Solihull Carpets Reviews 

183
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the showroom staff for being exceptionally helpful, patient, and providing expert advice when choosing various flooring options. People appreciate the smooth communication and professional guidance received throughout the entire process from initial consultation to final planning. Some people also noted that the installation teams arrived promptly on schedule and maintained a tidy workspace. Consumers are consistently pleased with the exceptional quality of the finished installations and the wide selection of available products. Many reviewers express their strong willingness to return for future projects and recommend the business to others.

What people talk about most

Staff

People report positive experiences with staff, highlighting friendly and knowledgeable service from showroom... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless process from the initial in-store... See more

Product

Clients share positive opinions on product selection, highlighting an excellent and massive range of options... See more

Quality

Users describe positive satisfaction with quality, highlighting the massive product range and willingness to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly staff at both Studley and Shirley showrooms. No high pressure selling. Although neither shop actually has a sample of the bathroom flooring we wanted, they were able to order the flooring we... See more

Rated 5 out of 5 stars

We had a great experience from start to finish with Solihull Carpets. We don’t know much about carpet types but the staff were so helpful and gave excellent advice for our needs. We brought several sa... See more

Rated 5 out of 5 stars

Great service from all the members of staff, estimators, fitters. Excellent range of products . Emma was v patient while we were chosing our carpets and bathroom flooring. She came up with differ... See more

Rated 5 out of 5 stars

Just had the whole of our upstairs and stairs carpeted by Solihull Carpets - and we couldn't be happier. Emma in the showroom has been amazing, helping us decide the perfect carpets for our rooms and... See more


Company details

  1. Carpet Retail Shop
  2. Carpet Fitter
  3. Flooring Shop

Written by the company

Our extensive ranges of top grade carpets and luxury vinyl flooring are available at incredible prices. Our showroom has hundreds of carpets on display to choose from. Why not pop down and see us?


Contact info

4.9

Excellent

TrustScore 5 out of 5

183 reviews

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No recent history of asking for reviews

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4.9

All reviews

(183)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Great fitting and great customer service

I have had a great experience with Solihull Carpets. I had no previous experience of purchasing carpets and had no idea what the options were or what was involved but Solihull Carpets answered all my queries without me feeling silly for asking. As it was lockdown, we chose our carpet without actually visiting the showroom, but we were very pleased with our choice which was based on the recommendation of Solihull Carpets. The first fitting was within 3 weeks and the carpet fitters were very polite and friendly and did a superb job. I kept on decorating rooms after that and had a carpet fitted pretty much every 3 weeks and have now had 5 carpets fitted and they all look and feel great. I was particularly pleased with how responsive Solihull Carpets were whenever I contacted them by email or phone. They have measured up for another room and for the stairs and landing and then after that I’ll get them to measure up for a few rooms downstairs which need decorating. Their prices were very competitive.

28 June 2021
Unprompted review
Rated 5 out of 5 stars

Floor coverings for two properties

Solihull Carpets completely renewed the flooring of two properties used by church employees. Their quote was competitive, they kept to appointments which is very much appreciated, many trades have struggled with this during the Covid pandemic. And their work is first class. Will use again.

16 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

I would definitely recommend this shop and wouldn't hesitate to use them again . Dean came out to see my elderly parents and they were both very impressed with the service that was provided to them. The guys who fitted the carpets were also lovely and did an excellent job. Keep up the good work Solihull Carpets.

12 May 2021
Unprompted review
Rated 5 out of 5 stars

Excellent!

Can't recommend them highly enough. Friendly service, quality products, and nice to be able to deal with a local, independent business.

21 April 2021
Unprompted review
Rated 5 out of 5 stars

Great price, service and installation

Had a combination of wool carpet and Amico fitted. I was very pleased with service I received and the price quoted which was very competitive. The final look is just what I was looking for especially as one area of the flooring was slightly tricky to deal with.

I would have no hesitation in recommending Solihull Carpets to anyone.

