Solahart Australia Reviews 

16,718
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,098 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and smooth process from start to finish, highlighting the professionalism and helpfulness of the staff. Many appreciate the team's efficient installation, clear communication, and willingness to explain everything, ensuring a positive overall experience. People are also very satisfied with the product performance, noting that systems work well and meet their expectations. However, some customers also noted issues with unclear information regarding system performance, expected yields, or additional costs, leading to unexpected outcomes or reconfigurations. A few other people also felt that post-sales support and scheduling could be improved, sometimes experiencing delays or difficulties in getting timely responses. Additionally, some reviewers mentioned minor installation problems, such as faulty panels, incorrect equipment placement, or inadequate cleanup after the job.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the efficiency,... See more

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, efficiency, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their solar hot... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

User experience

Consumers find the overall user experience to be positive, highlighting an easy and smooth process from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was a good experience. Rang Nooha to get a Quote She booked an appointment and came out told her what i required to replace my current20 year old Chromogen solar Hot water system.. Reall... See more

Company replied

Rated 5 out of 5 stars

A crew of 5 men was given the task of removing my old solar generating system and to replace it with State of the Art solar panels and power wall. it was a pleasure to see the crew working together a... See more

Company replied

Rated 5 out of 5 stars

Richard was great, came out and explained everything to me and answered all my questions, even on my follow up phone call, very helpful and informative. Office staff were great, easy process all round... See more

Company replied

Rated 5 out of 5 stars

Had an old solar hot water system replaced with a new solar system. Very happy with service so far. At least their representative provided a detailed quote prior to my booking, unlike another company... See more

Company replied


Company details

  1. Solar Energy Company
  2. Solar Energy Contractor
  3. Solar energy equipment supplier
  4. Solar hot water system supplier

About Solahart Australia

Written by the company

In 1953, SW Hart and Co., a pioneering plumbing company based in Perth, decided that the sun was the best energy source to heat water in Western Australian homes. As a result, solar hot water in Australia was born and Solahart geared up for expansion.

Since then we’ve built a reputation as a world leader in solar innovation and technology and invested millions of dollars into R&D and manufacturing. We’ve also installed over one million systems in over 70 countries around the world. We’re at Everest Base Camp and Antarctica. Even Nelson Mandela’s South African home had a Solahart system installed on the roof.

Today, after more than 65 years as Australia’s solar energy experts, we’re set to turn our brilliant past into an even brighter future.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(16,718)

2,068 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Staff were great/seamless plus back up…

Staff were great/seamless plus back up by Solahart is great.Bit disappointed in Goodwe batteries not yet approved by Amber Energy however that is happening in the future/still undergoing testing I am told. Goodwe a good tested product go figure unlike some of the new products that have been approved.

23 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Murray,

Thanks for your feedback, great to hear the team delivered a smooth process and strong support throughout.

We appreciate your comments on the battery approval and you taking the time to share your experience.

Rated 5 out of 5 stars

Brendon

Brendon, The experience was excellent, but the two panels works well, but three panels would have been excellent. Two panels heat the water, but three pa els heat it much quicker.

17 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi John,

Thanks for your feedback, great to hear the system is working well for you.

We appreciate your thoughts on the panel setup and you taking the time to share your experience.

Rated 5 out of 5 stars

The electrical company that was sent to…

The electrical company that was sent to us was amazing and so helpful

17 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Melanie,

Thanks for your feedback, great to hear the team made such a positive impression and were so helpful.

Rated 5 out of 5 stars

Very happy so far

Very happy so far. Great service from everyone, going to be even happier when they instal the solar system

17 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi David,

Thanks for your feedback, great to hear everything has been going well so far.

Rated 5 out of 5 stars

Very good company to deal with

Very good company to deal with. From start to finish the quote, purchase and installaion of our new solar panels went well. The panels are working well and the app for the system is easy to use. All the staff and installation team at Solahart have been very helpful and easy to deal with. Highly recommend them.

23 June 2026
Rated 5 out of 5 stars

5 STAR SERVICE!

The service from quote to installation was amazing. Lyall the sales rep always kept us up to date and answered every question we had immediately. Definitely would recommend them to anyone!

23 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi John,

Thank you for the fantastic feedback, it’s great to hear Lyall kept you informed and made everything straightforward along the way.

We really appreciate your recommendation and you choosing Solahart.

Rated 5 out of 5 stars

Had an old solar hot water system replaced

Had an old solar hot water system replaced with a new solar system. Very happy with service so far. At least their representative provided a detailed quote prior to my booking, unlike another company who came and wasted my time and still have not bothered to provide a quote.

