Soeur Reviews 

Beware of ordering online with Soeur. If you return items it will take a very long time to get your money back. I ordered very expensive boots which just didn't fit, so I returned them the same day according to the instructions given. Nothing happened, so I contacted Soeur. They asked for proof of posting, which I provided. The boots arrived back with them on 7th August and it's now 20th August, and I still haven't been refunded.

2 items that didn't fit were returned and I am still waiting for a refund over a month later with no response from customer services.

Bought a rather expensive Bonnet that was supposed to be delivered with a dust bag. Dust bag was missing: Customer client simply stated that it was no longer available, return was supposed to be 5€.
Very disappointing.

DHL deliver the package to the wrong home. The DHL driver came to my house and apologized. He stated he tried to retrieve the package from where he had left it, but was unsuccessful. I informed Soeur and they decided I’m a liar. Weeks later despite testimony from DHL they need to complete their Miss Marple investigation at the speed of a tortoise before they will refund me the money I am due. This company is shady and they will cheat you. The customer service is wretched and rude. DONT SHOP HERE IF YOU VALUE INTEGRITY AND SERVICE.

Horrible client service and online experience, I bought a shirt and only after more than 24 I received an email saying the item is not available anymore and an automatic refund. Funny thing because the day before when I bought it online was still available and I made the purchase.

I bought a rather expensive bag on Soeur, a day later I was told it wasn’t in stock and I would be refunded, 5 days and I’m still waiting, customer service just told me it was my bank’s responsibility. Rang my bank, they said it’s up to Soeur to process the refund, I am annoyed that this site advertises items for sale that aren’t in stock. Take your money and now I don’t even know if I’ll get my refund. No help whatsoever, first and last time using Soeur, very poor customer service and selling items that aren’t even available, I feel scammed !

I am a Soeur client since many years,
I love the products.
Honestly the return procedure is not so easy and I don’t like the fact that there is not a customer service telephone support.
Besides this it has been an average experience .
Was expecting something better from this brand

Terrible Customer Service.
My return was delivered to Soeur on 15th April, and despite chasing several times, I am still awaiting a refund.
My order number is: WEBUK6252.
Please can you process my refund.

Quality of one item was very poor, stitching was showing and not put together with attention to detail. All correspondence was in French and returns are responsibility of buyer. Poor customer service.

Terrible customer service. It was my first and last purchase. No communication regarding my order/possible return and missing item within the package. What is more, very negative experience reg. return policy. It's a pity they invest so much in influencers and not into customer experience! very dissapointed

I had a great experience at the 88 Rue Bonaparte store location. So there’s no doubt in my mind that ordering online (french website) will also be a breeze.

I ordered a bag from Soeur from the French site, not the UK site. Everything went smoothly. I ordered on 11/09 and received the item on 11/13. Shipped from France to the US. I was updated on the status of my order and I was able to track the activity. The item was well packed. The product is beautiful. I highly recommend!

I am not sure why there are so many bad reviews. Perhaps they’re for another vendor with the same name or the Soeur UK online store just has poor customer service?

I should have checked this site before ordering from this store. I purchased a pair of shoes one of which was extremely scratched. I reached out to them 3 days ago to see if I could exchange for another pair. Have not heard anything back from them. Most retailers world have responded by now. I'll stick to ordering from stores I know have good customer service like matches, APC and 24sevres.

I'm not too hopeful I'm going to great back from them anytime soon and will contact visa to dispute.

Sub standard delivery & customer service. Soeur’s online delivery process delivered to an incorrect address, which was nowhere near my address. Customer service email does not respond within 72 hours . It actually takes them over 2 weeks to respond

Shipped the wrong item and expects me to eat the cost of returning the item.

It's their mistake. There would be no return had they shipped what I ordered.

Extremely arrogant and unfriendly staff in one of the Paris shops. After two months, I am still waiting for the promised reimbursement by their online customer service.

I was really worried about ordering here because of the terrible reviews but ended up having no issues. Delivery to Germany was very fast and the return worked perfectly. I forgot to add my invoice to the return parcel but the support was helpful and my money was refunded after just 2 days.

The only issue was with the intense chemical smell of a denim jacket I ordered. I‘ve never had this issue with denim products before and ended up returning it.

Other than that, I was happy with my experience.

I ordered two items and only got one. Still waiting for my bag. It took a whole month. I will never order from this place again.

FRAUD! FRAUD! FRAUD!
Please do yourself a favor and never order from this merchant! They are a complete fraudulent and scheming company that will make you believe your order is being processed (after you provide them a copy of your photo ID, a signature, and a selfie). They charge your credit card and you will never see any of the items you have ordered because they simply will not fulfill them or provide you any tracking information. There customer service is horrible as they never answer the phone number provided. It will disconnect you only for you to call back and have the same thing happen repetitively!!! You can email and they aren't responsive, you can try to e-chat and they never respond! I filed a claim with my credit card company and they immediately responded to them saying that I had cancelled my order (in which I had not) but they never responded to me once!! Not until I finally send an email asking for a refund and they told me no! They made my credit card company think that it was my fault and that they were taking care of the issue with my order by issuing me store credit, but that is not useable because they won't fulfill that order either! Then it is back to the fight of communication and a lack thereof. At this point they have got my money and have no desire to fulfill my order. This merchant is awful! DO NOT ORDER FROM SOEURO CO! THEY ARE A FRAUDULENT SET OF PEOPLE BEHIND COMPUTER SCREENS WAITING TO TAKE YOUR MONEY!
SOEURO CO, STOP TAKING ADVANTAGE OF PEOPLE AND TAKING OUR MONEY! YOU ALL ARE A BUNCH OF LIARS AND THEIVES!

Sent an item for exchange and received the wrongly processed order for Switzerland, with applicable VAT twice as they are incapable of processing a return and sending a package as DDP. So ended up being liable for 90EUR in taxes for a 200EUR item.....
Completely incompetent!

This company is a scam. I ordered over a month ago and still haven’t received my order. Also, the customer service is horrible. They don’t respond to any emails. I have spent hundreds of dollars to be ignored. DO NOT order from this company.