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Rated 1 out of 5 stars

SCAM. THEY DONT EVEN HAVE CONTACT NUMBER. IT TAKES FOREVER BEFORE YOU RECEIVE YOUR ORDER

Rated 5 out of 5 stars

Great quick service. All genuine although unexpected that product was shipped from outside U.K. But arrived quicker than my U.K. order for similar products. All packaged correctly and sealed in bran... See more

Rated 5 out of 5 stars

I ordered a 120ml bottle and instead got a 100ml bottle. Sobelia understood this was their mistake and refunded me the difference within the next day. I know you may think this is a bad thing in... See more

Rated 1 out of 5 stars

Relatively quick shipping so can’t fault there... however, when it arrived in the thinnest packaging no fragile sign or protection for the glass bottle of perfume, I discovered that the bottle wasn’t... See more

Company replied

Company details

  1. Cosmetics shop
  2. Pharmacy

Information provided by various external sources

Affordable luxury !


Contact info

2.7

Poor

TrustScore 2.5 out of 5

866 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 24% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. Ordered my perfume, no problems. Waited a bit longer but had no problems at all. Sobelia deserves my 5 star evaluation. Thank you. Hanne

7 August 2023
Unprompted review
Rated 5 out of 5 stars

Couldn’t fault this company

Ordered a bottle of hard to find Demeter cologne. Order received in approximately 5 days. No complaints whatsoever. Would definitely use again.

30 March 2023
Unprompted review
Rated 1 out of 5 stars

I’m waiting for my order for weeks now

I’m waiting for my order for weeks now. And three days ago they send me an email that they don't have this item anymore… Im still waiting for my money.

15 January 2023
Unprompted review
Sobelia logo

Reply from Sobelia

Goedendag,

Jammer genoeg werd uw pakket beschadigd tijdens de verzending en dit werd naar ons teruggestuurd.

Tot onze spijt zijn de producten die u besteld hebt niet langer in voorraad.

We hebben uw bestelling terugbetaald volgens de oorspronkelijke transactie op 13 januari 2023.

Wij nodigen u uit om dit na te kijken of contact op te nemen met uw bank.

Indien u nog vragen hebt, kunt u altijd bij ons terecht.
Bedankt voor uw vertrouwen.

Met vriendelijke groet,
De klantendienst

Rated 5 out of 5 stars

Fast and easy to shop

Fast and easy to shop. Quick delivery and a good costumer service.

Thought I didn't get my whole order, but after just a couple of minutes, I get a email from Sobelia that I should've received two separate notifications of the two packages I ordered. Said and done, I looked in the Postnord app and I saw a second notification.

Can absolutely recommend Sobelia for being so quick and easy with the service.

8 January 2023
Unprompted review
Rated 2 out of 5 stars

I had to wait for months and got the…

I had to wait for months and got the wrong item.
If you want what you ordered in a few weeks, please do NOT choose this store.

They will send the correct one once they receive the wrong item from me.
OK, In total it might take 3 months plus I have to return the product.

3 stars: If they ship the wrong one.
2 stars: plus, if the shipping process is extremely slow.

31 January 2022
Unprompted review
Rated 4 out of 5 stars

Take time but arrived in perfect condition January 24th

I placed and paid an order december 27 and until now I received nothing and on the tracking it seems nothing has been ship
I received my package yesterday January 24 th in perfect condition.
That took sometime, but now, it’s ok
It’s the second time I ordered, first time was quicker.
We have to be patient and confident

19 January 2022
Unprompted review
Rated 5 out of 5 stars

Splandid

I was looking for this Perfume from a very long long time. it was what i wore on my first date some 15-16 years ago. Finally found it here at a good price.
I wasn't sure if its genuine or not but it is. Very long lasting. Also it arrived sooner than expected as i live in UK.

1 July 2021
Rated 5 out of 5 stars

Great product

Great product, quick and fast delivery, packaged well, plus cheapest around, highly recommend

28 June 2021
Rated 5 out of 5 stars

Thrilled!

Great price, extremely speedy delivery (considering that my parcel was coming from the USA, which I did not know), and really prompt and informative customer service. The product is, of course, genuine, and I could not be happier. I would definitely order from them again.

28 June 2021
Rated 5 out of 5 stars

Got my perfume, no issues.

They clearly stated the products are coming from the US so expect some long delivery time, ok?
Me I waited 3 weeks, but it was worth it. The product came in perfect condition and its genuine (it was a concern because im getting it for almost half the price compared to everywhere).
5 stars. I'll definitely buy from them again.

27 April 2021
Unprompted review
Rated 5 out of 5 stars

Good Company

Had not heard of Sobelia, so when they had a good price on the perfume I wanted I was a little reticent about ordering. Not to worry as perfume arrived in stated time. I believe it came from France but there was no extra duty to pay.

8 April 2021

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