjoe.com
3.2
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As soon as we began using it the shovel…
As soon as we began using it the shovel got cloged and we were unable to use it. It wasn't any thing like your advertisement.
25 January 2026
Reply from Shop Joe
Hello Sherry,
Thank you for taking the time to share your feedback. We sincerely apologize that your shovel became clogged and did not perform as expected. We understand how frustrating it can be when a product does not meet your expectations, especially during use.
Your feedback is very important to us, as it helps us identify areas for improvement in both product design and functionality. We will share your comments with our team to help guide future product enhancements.
If you would like assistance troubleshooting your shovel or need guidance on proper use to prevent clogging, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST. We are committed to ensuring your satisfaction and helping you get the most out of your product.
Snow blower didnt run out of box
Snow blower didnt run out of box. Only option was return at time. Snow on the ground. So decide to look at safety switch. Found spring was not assembled properly. Fixed mount and reassembled switch and now runs. Didnt return to Amazon and not able to cancel return. Will try to cancel again next week.
25 January 2026
Reply from Shop Joe
Hello Edward,
Thank you for sharing your experience. We sincerely apologize for the initial issue you encountered with your snow blower not running out of the box. We understand how frustrating it must have been, especially with snow already on the ground.
We’re glad to hear that you were able to identify and resolve the issue with the safety switch. Your feedback regarding the assembly and initial setup is valuable, as it helps us improve our product quality, assembly instructions, and overall customer experience.
If you need any further assistance with your snow blower, or if you continue to experience difficulties with your return or order, please don’t hesitate to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST. We are committed to ensuring your satisfaction.
Great Products
Great Products. Got an electric shovel and it was a lifesaver with this last winter storm. Needed assistance assembling and their help line was great! I will definitely shop with them again.
25 January 2026
Reply from Shop Joe
Hello Jennie,
Thank you for sharing your experience! We’re thrilled to hear that your electric shovel was a lifesaver during the recent winter storm and that our help line was able to assist you with assembly.
Providing high-quality products and exceptional customer support is very important to us, and it’s always rewarding to know our efforts make a positive difference. We truly appreciate your feedback and look forward to serving you again in the future.
If there is anything further we can assist you with, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
No stock of what I need
No stock of what I need. How do you sell a product and not have batteries or chargers for that product.
25 January 2026
Reply from Shop Joe
Hello Alan,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced due to the unavailability of batteries or chargers for your Snow Blower. We understand how frustrating it can be to purchase a product and not have the necessary accessories readily available.
Please know that your feedback is extremely valuable, as it helps us identify areas for improvement in product availability, inventory management, and overall customer service. Your comments will be shared with our team to help guide future improvements.
If there is anything we can do to assist you in finding the parts you need or providing alternative solutions, please don’t hesitate to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
We apologize again for the inconvenience and appreciate your patience and understanding.
Reply from Shop Joe
Hello Sharon,
Thank you for taking the time to share your experience. We are delighted to hear that our customer service team was able to provide knowledgeable and helpful support. Providing exceptional service is a top priority for us, and it’s always rewarding to know our efforts are appreciated.
Your feedback is invaluable in helping us maintain and continually improve the quality of our service. If there is anything further we can assist you with, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
I just needed a spare part and couldn't…
I just needed a spare part and couldn't get it because u did not sell and also a snow storm ended up hitting us.
25 January 2026
Reply from Shop Joe
Hello Joshua,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced and regret that the spare part you needed was not available at the time. We understand how frustrating this must have been, especially during a snowstorm.
We truly value your feedback, as it helps us identify areas for improvement, including product quality, parts availability, and overall customer service. Your comments will be shared with our team to help guide future enhancements.
Once again, we sincerely apologize for the inconvenience and greatly appreciate your patience and understanding. If there is anything else we can assist you with, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
Reply from Shop Joe
Hello Allie,
Thank you for your feedback. We sincerely apologize for the long wait you experienced when trying to reach our customer service team. We understand how frustrating it can be to wait on hold, and this is not the level of service we aim to provide.
