SOFAS and FRIENDS Reviews 618

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently thrilled with their purchases, often describing the sofas as beautiful, high-quality, and comfortable, exceeding expectations from online photos or showroom visits. The delivery service is frequently praised for being fast, efficient, and well-communicated, with many appreciating the polite and helpful delivery teams who assemble the furniture and remove packaging. Reviewers also highlight the excellent service, from knowledgeable staff in showrooms providing great advice to quick responses and accommodating solutions for delivery changes. However, some people mentioned dissatisfaction with the delivery process, citing issues like delays, rushed service, or difficulties with installation. A few other people also felt that the sofa's quality did not meet expectations over time, with concerns about material durability, sagging cushions, or discomfort after a few months of use.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the sofas for their... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality, with many describing their sofas as amazing, beautiful,... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness, professionalism, and excellent... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered on website. Delivery within a week by the nicest and most respectful delivery team. Updated at all stages or ordering/ delivery process. I was nervous to begin with as hadn’t actually seen the... See more

Company replied

Rated 5 out of 5 stars

This is actually another sofa we’ve ordered from them and once again we’re super happy. The sofa is really comfy, great quality, and honestly looks even better in real life than in the photos. Custome... See more

Company replied

Rated 5 out of 5 stars

From visiting the showroom, to having to rearrange delivery to actual delivery was superb service. Great advice in the showroom re requirements to fit the sofa in and things we hadn’t thought about. T... See more

Company replied

Rated 5 out of 5 stars

Very responsive online and via Whatsapp with helping to decide on which model and colour to choose, as well as working out the dimension for a smooth delivery. The sofa arrived within 2 weeks. My hu... See more

Company replied



Company details

  1. #37 of 91 best companies in Sofa store

Contact info

4.8

Excellent

TrustScore 5 out of 5

618 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Special order

We ordered a special order shark colour tulum sofas, the turn around was quick and the delivery company was great too. We are in love with the new sofas! Great experience with sofa and friends!

8 November 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you so much for your lovely feedback! We’re so happy to hear that you love your new Tulum sofas in the shark colour — such a beautiful choice. It’s great to know everything went smoothly and that you had a great experience with us and our delivery team

Rated 5 out of 5 stars

Beautiful quality!

Super fast delivery! Very professional service, delivered unpacked and sofa put where I wanted it, great! Ordered the Tignes electric cinema sofa in green, its stunning! And looks so much more expensive then it was, would definitely recommend 5*

10 November 2025
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Reply from SOFAS and FRIENDS

Thank you so much for your wonderful review! We’re thrilled to hear you’re loving your Tignes electric cinema sofa in green — such a beautiful and stylish choice. It’s great to know our delivery team provided a smooth and professional service. We really appreciate your 5⭐

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish the sofa is the best we’ve ever had we absolutely love it also the colour rabbit is stunning, then men who delivered it where really nice and helpful set it all up for us and took away all the rubbish and my old sofa

7 November 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you so much for your wonderful review! We’re thrilled to hear you love your new sofa — the Rabbit colour is such a beautiful choice. It’s great to know our delivery team made everything easy and took care of the setup for you. We really appreciate your kind words and are so glad you had a brilliant experience from start to finish!

Rated 5 out of 5 stars

It’s the second sofa I bought from sofa…

It’s the second sofa I bought from sofa and friends. The quality is great and it’s so comfortable! The team were brilliant as always. I’ve recommended them to several friends and they’ve all had great experiences too. Very happy

1 September 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you so much for your continued trust and kind words! We’re thrilled that you’re happy with your new sofa and truly appreciate your recommendations. It means a lot to our team!

Rated 5 out of 5 stars

Amazing

Just purchased the tinges corner mocha sofa amazing quality and what a great team in the showroom. Well worth a visit.

26 October 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you so much! We’re delighted you love your Tignes Corner Mocha sofa and had a great experience in our showroom. Enjoy your new sofa!

Rated 5 out of 5 stars

Amazing sofa and excellent service

We got our Tignes sofa - few days ago and we absolutely in love with it.
Great quality, cozy and comfortable.
Very efficient customer service - this model was in stock therefore we received less than in a week after we placed an order. Would definitely recommend!

21 October 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you so much for your wonderful feedback! We’re delighted to hear that you love your Tignes sofa and that it arrived so quickly. It’s great to know you’re happy with both the quality and comfort.

We truly appreciate your recommendation and your kind words — they mean a lot to our team.

Wishing you many cozy moments on your new sofa!

Warm regards,

Rated 5 out of 5 stars

Fantastic quality

quick efficient delivery and fantastic quality

17 October 2025
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Reply from SOFAS and FRIENDS

Thank you so much for taking the time to share your feedback with us

Rated 5 out of 5 stars

What a great experience!!!

What a great experience. I had been looking at Sofas & Friends for some time time as I couldnt decide what to go for.
On Monday 13th October in the afternoon I placed an order for the Left Hand Bormio sofa in beige.
On Tuesday 14th October I decided that the right hand would be better so I emailed to request this thinking it would be too late to change the order. Oh no I was wrong, the ordered was amended. On Wednesday 15th October I was advised that my sofa would be delivered on Thursday 16th October - WOW!!!!
So I was given a delivery slot of 11am-2pm so worked from home. The tracking was great and the delivery team kept me updated when they knew they were running late due to traffic.
Well when the sofa arrived I was soo excited. The guys bought it in with absolute care and attention, they washed their hands as soon as they took all the packing off of the sofa - they even took their shoes off to bring the sofa in to my lounge which is hard floors. They were the most friendly and polite delivery team I have ever experienced and an absolute pleasure to have in my home.
They set the sofa up, checked it was all working as it should and gave me a full demonstration. They are an absolute credit to you.

