Solahart Australia Reviews 

16,718
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,098 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and smooth process from start to finish, highlighting the professionalism and helpfulness of the staff. Many appreciate the team's efficient installation, clear communication, and willingness to explain everything, ensuring a positive overall experience. People are also very satisfied with the product performance, noting that systems work well and meet their expectations. However, some customers also noted issues with unclear information regarding system performance, expected yields, or additional costs, leading to unexpected outcomes or reconfigurations. A few other people also felt that post-sales support and scheduling could be improved, sometimes experiencing delays or difficulties in getting timely responses. Additionally, some reviewers mentioned minor installation problems, such as faulty panels, incorrect equipment placement, or inadequate cleanup after the job.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the efficiency,... See more

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, efficiency, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their solar hot... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

User experience

Consumers find the overall user experience to be positive, highlighting an easy and smooth process from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was a good experience. Rang Nooha to get a Quote She booked an appointment and came out told her what i required to replace my current20 year old Chromogen solar Hot water system.. Reall... See more

Company replied

Rated 5 out of 5 stars

A crew of 5 men was given the task of removing my old solar generating system and to replace it with State of the Art solar panels and power wall. it was a pleasure to see the crew working together a... See more

Company replied

Rated 5 out of 5 stars

Richard was great, came out and explained everything to me and answered all my questions, even on my follow up phone call, very helpful and informative. Office staff were great, easy process all round... See more

Company replied

Rated 5 out of 5 stars

Had an old solar hot water system replaced with a new solar system. Very happy with service so far. At least their representative provided a detailed quote prior to my booking, unlike another company... See more

Company replied


Company details

  1. Solar Energy Company
  2. Solar Energy Contractor
  3. Solar energy equipment supplier
  4. Solar hot water system supplier

About Solahart Australia

Written by the company

In 1953, SW Hart and Co., a pioneering plumbing company based in Perth, decided that the sun was the best energy source to heat water in Western Australian homes. As a result, solar hot water in Australia was born and Solahart geared up for expansion.

Since then we’ve built a reputation as a world leader in solar innovation and technology and invested millions of dollars into R&D and manufacturing. We’ve also installed over one million systems in over 70 countries around the world. We’re at Everest Base Camp and Antarctica. Even Nelson Mandela’s South African home had a Solahart system installed on the roof.

Today, after more than 65 years as Australia’s solar energy experts, we’re set to turn our brilliant past into an even brighter future.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17k reviews

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Asks customers to review

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Replied to 82% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(16,718)

2,068 reviews in the last 12 months

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Rated 4 out of 5 stars

The installer was very efficient

The installer was very efficient. Contacted Solahart on our behalf with queries we had so all parties knew the information on how it worked effectively and what to expect

9 June 2026
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Reply from Solahart Australia

Hi Elizabeth,

Thanks for your feedback, great to hear the installer was proactive and kept everything clear for you along the way.

Rated 5 out of 5 stars

Purchasing a Solahart Hot Water System.

Nikita the person who took our initial enquiry was enthusiastic and interested without any “hard sell” tactics making the process a positive experience.

Dean organised, on short notice, a temporary fix of our failed system so we had hot water on the same day we contacted Solahart and Shorty had it working within a short time. The fix lasted until the new system was installed a few weeks later.

The installation team was on time and completed the job efficiently leaving the site clean and tidy.

The strength of this company lies with its staff from initial contact to completion of the installation process. All were enthusiastic, knowledgeable and personable.

We would quite happily use them again when needed.

Dr. T. Barrett.

19 June 2026
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Reply from Solahart Australia

Hi Thomas,

Thank you for the fantastic feedback, it’s wonderful to hear the team provided such prompt support when you needed it and kept everything running smoothly through to installation.

We really appreciate your kind words about the team and are so pleased you’d happily choose Solahart again.

Rated 5 out of 5 stars

I was happy with the friendliness of…

I was happy with the friendliness of the two men who installed the battery system. Any time I have called at the Solar Hart office or called them on the phone they are always friendly and helpful.

19 June 2026
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Reply from Solahart Australia

Hi Brian,

Thanks for your feedback, great to hear the team made such a positive impression and were helpful whenever you needed support.

Rated 5 out of 5 stars

Jessica and Howard at Solahart were…

Jessica and Howard at Solahart were very helpful and the installation of the system went very well. We are enjoying the benefits of it every day

11 June 2026
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Reply from Solahart Australia

Hi Kevin,

Thanks for your feedback, great to hear Jessica, Howard and the team looked after you and that everything went smoothly.

We’re glad you’re already enjoying the benefits of your system.

Rated 5 out of 5 stars

Again like the Heater Pump instalation…

Again like the Heater Pump instalation we where very pleased with the whole process and team.They where nice and respectful at all times.solved problems that popped up.Very impressed.

18 June 2026
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Reply from Solahart Australia

Hi Kelvin,

Thank you for your continued support, it’s wonderful to hear you were so pleased again and that the team handled everything with care and professionalism.

Rated 5 out of 5 stars

Chris came inspected the unit confirmed…

Chris came inspected the unit confirmed my suspicion that the old unit was US .
Fitted the new unit the next day in 3 hours . All Fitted and paid for in the same day can't beat that all party's pleased
Thank you D J McInnes

11 June 2026
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Reply from Solahart Australia

Hi Duncan,

Thanks for your feedback, great to hear the issue was sorted so quickly and the new unit was installed without delay.

We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Communication

Communication, service and staff all outstanding.
Although I'm not a fan of reviews I was so impressed with the workers on site very friendly and respectful.
Blake and the office staff were super amazing and beyond helpful.

