SCAM. THEY DONT EVEN HAVE CONTACT NUMBER. IT TAKES FOREVER BEFORE YOU RECEIVE YOUR ORDER
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Great quick service. All genuine although unexpected that product was shipped from outside U.K. But arrived quicker than my U.K. order for similar products. All packaged correctly and sealed in bran... See more
I ordered a 120ml bottle and instead got a 100ml bottle. Sobelia understood this was their mistake and refunded me the difference within the next day. I know you may think this is a bad thing in... See more
Relatively quick shipping so can’t fault there... however, when it arrived in the thinnest packaging no fragile sign or protection for the glass bottle of perfume, I discovered that the bottle wasn’t... See more
Company replied
Company details
Information provided by various external sources
Affordable luxury !
Contact info
2.7
Poor
866 reviews
Replied to 24% of negative reviews
Typically replies within 1 month
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ordered product and was in my home…
ordered product and was in my home within days wonderfull
31 August 2018
Unprompted review
Authentic Product
I received my fragrance in perfect condition and the postage was rather quick from U.S to U.K. I would happily use this company in the future.
23 August 2018
Unprompted review
Perfect
Quick customer service response. Delivery and item exactly as described. I ordered from UK.
10 August 2018
Unprompted review
Definitely the WORST Fragrance suppliers on the NET!! 1 Star Rating well deserved.
This was a simple purchase that has turned completely sour. I placed an order for Ylang In Gold by M. Micallef but received Royal Muska by M. Micallef instead. Well, first off,,,,,,they don't have an American phone number so you can not contact them via Phone. The only way to communicate with Sobelia is through email messaging. This really works perfect for them since all they have to do is return a message with very few words saying ( THE CORRECT ORDER WAS SENT,,,,,,KIND REGARDS,,,,,SOBELIA ). I then replied with I need a refund or an exchange. Their answer was ( NO RETURNS OR REFUNDS,,,,,,YOU HAVE THE CORRECT ITEM,,,,,,,KIND REGARDS,,,,SOBELIA ). Apparently they place your order and THEN they have a USA fragrance distributor take the order and ship it to you. Please note, they have a SATISFACTION GUARANTEE and its truly false advertising. They also state they are based in the United States but have absolutely no contact information for the US. Only way of contact is through a foreign phone and messages via email. My purchase was $552 for a large bottle, a true waste of money and time. Hope this helps in making the right choice on what fragrance store to deal with. This has been a disappointing experience!!!
24 June 2018
Unprompted review
Reply from Sobelia
Dear Luis,
We can't switche oders. Please, view your browsing history. You will realize you was on :
https://www.sobelia.com/us/product/19744-royal-muska-m-micallef-eau-de-parfum-spray-100ml.html ( at 23:48:53 2018-06-16) and you ordered this item.
You can also go on this page : https://www.sobelia.com/us/history.php to see your orders.
You say that our answer was : "no returns or refunds". We are sorry, but THAT IS NOT TRUE ! Here our answer is :
If you wish to return the items ordered please send the parcel to the following address (you do not need to add insurance or tracking):
Fragora.com
PO BOX 971
30011 Auburn, Georgia, USA
We refund return costs up to a maximum amount of $15. To obtain this refund please send a copy of the receipt provided by your post office to us by email.
Once the returned items have been received we will then refund these, but not the original shipping charges for your order.
We therefore wait to hear from you.
Kind regards,
Customer Services
Product delivered and was legit
I experienced some issues and delays, but they did help me and the product was legit in the end.
13 June 2018
Unprompted review
Reply from Sobelia
Hello Alexander,
If you have not received an email from us, please check your junk mail folder. It is possible that your email service has automatically filed our messages as being spam.
We received your email on 4 June and answered you on 5 June :
" Hello,
Yes, it's possible to deliver at Pick up point or Post office. We have to call Chronopost to ask them to change the delivery address when your package is in Denmark (in the end of the week)
Please, send me a reminder this Friday morning."
