Support team did a great job managing a number switch. Appreciate their help and follow ups. Only gave 4 stars instead of 5 because the app needs some attention. But great service from the help team a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service was quick and professional. The information on the webpage regarding the options is a bit confusing sometimes. And some pages I could not open.
Sonetel is quite straightforward & easy to use. The engineering support & customer service are also very educated at what they do and always ready to provide prompt and good assistance.
The technical support team responded to my request promptly. The solution was applied in a timely manner. It would be helpful if the verification process can be improved by allowing the customer to... See more
Company details
Information provided by various external sources
A telephone service for global entrepreneurs. Have a local phone number in any country with global call forwarding at the cost of local calls.
Contact info
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 2 weeks
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Constantly get 'your session has…
Constantly get 'your session has expired' errors.
No way to stay logged in
No way to remember login and password so you're constantly having to retype it every few minutes as session expires.
This is SO not professional
5 May 2026
I had a wonderful experience with Priya…
I had a wonderful experience with Priya from Sonotel. She was incredibly professional, patient, and genuinely helpful throughout the entire process. She answered all my questions clearly, solved issues quickly, and made everything so much easier and less stressful. Thank you very much!
6 May 2026
The service was quick and professional
The service was quick and professional. The information on the webpage regarding the options is a bit confusing sometimes. And some pages I could not open.
30 April 2026
Great APP and great customer service…
Great APP and great customer service and great support. Very easy to confirm your identity... I am very satisfied with the service, calls quality are 100% recommend. Try it, you won't be disappointed...
Support and service are A++++
I'm glad to have your company as my telecommunication provider.
5 May 2026
Fantastic Support
Helped me complete my application and answered new user question immediately
5 May 2026
Solid Platform, Great Support
I've been using Sonetel for a few years and it's been a great experience overall. Recently had an issue and their support team jumped on it fast and got it sorted out without any hassle. Really happy with the service. Would definitely recommend it!
14 April 2026
Fantastic email support from Kiran
The support through the email was exceptional and Kiran was amazing and very helpful and understanding all throughout the process.
I haven’t started using the app yet but everything seems connected and I appreciate the support provided by Kiran from the team.
Thanks
5 May 2026
They are not clear with numbers'…
They are not clear with numbers' restrictions till when you have already purchased the number.
I had an specific need for a Belgian number and I don't have local address proof, they let me get in for later on let me know I can't use a Belgian number.
Great, I have my money back in my account for.... nothing, as I can't solve what I need...
They must inform you of all limitations before making you pay anything...
I won't use their services and I won't pay anything else to them
28 April 2026
Unprompted review
The support was very fast and helpful
2 May 2026
Very good Customer service and quick…
Very good Customer service and quick response was great
4 May 2026
Super assistance
I was having some trouble with the activation procedure of the number, but the assistance has been perfect and helped me solve any problem and doubt. The experience has been perfect.
I had the chance of being assisted by Kiran, who has been super helpful.
24 April 2026
New Customer Setup
Kiran was helpful in getting my account setup.
I haven't used it yet but it seems to be what I need.
30 April 2026
The customer support team
The customer support team
Is the best and all the agent help me a lot to the process
1 May 2026
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