SOFAS and FRIENDS Reviews 627

Wonderful product - great price and superbly quick service. Very good delivery experience too

This sofa is absolutely wonderful. So comfortable, quality material and looks amazing. Love it!

Just want to say a big massive thank you to sofa and friends for my experience with them.
Early delivery after Christmas I was not expecting that but what a lovely surprise.
Big shout out to the 2 delivery guys they went above and beyond to get my sofa in as it was not going through my front door lol.
There patience and expertise they got it in through my back door minus a fence panel that we took out to get in,but nothing was to much trouble and helped me from having a breakdown lol.
We absolutely love our sofa and my friends love it too they are looking to order one they love it that much and even my husky Jack approves.
Thank you so much it was a pleasure doing business with you guys.

Great communication from order right up to delivery.
Delivery took bit longer as the Tignes in rabbit was sold out but well worth the wait.
Delivery boys were very pleasant, set up my sofa & took all the wrapping away. Thank you to the hard working delivery boys. Five star all round

Today we’ve received our new sofa. The delivery took a little bit but the living room turned out very cozy. Take care when ordering corner sofas because there are left and right corner.

From visiting the showroom, to having to rearrange delivery to actual delivery was superb service. Great advice in the showroom re requirements to fit the sofa in and things we hadn’t thought about. To last minute issues that meant I had to change my delivery slot last minute, which was fine with no problem. The delivery were patient whilst we finished taking the window out whilst there and helping and carefully getting the new sofa in. Shoes off, no mess. Highly recommend 5 🌟

Smooth easy transaction. Sofa delivered within 12 days of ordering. Amazing sofa

This sofa exceeded my expectations. The design is modern and elegant, the cushions are firm yet comfortable, and the fabric feels durable and soft. Assembly was easy, and delivery was smooth. It’s perfect for relaxing .

10/10 great customer service from start to finish defo recommend

Writing this review after a year of using my sofa, and I just want to say a big "thank you" to Sofas and Friends' team.
I had a big trouble with my too narrow entrance, and there was not much furniture I could fit in. And I just loved the idea of being able to just split sofa onto 2 parts. As a pleasant bonus - the sofas are very stylish and comfy, aaaand there was a promotion. Honestly, can't recommend this shop enough!
Thank you so much for my cosy home :)

Absolutely love our new sofa. Fast delivery. High quality. Thank you very much! I am so happy!

Ordered on website. Delivery within a week by the nicest and most respectful delivery team. Updated at all stages or ordering/ delivery process. I was nervous to begin with as hadn’t actually seen the sofa in real life. After seeing it on social media for a while I took the plunge. So happy with the purchase. Tignes right corner in rabbit. Absolutely beautiful sofa, quality is amazing. If you’re thinking about using this company, don’t hesitate!

Amazing business and the sofa! Just what I expected thank you so much. And the delivery company they chose was outstanding too!

Very helpful and friendly staff. Super fast turn around Order and delivered within the same week. My Tignes sofa is super huge and very comfy.

Rad over at Sofa’s & Friends was amazing & really friendly! Making sure I got my Bormio Corner Sofa in time for Christmas. Then delivery drivers were efficient & very accommodating considering it was a nightmare trying to get the sofa in the house, they were so patient & didn’t give up til we got it in the house! Thank you guys!

Gorgeous sofa, we are delighted. It's perfect for our movie room. Delivery was quick and efficient. The delivery guys had a very long day but we're polite and friendly and had the sofa in place and all packaging taken away very quickly.

Absolutely love this sofa! The quality is amazing and it’s even better than I expected. Delivery was quick and hassle-free. Couldn’t be happier with my purchase.

Gorgeous sofa, fabulous quality! Delivered on time and great communication. Thankyou for a wonderful stress free service. I absolutely ADORE my Tignes!

The best service, sofa was delivered in 10 Days, all set up and checked before leaving.
Amazing Sofa, we are a Family of 5 and all fit very comfortably.
Really good quality, highly recommend.

We had a very poor experience with Sofa & Friends from delivery through to aftercare.

When the delivery drivers arrived, I stayed out of their way to let them do their job. However, I could hear them struggling, so I went to check. They had walked through our hallway wearing dirty, wet shoes, leaving marks all over our brand-new cream carpet.

They then struggled to get the sofa through the lounge door. I asked them to stop so I could remove the door, but they ignored me and continued forcing the sofa through. I even put my hand between the sofa and the doorway to try and protect the frame, but they carried on regardless. As a result, our doorway was damaged.

After they left, we discovered that one of the sofa legs hadn’t even been fitted and had simply been placed down the side of the sofa.

Because of the delivery damage, we had to pay for a professional carpet clean and also repair and repaint the damaged doorway.

I contacted Sofa & Friends to make a complaint and was told a manager would call me back. That never happened.

On top of everything else, the sofa itself is extremely hard and uncomfortable. I can only hope it softens over time, but at the moment it’s very disappointing. I really wish we had gone to see the sofa in person before purchasing.

Overall, the delivery was careless, the customer service was poor, and the product has not met expectations. I would not recommend this company at all.