We didn't have other news from your.
Concerning your shipment, you have the tracking link you can use to follow your delivery. So you can see it isn't on delay (You should allow between 8 and 12 working days for delivery to the address of your choice):
http://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ244933029JF&langue=en
We sent you two other messages you read but not answered.
Kind regards,
Tatiana
Customer services
Quick delivery and a good service
Quick delivery and a good service ! Thank you !
11 May 2018
Unprompted review
Sobelia
Sobelia. Just a Disgusting Company Stay away from this Company.
After ordering Ck One Shock STREET EDITION @£29.80 X2 plus delivery charges =£72.48 I Received 2 50ml Ck One Shock Completely Not what i ordered. Looking at there brochure 100ml Ck Shock Only £27.39. All They have offered me is 20% discount on my next order and free shipping and delivery. NO I WANT £45.09 BACK. DO NOT PURCHASE FROM THIS DISGUSTING COMPANY.
9 May 2018
Unprompted review
Reply from Sobelia
Hello,
As you know, there was an error in the preparation of your order and we sincerely apologized.
We offered you the option of keeping the item received with a 20% discount (refund on the initial transaction) and free shipping costs (also refund on the initial transaction), or to return the product for a refund.
So, you had a possibility to return it and obtain a full refund, but you didn't want.
We offered you a 20% (even a little bit more) discount for and the chipping costs free for this order not for next one. You accepted this proposal and refund was processed.
Kind regards,
Customer services
Ordering on march 12 and still nothing !!! Part 2 !
And again I had a bad experience with this company ! I posted my first review 5 days ago. Sonelia was very quick in reacting on my posting. They sent me a message that they would like to have my name and the ordernr.
Offcourse I gave them the details. Now.......again a few days later I still haven't heard anything. No message and haven't seen money back in my account. HOW DIFFICULT CAN THIS BE !!!! GIVE ME BACK MY MONEY !
It a shame that Trustpilot doesn't give the option to give no stars !! I would have certainly done that !
26 April 2018
Unprompted review
Reply from Sobelia
Dear customer
As you know, you used iDEAL to pay your order. This type of payment doesn’t allow us to refund your money directly. That is why we sent you an email on 3 April asking you to provide us your Paypal account or your bank details for the bank transfer. Unfortunately, we didn’t receive your answer. So, we tried to refund your order by Paypal using your email address directly. Apparently, it didn’t work. We will try to do it again. If you don’t receive an email from Paypal in 48h, please, contact us at following address: info@sobelia.com
Kind regards
Tatiana, Customer services Sobelia.com
Had a perfect buying experience with…
Had a perfect buying experience with Sobelia the money transfer with paypal was safe and secure, delivery was on time, perfume although difficult to find was just what I was looking for, would highly recommend this company
19 April 2018
Unprompted review
Changed Review of Fragora
I paid $59.56 for perfume from them.
I waited some time for tracking number, I finally emailed them asking about it. Their response, sorry about that, it takes longer to ship to Europe from the US!
My response, WHAT???
my profile address says USA
Anchorage Alaska!
I will change my review of Fragora,
I did finally receive my perfume, in a timely manner from the time of my initial review.
Thank You Fragora
My only problem is, the perfume that I received smells nothing like the perfume I ordered🙁
Maybe not Fragora's fault,
I'm so disappointed, for they no longer make the perfume that I ordered🙁
16 February 2018
Unprompted review
Reply from Sobelia
Dear customer,
We apologize for the reply that you considered as late. Our customer services answer within 48 hours to all your demands.
We really need of this time to find out the solution for each case, to contact the carrier and to receive their answer. We wouldn’t like to give you a wrong information.
The situation with your order was very embarrassing. Your order has been shipped on 2d February. We didn’t manage to obtain your tracking link from our carrier and this problem is totally beyond our control.
