Solus Accident Repair Centres Reviews 

Keep you updated every step of the way, repairs completed very well

Car was collected and fixed within 4 day. Job was done really well and very happy with the service.

My Jaguar XE was damaged at the end of July requiring several thousand pounds of repairs. Prompt, professional and ongoing liaison with their Solus Wood Green damage assessor occurred. Within 2 weeks my car was authorised for an insurance funded repair, collected and 2 weeks later it was returned to me in SE London.

Step by step liaison with relative Solus staff was first class, supplemented by Solus' intuitive website affording multiple photos be uploaded by me which included some I'd not thought about such as the VIN, Speedometer showing mileage, etc as well as progress updates. Altogether a very professional, helpful service was accorded to me.

Solus's sourcing and re-application of paintwork protection to repaired panels and overall colour matching (especially great given my Jag is 9 years old) were all outstanding. My car was cleaned inside and outside to a very high standard before being returned to me.

First class service from start to finish with communication at every stage. When they brought my car back, not only was the repair perfect but, they’d cleaned it inside and out which was a lovely surprise. Thank you!

Solus Castleford

My car got picked up on the Thursday afternoon and Solus and kept me updated throughout the repairs, got a phone call on the Friday to say I would get it back on the Monday.

When i got the car back work that had been done was great (grille, front bumper and bonnet replacement) and looking at it now would think there was never any work needing doing.

Car looked like it had been nicely washed and also cleaned out on the inside as well which was a nice touch, to get the car back with that.

Would definitely recommend Solus Castleford.

Fantastic service ! From start to finish. I was updated every step of the way with the progress on my car’s repairs and even down to the delivery time of the hire car was spot on, contacting me with a time.
The body work repairs on my car looks amazing! And they delivered my car back looking fantastic after giving it a good clean. Thank you to everyone who was involved. First class service ! Would definitely recommend this company/ branch.

My car was collected on a Tues repaired and delivered back to me on the Friday. Excellent service and a lovely job on my car superb.

I had a few issues with my experience. Firstly, I was disappointed to see that the existing damage to the front bumper hadn’t been repaired well, despite them assuring me on the phone that they would fix all damage present. However, when the car was returned, the damage was still obvious under the freshly sprayed bumper.
Secondly my car was picked up by a driver and driven, but it was returned on a low loader. I found this strange and so did the person who returned the car, he said that’s not right, it should have been picked up on a low loader.
My final issue is that when asked about a drop off slot by Solus, I specifically asked for between 3-6pm due to work commitments, however the driver arrived at 11am. There was a clear communication issue within the company, and then back to me, as the drop off driver said this wasn’t passed on to him at all, hence the early arrival. This would have been a bigger issue had there not been someone home.
The actual damage caused by the van has been repaired to a very good standard, but this has been overshadowed by the points raised above.

Very professional service and excellent customer service . I was kept up to date every step of the way and Tracey whom I spoke with frequently provided a friendly and polite service.

Excellent communication, I was kept informed all the way through my vehicle repair. Professional, friendly staff. Great repair. I would highly recommend.

Brilliant service again from bolton branch,Repair top quality ams constantly kept updating thru the repair process

The whole process was completely seamless, from submitting my claim through the Aviva app right through to getting my car back. The communication was second to none, and I was kept informed at every stage. I was also pleasantly surprised by how quickly my car was booked in.

Everyone I dealt with, whether by phone or email, was incredibly friendly, professional and polite. The two lovely gentlemen who collected and returned my car were also fantastic. I honestly can't think of anything they could do to improve the excellent level of service they already provide.

The courtesy car I was given, a Vauxhall Corsa, was lovely. It was brand new, complete with that wonderful new-car smell, and drove like a dream. I would have happily kept it if I hadn't been so pleased to get my own car back!

When my car was returned, the workmanship was absolutely brilliant. You would never have known there had ever been even the tiniest scratch on it — it looked immaculate. They had also cleaned the car inside and out, which was an unexpected but very welcome surprise. It was sparkling and felt like I had a brand-new car again.

I really can't praise the whole experience enough. Everything was made incredibly easy, and I barely had to do anything apart from report the damage in the first place. The customer service was exceptional throughout, the communication was excellent, and the entire process was smooth and hassle-free from beginning to end.

I would highly recommend their service.

Despite not wishing to damaging my car again Basingstoke Solus were fabulous. Regular updates online but also very friendly staff with different queries by phone. Aiming to get the car back as soon as possible. It really was a positive experience

Excellent communication start to finish and a stunning job well done x

Great communication and a fabulous body repair from Solus in Exeter, who went over and above to be helpful. Fab service.

My car had minimal damage and they had it for a month, I waisted holidays from work as I was told a date for my car for then to be delayed a further 3 times. Communication was terrible, I could not get an answer as to why this was being delayed or when I will be getting my vehicle. They also changed my front badge which was silver to an all blacked out one… the damage was not near the badge. They did not let me know they was doing this prior or to let me know they found additional damage to the badge. Which there was none. Only good I can say is they repaired the vehicle well.

Quick turnaround , happy with the service I received from finchley branch

My experience with Solus Dunstable was excellent.
Very good communication,perfect repair in a very good time.
All staff very polite and helpful.

Very satisfied with the repair.
Collected and delivered which went smoothly and stress free
Washed and cleaned before return, very much appreciated!

Having a live claim with Aviva insurance i was horrified to receive the most vexatious and threatening email from Solus demanding that the courtesy car is returned. Having had to have my car removed from Solus to a independent mercedes benz dealership as it was clear this company were simply not qualified to do the essential assessment let alone any such repair to my car .Extremely poor customer service only because they are owned by Aviva do they get the level of business think twice before agreeing to repairs from Solus .Given your response I clearly indicated to your representative John that the claim was infact still live with Your parent company Aviva .Further more i received a call stating my car would be dropped off however solus do not even have the vehicle.
Again quite clearly the blind leading the blind here .