Solus Accident Repair Centres Reviews 

2,429
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite staff, noting that every team member is extremely helpful and supportive throughout the entire repair process. People also highlight the outstanding quality of the car bodywork, the thorough cleaning, and the convenient home collection and delivery services. Some reviewers were not happy with the repair outcomes, pointing out that specific vehicle damages sometimes remained unresolved or cars were returned with minor unexpected issues. A few consumers additionally experienced frustrating communication delays and unexpected problems regarding replacement vehicle parts or missing fuel levels upon final collection.

What people talk about most

Service

People report positive experiences with service, highlighting a professional, highly organised approach that... See more

Staff

Reviewers express immense satisfaction regarding the staff, highlighting that team members are extremely... See more

Quality

Customers expressed great satisfaction with the quality of the vehicle repairs, frequently noting that their... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the friendly, helpful staff who... See more

Product

Consumers find product to be a mixed experience, as many reviewers praised the pristine condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received the highest standard of customer care from the Bolton centre. Regular updates at each stage of the repair. The courtesy car was delivered and collected as needed. The repair was perfe... See more

Company replied

Rated 5 out of 5 stars

Solus Castleford My car got picked up on the Thursday afternoon and Solus and kept me updated throughout the repairs, got a phone call on the Friday to say I would get it back on the Monday.... See more

Company replied

Rated 5 out of 5 stars

Solus at Nottingham took my car in for repair after its front end was badly damaged while my car was parked. The repair was completed to a high standard and paint work was excellent. Mark was gre... See more

Company replied

Rated 5 out of 5 stars

Staff arrived at my house on time and gave me regular updates as to when they would arrive. They delivered the vehicle back in pristine condition with all the repair work completed. They also cleaned... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

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Replied to 93% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(2,429)

353 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional job from start to finish

Professional job from start to finish. Car collected on time and delivered back on time. Courtesy car was spotless. Cannot praise enough and communication was tremendous.

4 September 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Mark

Thank you for submitting a review and letting us know that you are pleased with the service and communication.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Professional job

Solus carried out some fairly major repairs on my car last week. They kept me in touch throughout and delivered on time. Their drivers and office people were very professional and polite. Excellent service all round.

3 September 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning

Thank you for submitting a review and letting us know the team kept in touch and everyone was professional. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Really happy with the service and the courtesy car.

My car was collected and I was delivered a similar courtesy car. (This was much appreciated as initially Aviva had said I needed to drive to the Solus site in Wednesbury which I would have been disappointed with as it was a 1.5hr return journey!) The gentleman delivering it (Phil?) was very friendly and professional, talked me through the workings of car and it had a half tank of petrol in so it was ready to drive. I had text messages throughout to update me on progress. This was good as the Aviva email update links never did work. Very smooth, seamless process and the car looks great! Thank you!

3 September 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs and courtesy car. I have passed your comments to the team.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Brilliant and helpful from start to…

Brilliant and helpful from start to finish

6 August 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning

Thank you for submitting a review and letting us know that the team were brilliant. I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

High quality, quick and excellent servicd

Fantastic service at Solus Dunstable/Luton. Online system with updates is fantastic and really easy to use. The collection/delivery of vehicle was smooth and communication was faultless. The work carried out is to a very high standard. I couldn’t be happier.

1 September 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning RTC

Thank you for submitting a review and letting us know that you couldn't be happier. I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Great service from Solus

Great service from Solus, very high standard of work and good comms, also friendly and professional service from Clive who dropped off and then picked up the courtesy car. Highly recommended.

2 September 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning AW

Thank you for submitting a review and letting us know that the team kept you updated and work was to a high standard. Could I ask you to spare a couple of minutes to let me know which site your car went to?

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Great work

The work was carried out to a professional standard. Great communication from the company.

2 September 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Jagz

Thank you for your review and letting us know that the work was carried out to a professional standard.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Fantastic service

Fantastic service and excellant end of product. Way better before the accident. You will never know.