Please, note, we shipped you 100 ml perfume instead of 50 ml ordered.
Once again, we are very sorry that this has happened. Please accept our sincere apologies for the inconvenience caused.
The worst customer service
My friend bought a perfume. After a month waiting for it, herget a message the the shipment is returning to the main warehouse. I call them, they don't even speak spanish (where theye are located and my main language). But we get to accept they will send again the same order.
After two complete days, they haven't even read my mail with the adress and instructions. And I have no news from them.
Worst customer service ever.
1 February 2018
Unprompted review
Reply from Sobelia
Hello,
If you have not received an email from us, please check your junk mail folder. It is possible that your email service has automatically filed our messages as being spam.
We answered you in English on 2 february and we are still waiting for your or your friend answer.
The problem is that you asked us to resend the order but your friend had asked as to refund it. So, we don't know what to do. What is why we told you to specify your decision.
You have to know that you can also write to us in Spanish (we sent all our emails to your friend in Spanish).
Kind regards,
Customer services
Great
I was a bit unsure at first, especially as the perfume was a Xmas present; but it came in time for Christmas, it was well packaged and delivered in the morning, so I could carry on without staying in all day.
18 January 2018
Unprompted review
Just what I ordered and on time too.
12 January 2018
Unprompted review
Great reliable service
11 January 2018
Unprompted review
Great service timely delivery
22 December 2017
Unprompted review
Quick delivery of good product.
22 December 2017
Unprompted review
i ordered a perfume and still has not …
i ordered a perfume and still has not arrived i kept asking them where it is they kept saying cant find information then they said item has been lost or stolen while in air travel then said item will be delivered in 3 days then nothing has came still and i try email them and they said will refund 20% of order that still hasnt been done i ordered perfume for my girlfriend in time for christmas and they cant even tell me when it will be here very bad customer service they dont even use manners got a good reason to sue the company
17 December 2017
Unprompted review
Reply from Sobelia
Hello,
As you know, we contacted the carrier for several times. The link was valid but Royalmail had issue in between this peak season. The volume was exceed what they can handle and that’s why so many of parcel was stuck. We apologize for this problem, totally exeptional and beyond our control.
We try to satisfy all our customers, that's why we proposed to you 20% discount in the case of late delivery.
But when we realised that the carrier information wasn't sure, rather than ask you to wait any longer, we refunded the total cost of your order.
Kind regards,
Customer services
Order delivered within the anticipated …
Order delivered within the anticipated time, well packaged.
17 December 2017
Unprompted review
molto efficienti !!
15 December 2017
Unprompted review
DON'T USE!
DON'T USE!!
I ordered a perfume on the 16th October, waited 2 weeks for my perfume to arrive only to have been sent to wrong one! (completely wrong)
Emailed the seller twice (once via PayPal and via his yahoo email account) and got no responce.
Had to escalate to PayPal (as it's now the 23rd on November and have not heard a thing!) with a dispute only to be told to return the item to America - Tracked!! at MY cost if I want a refund!! *shocked*
If you can't get the orders right and can't be bothered to in contact with your customers - then DON'T BE A SELLER!! simple!
No apologies, not being told my correct order will be sent out, no self return envelope sent...what kinda CRAPPY customer service is this??! totally out of pocket and waited sooooo long with nothing to show for it! arghhh!!
23 November 2017
Unprompted review
Reply from Sobelia
Dear customer,
Because we don't want sending you an automatic answer, we answer you in 48 hours maximum.
Please, make you sure you sent us the emails to wright address: info@fragora.com.
In your case, we need the photos of the parfum you received.
In general, we offer the opportunity to keep this parfum for free. We also propose you a full refund or re-sending of your item.
Please check your spam box and send us your mail to following address: info@fragora.com.
We are very sorry that this has happened. Please accept our sincere apologies for the inconvenience caused.
Kind regards,
Customer Services
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