Your feedback is important to us, as it helps us improve our support processes and ensure a better experience for our customers in the future. If there is anything further we can assist you with, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
We appreciate your patience and understanding.
arrived on time and in good condition
arrived on time and in good condition. had a problem
with assembly, and phone service rep walked me through the solution.
25 January 2026
Reply from Shop Joe
Hello Tom,
Thank you for taking the time to share your experience. We’re glad to hear that your order arrived on time and in good condition.
We’re also pleased that our customer service team was able to assist you with the assembly issue. Providing helpful and supportive guidance is a top priority for us, and it’s always rewarding to know our efforts made a difference.
We appreciate your feedback, as it helps us continue to improve both our products and customer service. If there is anything further we can assist you with, please don’t hesitate to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
Good but disappointed
Shipping time was a little long but as expected.
The assembly instructions were missing a key step. I called the customer help line and they were extremely helpful and I mentioned the missing step should be included in the instructions and she said there were may complaints and it will probably be added.
The performance of the blower is good but Ali am disappointed that there is no way to change the direction of the snow being blown.
25 January 2026
Reply from Shop Joe
Dear Michelle,
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration caused by the missing step in the assembly instructions and the limitation with changing the direction of the snow being blown. We understand how these issues can impact your overall experience with the product.
We are glad to hear that our customer support team was able to assist you and that the performance of the blower is meeting your expectations. Your feedback regarding the assembly instructions and product functionality is invaluable, as it helps us identify areas for improvement in both product design and documentation. We will share your comments with our team for consideration in future updates.
We appreciate your patience and understanding, and we hope to continue providing products and service that meet your expectations. If there is anything else we can assist you with, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
Still haven’t been called back
Still haven’t been called back. I’ve called three times and every single time the person on the other end (most recently a manager) said they’d look into it and contact me. I’ve heard nothing. It’s been over 6 weeks since my first call. I’ve been exchanging emails much longer.
My emails aren’t being returned either.
We were told 16-17 weeks ago we’d have a refund check in 6 weeks. Haven't seen anything yet.
Your company is a disgrace to the term customer service. Will never buy from again which is too bad since our lawnmower, edger, power washer and faulty snowblower were all from your company. Never again.
EDIT/REPLY: I highly doubt I hear from you guys. I have been calling all day and keep getting hung up on and this is the same promise I’ve been hearing the whole time. Plus, how are you going to contact me? I didn’t provide any contact info in this post. You guys are just liars. Stay away from Snow Joe/Sun Joe/TruVolt. It’s substandard products with poor customer service. They just constantly lie to you.
23 January 2026
Reply from Shop Joe
Hello John,
We sincerely apologize for the frustration and inconvenience you have experienced. We understand how upsetting it must be to have waited for a refund and not received any updates despite multiple attempts to contact us. This is not the level of service we strive to provide, and we deeply regret the negative experience you’ve had.
Please be assured that we will further review this matter and one of our team members will be reaching out to you with an update as soon as possible.
Once again, we sincerely apologize for the delays and inconvenience, and we greatly appreciate your patience and understanding while we work to resolve this issue.
I have not received order yet
I have not received order yet , it was supposed to arrived last month, it has not even been shipped and no one wants to cancel it. Horrible experience
25 January 2026
Reply from Shop Joe
Hello Karim,
We sincerely apologize for the delay and the frustration this has caused. We understand how disappointing it must be to have an order that was expected last month yet has not been shipped, and we regret any inconvenience you have experienced in trying to resolve this.
Please rest assured that one of our team members will be reaching out to you directly to review your order and work toward a resolution. Your feedback is important to us, as it helps improve our processes and customer service.
We appreciate your patience and the opportunity to make this right.
No snow Joe available
You no longer carry the snow Joe that I currently have and wanted to buy another.
It was 21", 40 volt single battery, auto snow shute adjustment, hard rubber auger blade and worked great at a great price.
I wish I could just get the same snow Joe or better at a reasonable price!
25 January 2026
Reply from Shop Joe
Hello Fred,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced, as this is not the level of service we aim to provide.