1 September 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Murtazar

Thank you taking the time to submit a review, great to read that the service was fantastic.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Great experience using Solus…

I had a great experience using Solus Sheffield to repair the rear bumper and light cluster on my car. From start to finish, the service was professional, clear, and efficient.
​Work Quality: The bodywork repair on the bumper is flawless, and the new rear light cluster was fitted perfectly. The paint finish matches seamlessly with the rest of the car.
​Customer Service: The team kept me informed throughout the process and were very easy to deal with.
​Turnaround: The job was completed on time without any hassle.

Repairer name:
Solus Sheffield

Repairer address:
Unit 5, Britannia Way, Catcliffe, Rotherham, S60 5BD

3 September 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Muhammad

Thank you for submitting a review and letting us know that the team were professional and the repairs were flawless. I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Excellent service

The garage was keeping me updated on my repair and communication was excellent. The repair of my car was excellent.

3 September 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Amjad

Thank you for taking the time to submit a review and letting us know that the team kept you updated and the repairs were excellent.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

A good experience !

I found Solus Exeter a pleasure to deal with. All the staff were exceptionally polite and helpful. I was kept up to date with progress regularly which I was grateful for as the job did take a bit longer than I had expected. The repair has been done extremely well and the car was returned to me shiny bright and clean having been valeted. Thank you !

2 September 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon Jane.

Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that our team took great care of you and that you're pleased with the quality of the repair and the valet.

Best regards

Mark
Solus Customer Care Team

Rated 5 out of 5 stars

Professional

Professional, courteous, helpful, and good/high standard repair done on vehicle by the Bristol team

28 August 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon DM

Thank you for submitting a review and letting us know that the team were professional and helpful with repairs completed to a good/high standard.

Could I ask you to spare an additional minute and let us know which site your vehicle went to?

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Excellent service Smooth and…

Excellent service Smooth and efficient Kept up to date regularly

19 August 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Janice

Thank you for submitting a review and letting us know the service was smooth and excellent. I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

MG HS

We were kept up to date with the full process of the repair of our car.The staff over the phone were polite and professional.The quality of the work was very good and the presentation of our car on its return was fantastic.A great job by the whole team throughout.

2 September 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Ian

Thank you for submitting a review and letting us know that the car was fantastic on return. I have passed your comments to the team.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Mg3 vtech

Really pleased with booking my car in drop off and pick up of my car and courtesy car. Kept me updated with messages in text and app. Lookly my car was only in 2 weeks with parts and repair soon got me back on the road polite gentleman that dropped the car off to even the ladies that answered the phone to me carnt fault them. I stopped with Aviva even thought my insurance as gone up abit as the service was excellent

5 August 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Susan

Thank you for submitting a review and letting us know that you are pleased with the service from the drivers and office team.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Excellent communication kept informed…

Excellent communication kept informed at every stage of the repair. Courtesy car well appointed, in good condition and spotlessly clean. Helpful friendly staff throughout the process available when needed without protracted systems to hinder contact with a team member. The car was repaired in good time to an excellent standard. The car was collected and returned as agreed.

13 August 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning William

Thank you for submitting a review and letting us know that the team were helpful and that repairs were completed to an excellent standard.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

What a wonderful car repair company

What a wonderful car repair company. They kept me in formed of all that was going on with the repair of my car.
All staff that I came in contact with either in person or on the phone were very professional. I what to thank everyone who had dealings with my car.

1 September 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning John

Thank you for taking the time to let us know that we are wonderful, we certain aim for these reviews.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Kept informed of progress and was happy…

Kept informed of progress and was happy with repairs. So glad I did not need to take my car anywhere, and that it was picked up and returned. I declined a courtesy car as I did not need one. Overall happy with outcome, and with Solus.

26 August 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning June

Thank you for submitting a review and letting us know the team kept you updated and the collection delivery service was used. Please can you share which site your car was repaired at.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

They collected my car and left me a…

They collected my car and left me a courtesy car. Kept me informed of progress and all the staff I dealt with were polite and helpful. Would certainly recommend them

25 August 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Penny

Thank you for submitting a review and letting us know you would recommend them, could you please spare another couple of minutes to let us know which site your car was repaired at.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Very good

Very good, very professional.

1 September 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Gerard

Thank you for submitting a review and letting us know that the team were good and professional.

Many thanks
Cathy
Solus Customer Care

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