Soeur Reviews 

Very helpful and polite. I just wish I’d waited a couple days to do my exchange because my correct size would’ve been available!

Very efficient

My questions were not answered. I made two attempts. I had one reply which felt like A.I. taking a guess. Really useless, but also annoying and insulting.

Swift, informative answer, kind tone.

Webshop very reliable, good quality goods and return policy if needed correct and friendly assistance via mail

So far we have been waiting over 10 days for our delivery and it still hasn’t left France ? This outfit is for an occaision . I m getting anxious

No help, 1st email 8 days ago and no solution found…. Useless and exasperating

Repeated cancellation of three orders despite successful authorisations from the bank:
- (Revolut & Mastercard, Windows PC)
- (Wise & Visa, Android phone)

Each payment was duly authorised by the bank but subsequently cancelled by Soeur the next day.

To date, I have not received any explanation or proposed remedy.

Quick and kind answer to delivery issues.

terrible costumer service. two orders of mine were lost due to the carrier and after almost 3 weeks i still got no information or refund. I love the brand but this was really unexpected and disappointing

If you have any reason to believe you might have to exchange or return your product then don't order from Souer. Their customer service people are rude and unhelpful and their ability to handle online orders is obviously not sophisticated. Wouldn't order from them again, it's a headache.

Fast reaction and very professional

Excellent customer service!

I contacted Soeur with a question about shoe sizing, and I received a prompt, helpful, and detailed response. The information was clear and made it much easier for me to choose the right size. I truly appreciate the professionalism and efficiency — thank you, Soeur!

Such fast response was amazing service.

They took a real effort to help me out with the usage of my hairpin I bought online.

I placed an order on the Soeur website on april 23rd, hoping to wear the clothes on a special day for me and my family, May 2nd. It is the 6th of May and I still haven’t received the parcel and have no idea when it will arrive. The ‘service client’ redirected me to a tracking link that gave no answer so far.

I purchased the Saudade mini bag from Soeur.fr in late January.
After 3 months of use, the leather on the edges of the bag has completely worn out, and there are scratches and defects on the bag. I really liked the shape and the style, but I am very disappointed in the quality of leather, which is not acceptable for a 300+ EUR bag. It is an everyday bag, so it is supposed to be worn as such. I used it once or twice per week and the condition it has come into is indicating low quality.

I reached out to their customer service with photos of the product and this is the response I received: Madam,

We are sorry that you have encountered a problem with our product and we understand your request.

However, we cannot offer you a trade-in on your Bag as it is a worn item.

Furthermore, we have had no feedback from our sales outlets or customers on this model.

Our quality department has take-back criteria for our items, and the appearance of your Bag is not considered a quality defect.

We regret that we are unable to respond to your request.
Let us know if you need anything else.

If you want to position as a high-end upper quality shop, the you should sell high end upper quality products.

Worst customer service ever! Webpage stated import tax included, but it is not. Contacted the customer service and got referred to a “specialized team” and nothing afterwards. Phone number on webpage is also invalid. Misleading info and not willing to resolve problem, such a disappointment, will never shop this brand again.

Thanks you so much! for the patients and the help. And the prettiest bag in my life! Soeur - you’re amazing