Currently, the ION21SB-PRO snow blower, along with the specific parts you are seeking, is not available. We understand how disappointing this must be, especially given how much you valued your previous unit.
We truly value your feedback, as it helps us identify areas for improvement, including product quality, parts availability, and overall customer service. Your comments will be shared with our team to help guide future improvements.
If there is anything else we can assist you with, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST. We are committed to providing support and guidance whenever possible.
Battery life was very short on a new…
Battery life was very short on a new snow Joe that I bought less than a month ago.
25 January 2026
Reply from Shop Joe
Hello Michael,
Thank you for taking the time to share your experience with your Shop Joe product. We sincerely apologize for the short battery life you encountered, as this is not the standard of performance we strive to provide. We understand how frustrating this must be, especially with a product that is less than a month old.
We truly value your feedback, as it helps us identify areas for improvement and ensure that our products meet the high standards our customers expect. Your comments will be shared with our quality and product development teams to help prevent similar issues in the future.
If there is anything further we can assist you with, or if you would like additional guidance regarding your Shop Joe product, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST. We are committed to resolving any concerns and ensuring your complete satisfaction.
Reply from Shop Joe
Hello Gail,
Thank you for taking the time to share your experience. We are delighted to hear that you had an excellent experience with our customer service team. Providing prompt, helpful, and professional support is a top priority for us, and it’s always rewarding to know our efforts are appreciated.
Your feedback is invaluable in helping us maintain and continually improve the quality of our service. We look forward to serving you again and ensuring that all of your interactions with Shop Joe meet the highest standards.
Not happy! Received unassembled
Received unassembled, wrong screws to fit snowblower. Customer service, needs people that speak clear English! First person was rude, not helpful, said I took snowblower apart! Asked for someone who spoker clearer, he hung up! Second person I spoke with was nice. She tried to help, gave me size of screw needed, wrong again. Size of screw that came with item was small, size she gave me was at least three sizes larger! Had to find something myself to make it work! Used it once and it stopped!!!!! Not happy but U'm 79 and I need a snowblower!
25 January 2026
Reply from Shop Joe
Hello Delores,
Thank you for taking the time to share your experience. We sincerely apologize for the difficulties you’ve encountered with your snowblower, including receiving it unassembled, the incorrect screws, and the challenges you faced while contacting our customer service team. We understand how frustrating this must have been, especially given your need for a reliable snowblower.
We also regret that your initial interaction with our team did not meet your expectations and that the information provided regarding the screws was incorrect. This is not the standard of service we aim to provide, and we appreciate you bringing it to our attention.
Please be assured that one of our team members will be reaching out to you directly to further investigate this matter and work with you toward a satisfactory resolution. Your feedback is invaluable in helping us improve both our products and our customer service.
Thank you for your patience and understanding. We are committed to ensuring you receive the assistance and support you need.
I tried both Snow Joe‘s that I paid for…
I tried both Snow Joe‘s that I paid for and were delivered and they will not start. Charge the batteries still didn’t start. Tried to call to get tech-support was on hold for at least 15 minutes and then the phone was hung up. I am very disappointed and it only solution to me is either take them back and replace them with working Snow Joe‘s or refund the money that I paid for. That would be the only way to make me satisfy with the service.
25 January 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you’ve encountered with your Shop Joe units. This is certainly not the experience we want for our customers, especially after purchasing multiple products.
We’re very sorry to hear that neither unit would start despite fully charging the batteries, and we also regret the difficulty you had reaching our technical support team. Long hold times and a disconnected call are unacceptable, and we understand how disappointing that must have been.
We value your feedback as it helps us improve our product quality and overall customer service. If there is anything else we can assist you with, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
Again, we apologize for your experience and appreciate you bringing this to our attention. We value your business and hope to restore your confidence in our products and service.
An Enterprise With NO CUSTOMER SERVICE
In processing my purchase, the Shop app dropped my FL address into the purchase info. Interestingly, I was not purchasing my order thru Shop but had used it some years back. Nevertheless trying to remedy this incorrect shipping address has turned out to be impossible. Tried twice using their email customer support and three times on the phone (they dump your call after holding for a while). Regardless how good the quality of their products is, I would not recommend purchasing from their website. Providing adequate customer service is requisite for operating a legitimate business.