16 October 2025
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Reply from SOFAS and FRIENDS

We appreciate you sharing your experience and giving us a 5-star rating! We're so glad to hear that our staff was helpful.

Rated 5 out of 5 stars

I ordered my Bormio sofa online on…

I ordered my Bormio sofa online on Monday afternoon and had it delivered today (Thursday) the same week even with me changing from a left to a right hand corner the following day.
What can I say other than I am in love with my new sofa, it’s stunning!
Customer service from these guys is the best.
The delivery service guys were running late due to traffic but kept me informed along the way. They installed the sofa after washing their hands so as not to mark the sofa, set it up and gave me a full demonstration and they even took all of the wrapping. They are a credit to you!

16 October 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you so much for your wonderful feedback! We’re delighted to hear you love your new Bormio sofa and that everything went smoothly from order to delivery. Our team will be so pleased to know their care and communication made such a positive impression. Enjoy your stunning new sofa, and thank you for choosing us!

Rated 5 out of 5 stars

Great sofa love it

Great sofa love it!

Start to finish great communication and great product.

16 October 2025
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Reply from SOFAS and FRIENDS

Thank you for your lovely review! We’re so happy to hear you love your new sofa and that everything went smoothly from start to finish. We really appreciate your kind words and support!

Rated 5 out of 5 stars

Great company and service

Great company and service, delivery guys so good too took care and showed me how it works. 5 Stars

13 October 2025
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Reply from SOFAS and FRIENDS

Thank you for your wonderful review! We’re so pleased to hear you had a great experience and that our delivery team took good care of everything. Enjoy your new furniture, and thanks again for choosing us!

Rated 4 out of 5 stars

Good customer service

Had to wait longer than the advertised 2 weeks, still waiting for a chair, but had an issue on delivery of my sofa that was resolved the next day, so good customer service.

15 October 2025
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Reply from SOFAS and FRIENDS

Thank you for your feedback! We’re sorry for the delay with your chair and any inconvenience caused. We’re glad to hear the sofa issue was resolved quickly and that you were happy with our customer service. We appreciate your patience and hope you enjoy your new furniture once everything arrives.

Rated 5 out of 5 stars

I just want to thank you for the…

I just want to thank you for the seamless service. You and the delivery drivers were fantastic and the sofa matches your work ethic. Over the moon with it and the service.

11 October 2025
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Reply from SOFAS and FRIENDS

Thank you so much! We’re thrilled you’re happy with your sofa and our service 🤍 Enjoy your new space!

Rated 5 out of 5 stars

Amazing company and the best customer…

Amazing company and the best customer experience ever. Thank you for making our sofa purchase so easy and fun. Most reliable and great service and absolutely stunning sofa. We are so pleased with our purchase. Thank you Sofa and Friends for our lovely evenings by the fire.

10 October 2025
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Reply from SOFAS and FRIENDS

Thank you so much! We’re thrilled you love your new sofa and had such a great experience with us 🤍 Enjoy those cozy nights by the fire!

Rated 5 out of 5 stars

Absolutely beautiful sofa so big so…

Absolutely beautiful sofa so big so comfy and it looks amazing cant wait for my chair to arrive stunning it really is the tignes sofa in ivory

6 October 2025
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Reply from SOFAS and FRIENDS

So glad you’re loving it — the Tignes in ivory is a stunner! 🤍

Rated 5 out of 5 stars

Perfect service

Perfect service
Top class quality

7 October 2025
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Reply from SOFAS and FRIENDS

We appreciate you sharing your wonderful experience and for the 5-star rating!

Rated 5 out of 5 stars

Excellent range of premium sofas

Excellent range of premium sofas. Go into store if you are unsure of colour or texture and the staff will happily show you a massive range of alternatives to what you see on the website. Delivery times were accurate and installation team were friendly and efficient. Start to finish I have no complaints and I absolutely love my new sofa

7 October 2025
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Reply from SOFAS and FRIENDS

Thank you for your lovely review! We’re so glad you love your new sofa and had a great experience with our team.

Rated 5 out of 5 stars

The BEST sofa

I’ve been on the hunt for the perfect sofa since February. I purchased the Bormio sofa and it arrived the next day!! I have to say, it’s bar far the best sofa! Electric extension, adjustable backrest and storage, what more can you ask for? 🫶🏻

1 October 2025
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Reply from SOFAS and FRIENDS

Thank you so much for your wonderful feedback! 💛 We’re thrilled to hear that you love your Bormio sofa and that it’s ticking all the boxes for comfort and functionality. Enjoy your new space — we hope it brings you plenty of cozy, relaxing moments!

Rated 5 out of 5 stars

Amazing sofa

Amazing sofa. Crazy fast delivery. Very happy, will use again 5*

1 October 2025
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Reply from SOFAS and FRIENDS

We appreciate you sharing your positive experience with us; we are so glad to hear that you received great service.

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