Sonetel Reviews 3,802

I had a couple of issues that I thought they were going to slow me down however I was very impressed by how responsive my agent was everything was was solved quick and easy!

It was a great experience. I was assisted by Sonia and she enabled me to activate my number quickly. Keep it up

Experience was smooth

Great team and supportive all the way through till my number was connected. Sonetel are truly exceptional on the customer service.

I appreciate Priya's help with my account activation; she was very efficient

The Sonetel team is very professional and they are responsive to their clients very well during their office hours and their helpline number with robotic assistance is available every time. They follow are the legal rules and then verify you before providing the services and also inform you that what are the options if your operation isn't successful. My experience with Sonetel app is very little yet. However, the calls are diverted to my local number successfully. I'm still confuse about the sms. I think they told me that the sms go to our email inbox associated with our account. And I don't know what about sending an sms. Maybe there's am option available.
Recommended for light weight businesses.

I must mention the great quality of communication and assistance from support team of Sonetel. The stuff is very polite and helpful with warm attitude. Really appreciate your help 🙏

Paid for a business number but no delivery. The customer support team replied a few times but has now gone completely silent.. Is this a system bug or a scam?

Customer service is good
Technical support is slow

I mainly loved the customer service care it has been so helpful.got help with verification and they had good patience.

They always seek solution for any problem.

They have amazing prices on phone numbers. So far I haven't had any bad experiences.

Sajida is friendly and has very clear communication :)

I bought a phone number with Sonetel and got quick, helpful support. Special thanks to Vasundhara for solving my issue professionally.

Tried to use this as an alternative to Skype. Agent kept pushing that it was just the same. It wasn't until they leeched $120 and took my Skype number that I learned their service is NOTHING like Skype. The unlimited calling plan was a flat out lie. I got the service because I needed it, and it never worked because it required an additonal balance to cover the 70 CENTS A MINUTE CHARGE. In additon, the app was almost always frozen and never working, and the website would never load. To add the cherry on top, my account was hacked, I could no longer get access, and some scammer managed to try and charge my account instead. Absolute trash service!!!!

This system does not work well on a Windows 11. When making a call there is no indication that the call is going through until the other person answers. And there is no way to hang up at the end of the call. Very frustrating.

I have been asked to give more details on my use of Sonetel on a Windows-11 laptop:

When using Sonetel on Windows-11, I want to make a call. I click on “Calls” and see some previous numbers called. The numbers are displayed with a green phone icon to the left of each number and another phone icon to the right of each. The to the left has an arrow that looks like it will make a call to that number.

I click on the icon to the left of a number.

The result is that there is no change on the screen – all stays static. There is no sound, no dial tone, no ring, nothing. And there is no obvious way to hang up. I hear nothing.

The person on the other end of the call tells me that it rings, she answers, may even hear me but I never hear a sound and still have no way to hang up.

If the person at the other end does not answer, the call goes to voicemail. Still, I hear nothing, and with no way to hang up, my call apparently stays on their voicemail for a long time.

When she does answer, but there is no connection, she calls me back on my Australian Sonetel number and it works. It rings on my US phone and the connection is good. That part works great.

When I make the call, it seems like Sonetel cannot use the speaker on my laptop. Why?

Why is there no obvious way to hang up a call, whether it’s successful or not.

A second problem, I have found no way to update my contacts. The people I call most are not in my contacts, and there is no obvious way to add them.

Quick response and comprehensive solution when prepaid budget was used in unusual way. Very friendly and responsive customer service staff.
Overall high satisfaction with reliability of Sonetel services.

Couldnt receive Phone Calls. Paid for nothing.

I’ve had a really really good experience with Sonetel and their customer support team. A special thanks to Sajida for guiding me clearly through the account verification process, premium plan details, and setup support. The team was responsive, helpful, and easy to work with throughout.

The service quality and support experience have been reliable so far, and I appreciate the smooth infrastructure and communication. Wishing the Sonetel team continued success