23 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Aileen,

Thanks for your feedback, great to hear you were provided with clear information from the start and are happy with the service so far.

Rated 5 out of 5 stars

Good

Am happy with system

23 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Barry,

Thanks for your feedback, great to hear you’re happy with your system.

Rated 5 out of 5 stars

Great service

Good service from administration staff and installation was great

23 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Steven,

Thanks for your feedback, great to hear both the admin side and installation were handled so well.

Rated 5 out of 5 stars

Professional

On time
Helpful cheerful professional tradesmen
On quote

23 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Greg,

Thanks for your feedback, great to hear everything was on time and the team were helpful and professional.

Rated 5 out of 5 stars

Very efficient and trouble free…

Very efficient and trouble free installation which is exceeding our expectations.
Thanks also Sam who quoted us and helped with any questions we had.

18 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Enz,

Thanks for the great feedback, it’s fantastic to hear everything was smooth and exceeded your expectations.

Rated 5 out of 5 stars

Solahart replacement.

After a few false starts due to bad weather we have our Solahart replaced due to hail damage. The install team of Robert, Tyler and Sam where all very friendly and speedy on the install. Well done guys.

22 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Steve,

Thanks for your feedback, great to hear the team worked around the weather and delivered a smooth install.

Rated 5 out of 5 stars

A great team

The whole team from consultant to office support to installers were above reproach. Weather forced the work to be split over a couple of weeks but we were accommodated quickly.
We have used Solahart in the past (4 times) and would highly recommend Solahart.

22 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Liz,

Thank you for your continued support, it really means a lot to have chosen Solahart on multiple occasions.

Rated 5 out of 5 stars

Great experience all round

Great experience all round. The guys rocked up and got stuck in. Easy to deal with and informative when needed. Kept things tidy as they went. Loving the system.

22 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Chris,

Thanks for the great feedback, glad to hear the team kept things easy and left everything neat and tidy.

We’re so pleased you’re enjoying your system.

Rated 5 out of 5 stars

Great communication and quality…

Great communication and quality service. Very helpful during and after installation.

19 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Stephen,

Thanks for your feedback, great to hear the team was helpful and kept everything well communicated before and after installation.

Rated 2 out of 5 stars

Appalling after sales support

We had Solarhart install a solar panel system around 6 years ago and that went smoothly. Our issue has arisen when we gave asked to have someone visit to assess how it is now performing. I waited for over 4 weeks for someone to call me and book a service call. I finally got hold of a scheduler by chasing her through the receptionist. The scheduler claimed she'd trying calling me twice when i know from the call history that she had not. She was then to call me back with a service appointment time. In desperation i called the sales rep to help. He has initially been helpful and i realised talking to him that i just needed access to a system app. I'm now chasing him to get a registration detail to enable me to access the app. I think they fine with sales but after sales service support is apalling. The worst i have encountered.

22 June 2026
Unprompted review
Solahart Australia logo

Reply from Solahart Australia

Hi Lee,

Thank you for your feedback, we’re sorry to hear about the difficulty you’ve experienced trying to arrange support and access your system information.

This is not the level of follow up we expect, particularly after installation, and your comments have been noted. So we can look into this properly, please email solahart@solahart.com.au with your full name, postcode and contact number and a member of our team will review this and assist further.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Why Solahart

I chose Solahart because of your history and the system is Australian made, the quote and approval went ahead as normal and there were a couple of hick-up with install. I have a driveway that is 1.7 km, mainly dirt with a couple areas that a 2-wheel drive would not make when surface is wet, we were delayed by weather and a vehicle in a repair shop.
I had discussion with staff over those times and was always happy the staff were open, frank and professional so for me it was not an issue.
Now the install has been completed I noted that everything looked neat and tidy, the bends were all good and correct, holes in walls and ceilings were the correct size and support stapes in place and the install looked professionally done.
The blokes arrived as arranged, were efficient, considerate and open in our discussion and easy to deal with, overall, a good experience for me.
Thank you.

12 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Colin,

Thank you for your detailed feedback, it’s great to hear the team kept communication open and worked through the challenges along the way.

We’re pleased everything has come together well and that the final installation met your expectations.

Rated 5 out of 5 stars

Knowledge of sales staff was excellent

Knowledge of sales staff was excellent. Installation was seamless and quality of work exceptional.

18 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Glen,

Thanks for your feedback, great to hear everything was handled smoothly and with such a high standard of work.

Rated 5 out of 5 stars

The staff always kept me updated on the…

The staff always kept me updated on the progress and scheduling. And service was good and helpful.

18 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Michael,

Thanks for your feedback, great to hear you were kept well informed and found the team helpful.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look