SOFAS and FRIENDS Reviews 627

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality, noting that the sofas are beautiful, comfortable, and often exceed expectations compared to online photos. The delivery service is consistently highlighted for its speed, efficiency, and the helpfulness of the staff, who often go above and beyond by assembling the furniture and removing packaging. Many people appreciate the excellent communication throughout the ordering and delivery process, and the overall service is described as superb from showroom visits to final installation. However, some customers experienced issues with delivery, citing chaotic and rushed service, drivers going to the wrong address, or difficulties during installation. A few others also felt that the sofa's quality did not meet expectations, with cushions sinking, feeling uncomfortable, or materials disintegrating prematurely, leading to disappointment with the product's durability.

What people talk about most

Product

Clients share positive opinions on product quality, with many describing their sofas as gorgeous, amazing,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

People report positive experiences with quality, frequently describing sofas as gorgeous, amazing, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional, efficient, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is actually another sofa we’ve ordered from them and once again we’re super happy. The sofa is really comfy, great quality, and honestly looks even better in real life than in the photos. Custome... See more

Company replied

Rated 5 out of 5 stars

Amazing quality sofa, extremely happy with it, I am obsessed!! Very comfy, and the delivery was fantastic. Lovely, kind friendly men, called me to tell me the day before an estimated time, then called... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend Sofa and Friends, the show room is great and staff are really helpful, delivery was so quick, 1 week from payment and my sofa is delivered Delivery drivers very polite and... See more

Company replied

Rated 5 out of 5 stars

Ordered on website. Delivery within a week by the nicest and most respectful delivery team. Updated at all stages or ordering/ delivery process. I was nervous to begin with as hadn’t actually seen the... See more

Company replied



Company details

  1. #34 of 91 best companies in Sofa store

Contact info

4.8

Excellent

TrustScore 5 out of 5

627 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing service

Amazing service, ordered my sofa on Tuesday and it was delivered on Saturday morning, it's absolutely stunning and the guys got it in the house and set up no problem

16 September 2025
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Reply from SOFAS and FRIENDS

We appreciate you sharing your positive experience with us; we are so glad to hear that you received great service.

Rated 5 out of 5 stars

Amazing thank you

Price great , delivery quick , delivery guys were great too and the sofa is amazing . Overall wonderful experience :)

16 September 2025
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Reply from SOFAS and FRIENDS

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this.

Rated 5 out of 5 stars

Good quality

Good quality

11 September 2025
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Reply from SOFAS and FRIENDS

Thank you so much for taking the time to share your feedback with us

Rated 5 out of 5 stars

Honest review !

Easy ordering . Very reasonable price compare to the big sofa shops . Was abit concerned first about the quality of the sofa as we ordered without viewing .100% glad we did order ! Quality is really good I’d say on par if not better than the big brands that are more expensive . Ordered on a Sunday evening delivered the Friday after . Delivery people were great also with a challenging entrance ! Already had people on Facebook and instagram asking where the sofa was from and recommended to all of them ! The sofa is a game changer !

5 September 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thanks so much for your lovely review! We’re thrilled you love your new sofa and truly appreciate you recommending us!

Rated 5 out of 5 stars

Couldn’t be happier

Couldn’t be happier! Amazing speeding delivery, quality of the sofa is unreal and so comfy! Really something special and different.

4 September 2025
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Reply from SOFAS and FRIENDS

We’re so thrilled to hear this! Thank you for your kind words — it means the world to know you’re loving your new sofa. Wishing you many comfy moments ahead!

Rated 2 out of 5 stars

Can't fault delivery but no electric

Can't fault delivery, was here literally within 10 days. Right hand side of the sofa (electrics) are not working. I rang, was advised to cut the material under the sofa to see if electric wires have fallen out. We can not reach them and I'm not damaging the sofa anymore. Rang and emailed back. Haven't heard a thing 😕

3 September 2025
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Reply from SOFAS and FRIENDS

We’re really sorry to hear about the issue with your sofa’s electrics and the trouble you’ve had reaching us. This isn’t the experience we want for our customers. A repair company has now been booked and the problem should be resolved soon.

Rated 5 out of 5 stars

We’re in love with our Tignes 🥰

Sofa & Friends have been brilliant. Very helpful and accommodating. We had our Tignes sofa custom made as we wanted a different colour, we also wanted the cushions slightly different too. None of this was a problem & well worth the little extra. The sofa was ready within the time advised, but due to delayed building work we had to hold off delivery, but this was also not a problem. When the sofa arrived the 2 guys were very considerate and helpful. As for the sofa 😍😍😍 wow we are in love, its beautiful and so cosy. I would highly recommend getting one 👍🏽👌🏽

4 September 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you so much for your kind words! 🥰 We’re thrilled to hear how much you love your Tignes sofa and that the custom touches turned out just right. It was a pleasure helping you create something so personal, and we’re glad the delivery worked out smoothly too.

