Waited 4 months to be passed across to a company for the repairs to go ahead.. Within minutes of being advised that Sopp&Sopp would be dealing with my claim they made contacted, I returned their misse... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Joel & Bob were superb. Rapid to call me within minutes of reporting an incident. Sorted with hire car and recovery service offered without bargaining…and done same day with kindness and a spirit of c... See more
Company replied
Just got off the phone from speaking with Joel…well, what an absolute pleasure! Covered all areas professionally & efficiently. He was able to explain the ins & outs of what the company are going to b... See more
Company replied
Sopp sopp is an excellent insursnce company. When some van driver insured with this company accidently scrunched into my parked car, They comitted to get repaired all the damages happened to my car... See more
Company replied
Company details
Written by the company
sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.
Contact info
Cygnet Road, PE7 8FD, Peterborough, United Kingdom
- 03300 583174
- sales@soppandsopp.co.uk
- www.soppandsopp.co.uk
4.7
Excellent
670 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional and easy with the…
Very professional and easy with the video technology to capture accidental damage.
12 June 2026
Unprompted review
Reply from sopp+sopp
Thank you for your review, we are happy you’re pleased with the service we provided.
Reply from sopp+sopp
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Amazing Service
Meida was so clear and helpful and straight forward. No ifs or buts; straight to the point, got my issue resolved within minutes. Lovely women, fast service! 5*
10 June 2026
Unprompted review
Reply from sopp+sopp
Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.
Great staff and easy to communicate
Great communication, friendly and explained everything really well
10 June 2026
Unprompted review
Reply from sopp+sopp
We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.
Car damage My case was dealt with today by a young…
My case was dealt with today by a young lady called Meida.
She was extremely pleasant and explained the process of what was to happen in great detail and could not have been more helpful.
Thank you Meida.
10 June 2026
Unprompted review
Reply from sopp+sopp
We appreciate your review and are pleased to hear that your experience with us was excellent. Thank you for recognising our team’s efforts.
I was involved in a collision on a…
I was involved in a collision on a Saturday . Sopp & Sopp were instructed to deal with the claim on Monday everything was concluded to my satisfaction by Tuesday morning . Very professional , cannot fault this company. *****
7 June 2026
Unprompted review
Reply from sopp+sopp
Thank you very much for your review. We’re delighted to hear that you’re happy with the service we provided, and very much appreciate your feedback.
Joe made it all seem very easy
8 June 2026
Unprompted review
Reply from sopp+sopp
We really appreciate you letting us know! Glad we could make things easy for you.
It's been very helpful and very…
It's been very helpful and very friendly customer service and sorting out the problem very fast it's been nice to deal with them
8 June 2026
Unprompted review
Reply from sopp+sopp
Thanks so much for your feedback! We’re really happy to hear you’re pleased with our service.
Joel was polite
Joel was polite, engaging and professional. He advised of the next steps well, and was helpful
8 June 2026
Unprompted review
Reply from sopp+sopp
Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.
Joel was super helpful and made the…
Joel was super helpful and made the process really smooth
8 June 2026
Unprompted review
Reply from sopp+sopp
We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.
Meida explained everything in detail
Meida explained everything in detail - did so clearly & patiently, despite it being very near the end of the working day.
5 June 2026
Unprompted review
Reply from sopp+sopp
Thanks for sharing your feedback. We love to hear about the great job our team members are doing and will pass on your comments to the relevant team.
Fantastic smooth service
Fantastic smooth service. Dan was really helpful and made the whole process a lot easier. Thanks Dan!
5 June 2026
Unprompted review
Reply from sopp+sopp
We really appreciate you letting us know! Glad we could make things easy for you.
He was very polite and understanding of…
Joe was very polite and understanding of my circumstances
He made sure to cover all basis and ensure I was understanding the process ahead
5 June 2026
Unprompted review
Reply from sopp+sopp
Thank you very much for your review. We’re delighted to hear that you’re happy with the service we provided, and very much appreciate your feedback.
I would not recommend using sopp+sopp…
I would not recommend using sopp+sopp if you live in a remote rural setting. They were unable to provide a replacement vehicle while repairs were being done, because of lack of coverage. This was the main reason for claiming through sopp+sopp, along with not having to pay our vehicle insurer's excess. They also failed to progress the work after five weeks and we had to resort to pursuing the claim through our own insurer, who got things done quickly and efficiently within a few days.
Update 22 June 2026: sopp+sopp have replied to this review offering to discuss with me further, but unfortunately the email address given in their reply does not work.
4 February 2026
Unprompted review
Reply from sopp+sopp
Thank you for your feedback. We work closely with our repair partners to deliver a seamless customer experience and are sorry to hear about the delays you experienced.
We would like to understand more about the challenges you experienced so we can use your feedback to improve – if you are happy to talk to us, please email reviews@soppandsopp.co.uk and we will arrange a time to contact you.
Joel made the process of getting my…
Joel made the process of getting my vehicle booked in for repair easy and quick, Joel explained everything clearly so I understood what would happen.
4 June 2026
Unprompted review
Reply from sopp+sopp
We’re delighted to hear that we did such a great job for you. Thank you very much for your review.
Thankyou with the fast response I am…
Thankyou with the fast response I am still waiting on the email so I can provide you the damaged what's been done to my van thanks Nathan
4 June 2026
Unprompted review
Reply from sopp+sopp
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Friendly staff, no issues!
Really brilliant service, no issues at all. Joel was super friendly and sorted everything out which made the whole process much less stressful! Thank you ☺️
6 May 2026
Unprompted review
Reply from sopp+sopp
We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.
Customer service was excellent
Customer service was excellent. Meida was really useful and coherent with everything. The whole conversation was smooth and clear from the start.
2 June 2026
Unprompted review
Reply from sopp+sopp
Thank you for your fantastic review! We’re thrilled to hear this and will make sure your comments are shared with the team.
Customer-friendly.
Following my enquiry, the response from your company was very customer-friendly. Joel was helpful and professional. His answers to my questions were clear, and I felt that he was completely trustworthy. A very positive experience.
Regards, Roger Ward.
3 June 2026
Unprompted review
Reply from sopp+sopp
Thanks for sharing your feedback. We love to hear about the great job our team members are doing and will pass on your comments to the relevant team.
I spoke with Daniel
I spoke with Daniel. The call was quick and to the point - I’m happy with where everything stands, and everything was clearly explained to me.
3 June 2026
Unprompted review
Reply from sopp+sopp
Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.
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