SOFAS and FRIENDS Reviews 628

Absolutely amazing service, quick responses and fast delivery turn around! The original sofa we ordered wouldn’t fit through the door unfortunately, the guys tried everything in their power without damaging any property. Which personally I think is amazing that they really tried everything before turning around and walking away. Instead they told us to try the alternative sofa (not the corner sofa), I called the company to explain what happened and they got the other sofa to me by the next day!! If that isn’t great service then I don’t know what is. And to add, the sofa itself, we love love love!! So company. Still big and if not probably better than we expected!!!

Everyone is jealous of our Tignes corner sofa. So spacious. Firm but comfy with the abundance of cushions. The delivery men went the extra mile even whilst under time pressure. Be warned, it is very big and heavy. Have extra hands on deck and a straight entrance to get it in

Super fast delivery, great courier kept informed of the whole process and set up everything

Brilliant sofa, super comfortable and was advised really really well for a tricky space and living space room - brilliant service. Great and super fast delivery. Highly recommend!

I ordered a sofa from Sofas & Friends earlier this year, and within just over a month of use, the fabric began to show excessive piling. I contacted the company via WhatsApp and was told this was a “characteristic of the fabric,” not a fault — despite it looking worn out in just a few weeks.

After some back and forth, they agreed to send replacement cushion covers. That was three months ago, and despite multiple follow-ups, I’ve received nothing and no clear update.

Very disappointed with both the product quality and the lack of follow-through on promises. A new sofa should not deteriorate this quickly, and customer support has been slow and ineffective.

I would not recommend them based on my experience — poor durability and no accountability.

Just wanted to say a massive shout out to the team here at sofa & friends.
we ordered the sofas online on a Sunday...
on Monday morning we had a call to say that the sofas were in stock and they could deliver on Tuesday.
To say i was over happy as i expected to wait 2 weeks.
The sofas are of great quality and are a great addition to our house.
Could not fault the team here, great communication and friendly service even down to the delivery guys.
Once again thank you

Had great experience dealing with sofa and friends from start to finish delivery in less than a week wrong cushions and plugs but rectified with next day delivery I would recommend this company to all my family and friends for quick and efficient service

Delivered within a week (from Croydon to Scotland) delivered by professionals

Well packaged and easy to join together.

Excellent service from start to finish delivery team was amazing cleaned up after themselves and was really polite I ordered the tignes corner sofa was a bit weary as I bought without seeing it but it's just as described very comfortable and huge perfect for family movie nights

Very good and the delivery guys were exceptional very helpful and extremely polite

Great communication. Dealt with all our queries. Sofa delivered 2 days later.

I ordered the sofa yesterday and am currently sitting on it in my living room less that 24 hours later!!!

It’s beautiful. The team at Sofa & Friends couldn’t have been more helpful!

I went into the show room in Croydon on Sunday, and I had my sofas delivered by the Friday!! Typically the wait time for sofas is 6-8 weeks, so I was thrilled with how quick I had the sofas in my home. From the very beginning Rad was great! Answered all of my questions, and was very knowledgeable about the sofas. I went for the Tignes in the colour rabbit, and I am absolutely in loveeeeee!!! Looks exactly like the pictures online and comes with the pillows. I seriously cannot fault anything. I would also like to thank Saif and Lee who delivered the sofas. They kept me well informed on the day as per the expected delivery time, assembled the sofa exceptionally quickly, and removed all rubbish. I will be recommending sofas and friends to my family and friends. I am so thrilled with my sofa, thank you!!!

Everything was smooth and same day delivery. Delivery guys are very polite and helpful. Highly recommend to everyone. Sebastian

Lovely staff & amazing sofa. Quick delivery! Thanks so much!

Sofa was delivered on time, I am very happy with the product.

Experience of visiting the shop in Coventry was most helpful. Staff were knowledgeable and able to give good advice - and were very polite, without being in anyway pushy.
We liked the sofa and made the deal. The delivery service was excellent as they kept us informed. Great product that looks amazing and service was excellent too.

Great service. Product is great quality and follow up call and text to ensure we were happy was a nice touch. Fast delivery

Delivered by 2 very polite men who were friendly and respectful to my home, furniture was placed as I wanted it and all packing was taken away. My new sofa is so lovely and the quality is A1 very happy with my purchase.

Absolutely amazing from start to finish. Purchased the Tignes in mocha on Friday and it was delivered by Monday. Very happy with the service and the staff members have been fab. Will be back 100%