Rated 5 out of 5 stars

Brilliant service

Brilliant service , I ordered the night before and it turned up the next day ! The quality of the sofa is amazing and really comfortable, thank you very much guys I may get an armchair also 👍

4 September 2025
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Reply from SOFAS and FRIENDS

Thanks for the great feedback 🙌 We’re delighted to hear that your sofa arrived quickly and that you’re enjoying the comfort and quality. It means a lot to us that you’re considering the armchair too — we’d be more than happy to help when you’re ready.

Rated 5 out of 5 stars

Great communication

Great communication. Speedy delivery. And sofa is unbelievably comfortable. So pleased with my purchase.

4 September 2025
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Reply from SOFAS and FRIENDS

Thanks so much! We're delighted you're happy with the sofa and service. ✨

Rated 5 out of 5 stars

sofa

Ordered sofa, with Aga very helpful from start to finish

28 August 2025
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Reply from SOFAS and FRIENDS

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this

Rated 5 out of 5 stars

YOU NEED A TIGNES! 💚

What can I say? I am in love with my new Olive 4 seater Tignes. Went to the showroom at the weekend to try it and immediately knew I needed it after looking online at it for months. It is soft and comfortable, yet firm enough that it will hold it's shape. It is also big enough for 2 people to lie down and relax easily. Once ordered, it arrived in 3 days and it is perfect. The delivery guys were lovely too.

Thanks so much Sofa and Friends!

28 August 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you so much for sharing this! 💚 We're thrilled to hear you're loving your new Olive 4-seater Tignes — it really is the perfect mix of style, comfort, and space. Sounds like it was love at first sit! We're also glad the delivery went smoothly and that our team made a great impression.

Enjoy every relaxing moment on your Tignes — you definitely made the right choice!

Rated 5 out of 5 stars

Fantastic all round

Ordered the sofas from the outlet, they came within 2 days and the sofas are absolutely incredible.
Would defiantly buy again in the future.
Fantastic service all round.

21 August 2025
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Reply from SOFAS and FRIENDS

Thank you so much for your kind words! We’re delighted you’re happy with the sofas and our service.

Rated 5 out of 5 stars

The sofa is really big but also really…

The sofa is really big but also really comfy. My kids love it.The delivery was also great.

21 August 2025
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Reply from SOFAS and FRIENDS

We’re so glad you and your kids are enjoying the sofa! Happy to hear delivery went smoothly too.

Rated 5 out of 5 stars

Kept informed and as soon as it was in…

Kept informed and as soon as it was in stock I had an email the following day and sofa arrived 2 days later.
Really comfortable sofa and absolutely huge. Highly recommend

21 August 2025
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Reply from SOFAS and FRIENDS

Thank you so much! We're so glad you were happy with the updates and delivery — and even happier that you're loving your new sofa! Enjoy the comfort and the space 😊

Rated 5 out of 5 stars

Had a great experience

Had a great experience, the delivery was super quick as well .I love my new sofa

21 August 2025
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Reply from SOFAS and FRIENDS

We appreciate you sharing your wonderful experience and for the 5-star rating!

Rated 5 out of 5 stars

Obsessed with my Tignes sofa

I couldn’t be more obsessed with my new sofa! ❤️ It was love at first sight, but rather than only relying on pictures I ventured to the showroom in South London to view. Plenty of beautiful sofas but my heart was with the Tignes. After long deliberation on colour choice I placed my order with the lovely Aga (thank you for your patience). Sofa & Friends delivered in high speed just a day later, and set-up was completed by two delivery guys in no time. I honestly couldn’t be any happier, thank you Sofas and Friends

12 August 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you so much for your wonderful review! We’re absolutely thrilled to hear how much you love your new Tignes sofa – it truly is a stunning piece. We're so glad you visited our South London showroom and that Aga was able to help you find the perfect colour. We’ll be sure to pass on your kind words to her and our delivery team as well.

It means the world to us that you had such a positive experience from start to finish. Enjoy every moment on your beautiful new sofa, and don’t hesitate to reach out if we can help with anything else in the future!

Warmest wishes,
The Sofas & Friends Team

Rated 5 out of 5 stars

Unbelievable service, stunning sofas

6 out of 5 service if that could even be possible. Sofa and friends went above and beyond finding me a sofa of my dreams. From viewing in store to communicating and delivery (which was externally fast) unbelievable!

Will be recommending to all my friends and family, so happy with my new living room sofa feature.

8 August 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you so much! We're thrilled you love your new sofa and had a great experience with us. Enjoy your beautiful new living room — and thank you for the recommendations! 😊

Rated 5 out of 5 stars

Absolutely amazing service and the sofa is a dream!!

Absolutely amazing service, quick responses and fast delivery turn around! The original sofa we ordered wouldn’t fit through the door unfortunately, the guys tried everything in their power without damaging any property. Which personally I think is amazing that they really tried everything before turning around and walking away. Instead they told us to try the alternative sofa (not the corner sofa), I called the company to explain what happened and they got the other sofa to me by the next day!! If that isn’t great service then I don’t know what is. And to add, the sofa itself, we love love love!! So company. Still big and if not probably better than we expected!!!

1 August 2025
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Reply from SOFAS and FRIENDS

Thank you so much! We’re really glad our team could help turn things around and get the perfect sofa to you so quickly. So happy to hear you love it — enjoy! 😊

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