Soeur Reviews 

I like the personal touch. You stand out from other sellers/companies.

My order had never arrived nor my refund or any reasonable explanation from the international support. It’s like communicating with a robot. They do not give any explanation why this was not shipped, what my options are or any eta whatsoever…. They literally took my money and did not deliver nor explain why.

I love the brand Sœur! From the design to the client experience, everything is a pleasure.

I recently needed to exchange a sweater I had purchased at the Courcelles boutique in Paris, and the sales associate was incredibly understanding and kind. It made the whole process seamless and enjoyable.

A brand that truly combines beautiful pieces with great customer care.

I went to the Paris shop in Marais area- I recently lost 5 kg, and didn't know my "new" size, but the staff recommended the right sizes for me, and kinda gave me a style recommendation as well. Great style and Great price point. I bought 7+ different pieces, but one of the jeans I bought had a zipper problem- I could not close it easily, and the customer service team offered me a new jean right away, the customer service team was quick and kind

Absolutely love Soeur, just great value and unique esthetic. I recommend the brand to all my friends when they visit Paris! I have tried to order online but of course, always a bit nervous to see how the 'oversize looks' will fit when I'm not in store to try it out.

I made a partial return of my order on March 24, 2026, and since I did not receive any email, I contacted customer support on March 29, 2026 to ask for updates. They responded very promptly, informing me that the return was in transit and that they would receive it shortly. After that, they said the return process would take 5–7 business days and that I would receive a notification in any case. As of today, April 9, 2026, I have not received any updates. I have tried contacting customer service multiple times on different days, but no one has ever responded, and I have still not received any refund.

Perfect!
Very easy to use the website
Everything is detailed; material, size, availability of the size
Quality products, high end, so at the hiver price range

So very nice clothes

Wish I had unlimited spending ! I do thrift shop also

After many years looking for a minimalistic yet sophisticated brand that proposes items with high quality and focuses on details, I've discovered Soeur and it's now my favourite brand

Soeur has hight quality garments with interesting and elegant cuts.

The response was fast, and the service was kind. I got the refund very fast but I got the same pairs of shoes I returned, which internally were worn and the numbers were removed. I already told and sent photos that the numbers were not correct even though the label was 37. Then, I ordered wrongly number 36, and immediately contacted the customer service which informed that the order cannot be changed or either modified. Then, why is needed the customer service as a service when they are not enabled to do changes?

This brand is fabulous! I love the style, the prints and the textures. The shops are cozy and the shop attendants always welcoming and helpful.
The price meets with an excellent quality and these products are worth having in your wardrobe as they will last much more than one can expect.

I love these clothes.

At first I thought that the costumer service was actually intrested with my problem of not receiving my order but I was wrong. It’s been a month and I still haven’t received any update for my package. I have sent multiple emails but nothing. They only answered in the first one and they wanted a good review for it.

Dear Sir/Madam,

I am writing regarding my package with tracking number WEB512649.

According to the delivery information, the package was delivered to a location that is approximately 4 hours away from my home, which is clearly incorrect.

I kindly ask you to:
• Investigate this issue immediately
• Provide proof of delivery (exact address and signature, if applicable)
• Arrange for the package to be delivered to the correct address as soon as possible

This situation is very concerning, and I would appreciate your prompt assistance in resolving it.

Thank you in advance.

Kind regards,
Mariajose Quidiello

I started a ‘fast’ exchange but havent had any follow up emails and no responses to my emails. Really concerning!!!!

According to the tracking information, I never received my parcel. The refund has been pending for a month. Although DPD has even confirmed the loss of the parcel in writing, there has still been no response from Soeur Paris. The fact that such a large company does not comply with applicable law, given the length of time the refund has been withheld despite non-delivery, I would even be entitled to interest on arrears, is a clear signal that companies like this should be avoided at all costs.
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