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Rated 1 out of 5 stars

SCAM. THEY DONT EVEN HAVE CONTACT NUMBER. IT TAKES FOREVER BEFORE YOU RECEIVE YOUR ORDER

Rated 5 out of 5 stars

Great quick service. All genuine although unexpected that product was shipped from outside U.K. But arrived quicker than my U.K. order for similar products. All packaged correctly and sealed in bran... See more

Rated 5 out of 5 stars

I ordered a 120ml bottle and instead got a 100ml bottle. Sobelia understood this was their mistake and refunded me the difference within the next day. I know you may think this is a bad thing in... See more

Rated 1 out of 5 stars

Relatively quick shipping so can’t fault there... however, when it arrived in the thinnest packaging no fragile sign or protection for the glass bottle of perfume, I discovered that the bottle wasn’t... See more

Company replied

Company details

  1. Cosmetics shop
  2. Pharmacy

Information provided by various external sources

Affordable luxury !


Contact info

2.7

Poor

TrustScore 2.5 out of 5

866 reviews

5-star
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1-star

Replied to 24% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Problem put right.

Good communication when I asked a question, easy ordering and prompt delivery, well packaged. Very pleased with actual process.
However, the perfume I ordered - Climat eau de toilette by Lancome,
smelled very differently from the original. I don't know if the composition has changed over the years, but this had an underlying chemical smell and the colour was bright yellow whereas the original used to be colourless. I am very disappointed at the waste of money as I cannot wear this and would not give to anyone else. All the packaging looked genuine, but the smell was unrecognisable.
Sobelia sent me a prepaid label to return the item and refunded me in full, no quibble.

20 November 2020
Unprompted review
Sobelia logo

Reply from Sobelia

Hello Janet,
Thank you for such an interesting feedback. Indeed, the perfume Climat is been reformulated as several other fragrances. However, if you have a doubt concerning the colour of the fragrance received, we suggest you to send us a picture to enable us to determinate if your fragrance hasn't been altered during the shipment.
Thank you again for your collaboration,
Kind regards,
Customer services

Rated 5 out of 5 stars

The shipping may be slow, but...

The shipping may be slow, but I can't beat 35% in savings on my favourite cologne or my wife's favourite perfume. Legit service, timely response to emails - really worth a shot. Can't beat the prices! Give it a go (and give it some time for delivery) and you'll be properly chuffed. 10/10!

22 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I ordered a 120ml bottle and instead got a 100ml bottle.
Sobelia understood this was their mistake and refunded me the difference within the next day.
I know you may think this is a bad thing in getting orders incorrect but it’s refreshing to find a company that replies to your concerns and does the right thing.
Mistakes happen but to be rectified with such speed is a plus.
Thank you.

5 October 2020
Unprompted review
Rated 1 out of 5 stars

Relatively quick shipping so can’t…

Relatively quick shipping so can’t fault there... however, when it arrived in the thinnest packaging no fragile sign or protection for the glass bottle of perfume, I discovered that the bottle wasn’t full. Opening the box the bottle was damp (obviously the perfumes leaked from the travel) half the sticker of the bottle is scraped and also peeled off, this was meant to be a gift but i can’t give it to someone as a gift in the state it is. Won’t be purchasing again please be aware.

1 October 2020
Unprompted review
Sobelia logo

Reply from Sobelia

Hello Chloe,

Indeed, your parcel has been broken during the shipping by the carrier company. Unfortunately the item that you ordered is currently out of stock. That is why, as per your request, your order has been refunded.

We are sincerely sorry for the inconvenience caused.

Kind regards,
Customer Services

Rated 1 out of 5 stars

I was very disappointed when I received…

I was very disappointed when I received my order - I specifically ordered from this site as I wanted the perfume in the original bottle and packaging. Unfortunately I received the new design, which had i wanted, I could have bought off numerous other websites cheaper

27 September 2020
Unprompted review
Sobelia logo

Reply from Sobelia

Hello,

Sobelia takes the greatest care over the information provided online in relation to the products' essential characteristics, such as the technical descriptions provided by its partners and suppliers, and the photographs that illustrate the products. It should be noted that, notwithstanding Sobelia' efforts to ensure that the photographs are as comprehensive and precise as possible, the photographs are not contractual. It is also possible that the packaging may differ slightly, due to the provenance of the products. However, this will not affect the quality and authenticity of the products sold on Sobelia.com.

If the product received is different from that displayed on our site, we will fully refund the order placed. If the product received is different from that displayed on our site, we fully refund the order placed. For that you have to contact our customer services by email (info@sobelia.com)

Kind regards,
Customer Service

Rated 5 out of 5 stars

Patience

Hi Sobelia
Ignore the message it was written by my younger brother that does not know anything about the situation.
Sorry.
Regards

26 September 2020
Unprompted review
Sobelia logo

Reply from Sobelia

Dear Omar,

No worries, we sent the requirement to HIPAY and will keep you informed as soon as we get their answer. We remind you that you can (and should) contact your bank as well. They might provide you an explanation of the problem.

Thank you for your understanding
Kind regards
Customer services

Rated 2 out of 5 stars

Slow and poor packaging

I bought a niche fragrance and it took 3 weeks to arrive. Apart from that, the fragrance came inside the brown box without any kind of protection around it so the fragrance box was a bit damaged. Also, there was no plastic around it, it was already unboxed, I'm even wondering if the perfume was already used. Really bad experience, unfortunately.

23 September 2020
Unprompted review
Rated 4 out of 5 stars

Recently purchased a niche fragrance…

Recently purchased a niche fragrance from this firm, and my item was delivered albeit after a fortnight. On enquiring when my item would arrive, the firm responded in good time. Would I use this company again, yes. With the caveat that goods can take over a week to arrive. I'm happy with my product and it was the cheapest and fairest priced of the options.

22 September 2020
Unprompted review
Rated 1 out of 5 stars

I placed my order on the 3 June I’m…

I placed my order on the 3 June I’m still waiting I’ve emailed no response

15 June 2020
Unprompted review
Sobelia logo

Reply from Sobelia

Hello,

If you didn't receive the answer from our customer service, please, check your junk email folder. We answer all emails within 48 hours.

Also, please check that you used a right address : info@sobelia.com

Kind regards,
Customer services

Rated 3 out of 5 stars

Value 4 money

Yes i did get the guds after 11days but customer service on the fone wasnt very good.products are authentic n value for money.

13 May 2020
Unprompted review
Sobelia logo

Reply from Sobelia

Dear customer,

Please, check your spam box. The answer to your email has been sent by our customer service this morning. As you know, the delivery takes between 8 and 12 working days. Concerning your order, the parcel has already arrived in Europe and should be delivered in the end of the week. Your parcel should, therefore, be delivered without delay.

Some updates : your order has been delivered on 14 Mai. The delivery took 11 working days.

Kind regards,
Customer services

Rated 5 out of 5 stars

It is one of the best online shopping…

It is one of the best online shopping site that l will recommend to all. The services were in my opinion the best and expedient. The price is also very much affordable. I am actually waiting for the month to end so l can order some more perfume. Sobelia l say it’s the BEST!

11 April 2020
Unprompted review

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