17 June 2026
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Reply from Solahart Australia

Hi Angela,

Thank you for the wonderful feedback, it’s great to hear the team made such a strong impression and provided support every step of the way.

We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

From start to finish : Top Job

From start to finish, mine was a very satisfactory interaction with Solarhart, the system installed meets all my expectations and the workmanship is of a very high professional standard

7 January 2026
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Reply from Solahart Australia

Hi Fred,

Thank you for your feedback, it’s great to hear everything met your expectations and was completed to a high standard.

We appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

Avoid Solarhart Ipswich if you can

I called to enquire about issues with my Solarhart. I requested it to be booked in for a service as we had no hot water.
The woman in Ipswich Service Centre was the hardest woman I have spoken to in a very long time.
I advised that the Solarhot water system was put in when the house was built in 2003, gave the address. She spent forever trying to find a record her end. She asked for the "LOT NUMBER" it was 23 years ago as if I would know that from the top of my head. I advised I was needed it serviced. She asked alot of other irrelevant questions as well.
I asked her "how long approximately do the systems last" her answer.
"How long is a piece of string."
Then she said the problem is getting you in, we are soooo busy. Then after all that she was going to say, "we do not service your area." but corrected herself.
Honestly, it was such a painful conversation.
I knew I had, my system serviced, but I couldn't remember the name of the people who serviced it. After hanging up from her, I found the name. I called them, and booked the service. It's all fixed.
Funnily enough, these people never wanted to know the size of my land or what the lot number was.
They knew the system was installed in 2003; that's all the info they had. They where polite. They also told me the approximate age of the systems and approximately how much it would cost to replace.
The communication with these people was painless. The conversation with Solahart Ipswich Painful. I would never contact them again. I would go through Toowoomba

16 June 2026
Unprompted review
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Reply from Solahart Australia

Hi there,

Thank you for your feedback, we’re sorry to hear about your experience with the initial enquiry process.

This is not the level of service expected, particularly when you were trying to arrange assistance, and your comments have been noted. We will be following this up with the dealership to address how this was handled.

Rated 5 out of 5 stars

From the first phone call it glided…

From the first phone call it glided smoothly,from paying my deposit and getting the start date till it was completed ( the bad weather had something to do with that)it was stress/ trouble free.The staff were friendly and courteous and the service was 2nd.to none.Would recommend Solahart Cairns to anyone inquiring about Solar

18 June 2026
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Reply from Solahart Australia

Hi there,

Thank you for the great feedback, we’re so pleased everything came together smoothly, even with the weather along the way.

We really appreciate your recommendation and you taking the time to share your experience with Solahart.

Rated 5 out of 5 stars

Knowledgeable and helpful staff

Knowledgeable and helpful staff.
Quality products with quality installation.

11 June 2026
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Reply from Solahart Australia

Hi Mark,

Thanks for your feedback, great to hear the team provided helpful advice and delivered a quality result.

Rated 5 out of 5 stars

I recently had a Tesla Powerwall 3 and…

I recently had a Tesla Powerwall 3 and 30 solar panels installed by Solahart Cairns, and I couldn't be happier with the experience.

Blake and the team were professional, knowledgeable, and great to deal with from start to finish. Communication was excellent throughout the process, and they took the time to answer all my questions and explain everything clearly.

The installation was completed efficiently, the workmanship was top-notch, and everything was left neat and tidy. It's clear that the team takes pride in their work and genuinely cares about delivering a quality result.

I highly recommend Blake and the team at Solahart Cairns to anyone considering solar or battery storage. Thanks again for a fantastic job!

26 March 2026
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Reply from Solahart Australia

Hi John,

Thank you for the fantastic feedback, it’s great to hear everything was handled so professionally and that the team delivered such a high standard of workmanship.

Rated 5 out of 5 stars

Number 1 for all your plumbing needs

I cannot put into words the appreciation I have for Grant and his team. They went above and beyond to fix my Solarhart hot water system. His team, Solarhart head office and all his contractors, complete crane hire did an amazing job. They are true Darwin people who put back into the community and overwhelmingly care for the people of the Northern Territory. I encourage you to call them for all your plumbing and Solarhart hot water needs. Remember you should service your hot water system atleast every five years and Top End Solarhart are the people to call!
Thank you again Grant and your team 🙏

18 June 2026
Unprompted review
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Reply from Solahart Australia

Hi Daniel,

Thank you for the incredible feedback, it’s clear how much care and effort went into getting everything sorted for you.

Rated 5 out of 5 stars

Solarhart people were very helpful …

Solarhart people were very helpful and quick to answer my questions, and do the job of installing the solar hot water system.

11 June 2026
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Reply from Solahart Australia

Hi Jill,

Thanks for your feedback, great to hear the team was helpful and responsive throughout.

Rated 5 out of 5 stars

Very good communication and staff were…

Very good communication and staff were always polite and understanding.
A pleasure to deal with at every stage

18 June 2026
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Reply from Solahart Australia

Hi Gerry,

Thanks for your feedback, great to hear the team made things easy and kept communication clear throughout.

Rated 5 out of 5 stars

Easy

Easy, clear recommendations, reasonably priced, prompt professional service, reliable long-standing business.

2 June 2026
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Reply from Solahart Australia

Hi Scott,

Thanks for your feedback, great to hear everything was clear, well priced and delivered promptly.

We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

They were on time

They were on time
They were friendly and informative and we happily recommended them to our daughter who now ordered a battery

10 June 2026
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Reply from Solahart Australia

Hi Paul,

Thanks for your feedback, great to hear everything was on time and easy to work through.

We really appreciate your recommendation to your family.

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