15 February 2021
Unprompted review
Rated 5 out of 5 stars

Emma was very helpful in the shop on…

Emma was very helpful in the shop on our first visit. Contact was always easy and helpful.The quote was easily the best we got (I tried 5 places).Finally the fitting was done when they said it would be so over all couldn’t be happier.

13 January 2021
Unprompted review
Rated 5 out of 5 stars

So glad I chose Solihull Carpets

I had my carpet fitted by Wes, Andy and their apprentice (sorry never caught his name)! Great guys and they did the whole house in half a day and did a brilliant job. Considering the amount of work and the fact they had to trim all of the doors (F.O.C.) there was hardly any marks on the woodwork afterwards and just one or two on the walls. Which I’ve easily cleaned or touched up. The carpet was fitted beautifully throughout and looks amazing. From Initial quote through choosing the carpet to final fitting, the whole experience has been great. Emma was really helpful in the shop advising on which carpets to consider and Wes was very thorough and helpful when he came to quote. A special mention to Verity who was so caring and kind when she called me to say my original choice of carpet wouldn’t be available until mid January 2021. She helped me choose an alternative ringing the Suppliers to check stock and I honestly think the replacement choice was better than the first. I am so glad I decided to choose Solihull Carpets, I was hoping that a small local specialist shop would provide a much better and more personal service than one of the big chains and I was definitely proved right. They are also very reasonably priced. Thanks again to Wes and all the team I will definitely be recommending you to friends and family. Have a great Christmas.

21 December 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with the service…

Absolutely delighted with the service and flooring supplied and fitted by Solihull Carpets. From measure to fitting and after sales, the customer service has been fantastic. The directors of the company are hands on with measures and fitting and have exceptional knowledge and experience in assisting with choices. The whole team are pleasant, polite and friendly. The fitting team are tidy and took great care when working in my home. I would happily and confidently recommend Solihull Carpets to anyone looking for flooring! 5* carpet and flooring store!

5 December 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely over the moon with the…

Absolutely over the moon with the service from Solihull Carpets, from coming into your shop and meeting Emma to having our carpet fitted, the fitter was brilliant!
We will definitely be recommending you and will definitely be coming back!!!
Thank you so much.

15 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Brilliant service from this independent from start to finish. Everyone involved is super helpful and knowledgeable giving an exceptional customer experience and value for money. The room looks lovely. Will certainly use in the future and recommend to others. Thank you.

10 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

We were looking for bedroom carpet and decided to use a local store instead of the big retail sotres we usually buy from. I am so pleased that we did. The whole experience was great fron start to finishe. The lady in the shop was super helpful, she knew the products and gave great advice. The price was right, British made carpet with free good quality underlay and gripper ect. The carpet was delivered and fitted as promised , the fitters were excellent and it was good to see the company had an apprentice fitter - investing in young people. I would have no hesitation in recommending this company

12 September 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Solihull Carpets

Great service from Solihull Carpets to fit a carpet for our boys bedroom ... the guys fitting the carpet were prompt, polite, worked tidily, fitted the carpet superbly and we are so pleased with the service provided. Behind the scenes Emma was fantastic from our very first communication, she was quick to respond, so friendly and provided outstanding service - would not hesitate to recommend them and will definitely use them again should we require any further carpets in our home

19 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent carpet fitting

Excellent carpet fitting for our stairs, landing and two bedrooms. Andy and Blake were professional, friendly and completed the work to a very high standard. Would recommend highly.

11 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Excellent service from the first visit to the shop to the day of the fitting, even when we changed our minds re the underlay at the last minute!
Would thoroughly recommend Solihull Carpets.

3 August 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant service and communication…

Brilliant service and communication after original fitting date was cancelled due to covid lockdown. The fitters were on time and did a fabulous job. I am absolutely delighted with my newly carpeted lounge/dining room.

9 July 2020
Unprompted review

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