Solus Accident Repair Centres Reviews 

Although I was kept informed, there were several delays in the process and the work was underestimated. I received conflicting reports from Aviva and the garage after lodging a complaint about the time taken and then the miraculously the vehicle repair was completed a week early! It took a complaint to get a service.

The service I received from Solus was amazing. They collected my car and returned it to the courtesy hire car site so that I was not inconvenienced. I was kept informed throughout about the progress of the car repair. The communication from start to finish was excellent. All of the employees that I spoke to were very friendly and were really focused on great customer service and the car was good as new.

I dealt with Solus via my insurance company following a collision. They were fabulous. They contacted me promptly at every stage and were professional and accommodating with collection and delivery. The work on my car is excellent and the repair is completely invisible. Fabulous service.

Good garage - nice people and good work done to fix my car. However, trying to get through to book car in initially was a nightmare. Tried to call back kept on hold for the longest time 45 mins. There needs to be a dedicated number.

My car was collected soon after the accident occurred and was due to take 7 days to repair. The car was ready within 5 days and the standard of workmanship was first class.

Car picked up from home & courtesy car dropped off. Kept up to date on progress. Paint job excellent and car valeted inside too. Brilliant job.

Following an accident, my Kia vehicle was repaired and subsequently returned to me. The quality of the repairs is excellent, with a perfect colour match. I was kept informed throughout every stage of the repair process. The staff members I interacted with were pleasant and provided helpful assistance. Thank you for your service.

Excellent service, everything was explained clearly. Car collection was simple. The courtesy car provided was in great condition. Friendly and welcoming staff.

My Lexus RX 450h+ was severely damaged, despite it being a low speed collision.
My car which was undriveable was collected within 48 hours and a courtesy car provided. I was able to return the courtesy car as I had a holiday planned and on my return a second courtesy car was delivered. I was regularly updated by email and text as to the progress of the repair and also had regular telephone contact by telephone from Solus Park Royal.
I cannot fault the staff I dealt with. The repair is superb given the extensive damage and the communication was by staff was exemplary. Definitely a 5* service.

We recently had our car damaged and needed to have it repaired. Solus Garage collected the car and completed the repairs within the time they had promised.

Throughout the process, they kept us updated daily on the progress, which was very reassuring. Once the repairs were completed, our car was returned to us in excellent condition.

From start to finish, all the staff were polite, professional and courteous. We were very impressed with the service we received and would highly recommend Solus Garage to anyone needing car repairs.

The service and communication was excellent. Slight delay getting parts but this was expected and repairs finished earlier than estimated. Polite staff, car picked up and delivered to my home. Faultless.

Fantastic communication..prompt when exchanging cars, polite and professional my car looked brand new inside and out....even filled my water up and altered a setting without being asked.

Would highly recommend

Kept me up to date with the progress for the repairs to my car. Friendly, professional, approachable

From collecting my car to delivering it back again after the repair, the Solus team were amazing, they kept me informed & updated me along the way. Great job, thank you

Solus were great when our car was in for repair. A courtesy car was delivered the day after our car was taken in. They gave us a 5 door after we requested it due to having a baby. We were kept constantly updated with regards to the progress of our repairs and they turned everything around in 10 days! Very pleased with the service we received.

Good services. Their app is easy to use to track the progress. CS is polite and helpful.

First time ive had to make a claim and was pleasantly surprised with the turn around time, service and communication. My car sustained some damage due to a motorcycle hitting me from behund to my right rear of my car. This resulted in tail light casing damage, rear fog light and bumper. Repairs on my vehicle took around 8 working days from my vehicle being picked up, repaired and returned. During this time I was able to check the status of my vehicle whilst being updated through sms and calls. Staff were very friendly and helpful, and would highly recommend Aviva and Solus through repairs.