The Sole Scene Reviews 53

All started off good. Placed my order and payed with Clearpay. The following day I hadn't received a confirmation email so messaged asking when it would be dispatched etc. Ollie himself emailed back saying my order had been cancelled Because my transaction was fraudulent on my end and basically accused me of being a thief. Still a little gobsmacked actually. Anyone that’s ever used Clearpay will know how secure it is. Face id, password, texts a code and requires my bank details to match shipping and billing.
Later that day I noticed the trainers I purchased that had every size in stock was removed from the website. So either this company’s fraudulent or they just list stuff in stock when it’s not and accused there customers of being thief’s instead of just being honest. Ollies now refusing to reply when a simple apology would just be nice. Classy Ollie, really classy

Totally let down by this seller, ordered on Sunday no communication until Thursday only to be told that they don’t have the items and have refunded my money.

Well that hasn’t happened, no money has been refunded and have had to email them and asking what is happening, if the money is not put back I will be notifying the appropriate authorities.

NOT GOOD.
VERY DISAPPOINTING.

Most are always worried when dealing with an unknown site, especially advertising a product that is difficult to obtain. However this purchase was easy, communication was punctual and goods arrived the very next day. What more can you ask for.

Most amazing company I’ve ever brought from. Amazing delivery and communication. Couldn’t be happier

I have been after some Jordan 1 for my daughter form months without success, I was watching TV on Thursday evening and a piece came on about the The Sole Scene, I looked online purchased the Jordan’s she liked and they have arrived via DHL on Saturday Morning 👏👏👏 fantastic service and would certainly recommend obviously you pay a premium to get hold of these goods but if you’re willing to pay these are the guys to use.

Fantastic service would definitely recommend and will definitely buy again! Ordered a pair of trainers but they where too small, but the sole scene was happy to help, sent them back and got a new pair a day later! Brilliant service would recommend to anyone.

I received the Jordan’s today which I ordered yesterday.I’m so pleased with it .The customer service is amazing and delivery came so quick .Can’t thank Ollie enough.Couldn’t fault it at all definitely recommend.

Bought the Yeezy zyon yesterday and came this morning!
Absolutely amazing delivery and had nearly every size which most sites dont!
Best about!
Ollie is the one of the nicest people about!

Ordered a pair of Jordan 1's recently. Really well packaged and came really quickly. Price is well worth the service provided by The Sole Scene, I have recommended to several friends looking for new shoes.

Great service. I ordered yeezy breds, box packaging was immaculate. Ordered on a friday and they came tuesday which was great sp close to Christmas. Will definitely buy from again.

Shoes arrived next day at a busy time of year, Ollie also answered every question I had, great site will order again. 5🌟

I ordered the yeezy 350 Bred, was a bit sceptical about ordering incase it was a scam or not authentic products. But absolutely amazing service couldn’t fault it ordered on the Friday arrived Tuesday. Communication was spot on WhatsApp, almost instant replies Ollie is a very nice guy and is happy to help. Would recommend him to anyone wanting to find shoes where you can’t find anywhere else. I will definitely be using again faultless a 10/10 from me!

I ordered my shoes on a Sunday and I sent a WhatsApp message asking about delivery and I got a quick response.

My Yeezy Boost 350’s arrived on a Tuesday.

Thank you so much xxx

Bought a pair of Yeezy 350 boost - desert sage. Great prices and even better service. Will be shopping again soon. Thanks a lot!

Very fast support. However only 2 stars because when I ordered I asked when the product will be dispatched and I was told Monday, so on Monday I was refreshing the order page every hour waiting, I messaged again at 3pm on the Monday and ask if it’s still being dispatched today and I was told all orders are being processed on that day. Nothing changed with my order so I don’t know what they mean by processed but when I ask when it’s being dispatched and I get told Monday then I expect it to be dispatched that day. I then cancelled my order. So my experience is just with ordering and support.

Support 7/10 - 3 marks lost because they told me it would be dispatched on Monday and it wasn’t, 7 marks for quick speedy replies.

Ordering 2/10 - they even made a post on Facebook saying ready to ship, but it’s not true.

So no review about the product as I cancelled my order. If I ever order again then I’ll update my review.

Edit: decided to place another order, support is always very quick, order arrived the day after placing, good authentic product

Overall:
Communication 7/10 : I don’t give it 10/10 as they don’t seem to respond to emails, but if you message them on WhatsApp it’s 10/10 fast support l.

Delivery : 10/10 fast and secure

Product 10/10: I bought the Yeezy Zyon, I was unsure if they would be authentic but they definitely are.
There was some bad stitching and glue on the product but that’s not the fault of solescene it’s just bad Adidas quality control unfortunately. I’m a size 9.5 usually but 10 in ultraboosts, I ordered 10.5 for the Yeezy Zyon and they are still a little tight so I recommend ordering half a size of full size up.

If you come across this website and you are unsure whether to order then I 100% recommend them and I will purchase again.

Excellent experience from SoleScene - Ollie. She is very friendly and she responds fast. Very true to her words and ultimately 100% authentic shoes! I’m sure you’ll be very satisfied when you purchase from them!

Very fast and good communication!
I’m very satisfied and I would recommend!

Fast and quality service ordered some yeezys and arrived 2 days later!

Shoes were shipped straight away, no issues

Friendly and great service! Found exactly what I was looking for. I would recommend this to everyone!!!
Thanks again!