27 January 2026
Unprompted review
Reply from Shop Joe
Dear Valued Customer,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the difficulties you experienced in correcting your shipping information and for the frustration caused by your interactions with our customer support. This is not the level of service we aim to provide, and we truly regret that your experience fell short of your expectations.
We highly value your feedback, as it helps us identify areas for improvement. Your comments will be shared with our team to ensure we take steps to enhance our processes and customer support.
Once again, we sincerely apologize for the inconvenience and greatly appreciate your patience and understanding. If there is anything further we can assist you with, please do not hesitate to reach out to us. We are here to help and want to ensure your concerns are addressed.
Crappy product (snowjoe snow blower)
Crappy product (snowjoe snow blower). Flimsy, used 3 times and just died. Customer service was not helpful as it fell outside the warranty. Never again. Would advise customers to spend a little more money and get quality products instead of Snow Joe.
26 January 2026
Unprompted review
Reply from Shop Joe
Hello Rob,
Thank you for taking the time to share your feedback and for bringing this matter to our attention. We sincerely apologize for the experience you’ve had with your Snow Joe snow blower and for any frustration caused by the product malfunction and our customer service process. Please know that this is not the level of quality or service we strive to provide.
We take concerns like yours very seriously and will be conducting a thorough review of the situation to understand what went wrong and how we can prevent similar issues in the future. Rest assured, a member of our team will be reaching out to you directly to discuss this matter and explore possible solutions.
Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding as we work to address this issue. Your feedback is invaluable in helping us improve both our products and our service.
Thank you for giving us the opportunity to make this right.
Snowjoe electric snowblower died after 4th use
I only used my cordless electric snowblower several times and it just stopped working. I called snowjoe and (after a long hold) they gave me troubleshooting instructions, but they didn't help. They said my warranty was up (we had no significant snow for 2 years) and there was nothing they could do.
25 January 2026
Unprompted review
Reply from Shop Joe
Hello Joseph,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you’ve had with your Snow Joe cordless electric snowblower. We understand how frustrating it can be when a unit stops working after only a few uses.
We did review your concern, and we apologize that the troubleshooting steps provided did not resolve the issue. We also regret that we were unable to proceed with a replacement, as the unit is beyond the warranty period. Please know that this is not the level of service we strive to provide, and we truly value your feedback. Insights like yours help us identify opportunities for improvement in product quality and overall customer service.
Once again, we sincerely apologize for the inconvenience and frustration this situation has caused, and we thank you for your patience and understanding. Your input is important to us, and we appreciate the opportunity to learn and improve from your experience.
Great product
I am writing this review in hopes it will help someone else. I purchased my Snow Joe about 3-4 years ago. I'm not sure about people saying it's just good for small driveways. I have a pretty good size driveway and live on a corner lot so I have to do the long sidewalk as well. I did the whole job in about 20 minutes, this product has saved me so much time and labor. By the way I have a cordless Snow Joe with a battery and a full charged battery is plenty for what I need. Again I have a standard size driveway, pretty large and a corner lot. It's very easy to use and much better than a gas engine. It has a light for night use and a lever you turn to shoot the snow in the direction you choose and a lever to push in like your lawn mower, push a button on the side and you are on your way.
24 January 2026
Unprompted review
Reply from Shop Joe
Hello Michael,
Thank you for sharing such a thorough review of your Snow Joe cordless snow blower! We’re thrilled to hear that it has been a reliable and time-saving tool for you over the past 3–4 years.
It’s great to know that even with a large driveway and corner lot, a fully charged battery provides plenty of power to get the job done efficiently. We’re also glad you’re enjoying the convenience of the directional snow-throwing lever, push feature, and built-in light for night use—these features are designed to make snow removal easier and safer.
Your feedback is incredibly valuable, and we appreciate you taking the time to share your experience. We’re delighted that Snow Joe continues to meet your winter needs and make snow removal faster, easier, and more enjoyable!
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